JLR dealerships have amongst the worst reputation of any. I have purchased perhaps ten of their cars over the years, and others, and generally think their reputation is, sadly deserved. With a bar so... See more
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From the first contact the service team made me welcome and assured me all would be sorted. Jack as point of Contact was very professional.
Staff are welcoming, knowledgeable and courteous. The service is more than commensurate with the brand. I was treated as a guest not just a customer. Impeccable!
From calling the next day following an enquiry to then giving me option and sourcing a car was faultless. Lauren acted with knowledge and was professional. Very pleased with the first 5 weeks and 2000... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Tyburn Road 823, B24 9NY, Birmingham, Erdington, United Kingdom
- 01213 148 184
4.1
Great
135 reviews
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Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Birmingham North Customer Services
From first contact
From first contact with receptionist then spares staff who were helpful and patient in identifying my requirements.
July 21, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Land Rover Birmingham North Customer Services
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Lee,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
After care
The entire service team was just excellent. Nothing was too much to asked of them.
June 18, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Sharon,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Lydja Krumins and the service & tech…
Lydja Krumins and the service & tech teams
I have to say - that in all my dealings with a manufacturer dealer - from Porsche, Mercedes or Jaguar, my experience dealing with Lydja Krumins and the service and tech team at Stratstone Jaguar Birmingham North has been by far the most helpful accommodating and accomplished of any experience I’ve had. From the first conversation, to the booking and arrival, through to the management of the faults/parts and service required, Lydja and the team while I was in the dealership, have been nothing short of exceptional. Thank you.
June 16, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Mike,
Thanks for sharing your recent experience!
It sounds like Lydja has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Land Rover Birmingham North Customer Services
The problem was one of my keys.
The problem was one of my keys.
This seemed to take for ever to rectify having to make 2 to 3 visits and being without my car over the weekend albeit I had a courtesy car from you.
May 18, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Des,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellent Service
Have never been anything other than delighted with the service I get from these guys.
Sometimes premium dealerships get a bad rep, but I have never had any issues with the service and customer satisfaction with any vehicles I have bought here
June 10, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello, Duncan,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Great Customer Service from Ashleigh… I recently visited Stratstone JLR…
I recently visited Stratstone JLR Approved Manufacturer Repair after purchasing my vehicle from another dealer. The team carried out the necessary repairs, a full diagnostics inspection, and assessed my vehicle for the JLR Beyond 3 Years Warranty.
I’m really pleased to say that everything was completed clearly and professionally, and my vehicle is now in great shape. The customer service was excellent throughout.
A special thank you to Ashleigh, my warranty/service customer advisor, who was extremely helpful, attentive and reassuring. She kept me updated on the progress of my vehicle, clearly explained what work was needed, and made the whole process much easier.
I also really appreciated the thoughtful touches she made to keep my little one occupied while we were waiting on one of the days. It was a lovely gesture and their day!
Thank you again, Ashleigh, for your assistance and excellent customer service. I would happily recommend Stratstone JLR.
May 19, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Stella,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Stratstone Land Rover Birmingham North.
Have a lovely day!
Stratstone Land Rover Birmingham North Customer Services
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Bulpinder,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The care of your staff
The care of your staff, the prompt service and the condition of the car when returned.
May 18, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Colin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Birmingham North Customer Services
Discovery Gemini
From calling the next day following an enquiry to then giving me option and sourcing a car was faultless. Lauren acted with knowledge and was professional. Very pleased with the first 5 weeks and 2000 miles of ownership. Cars d350 engine drives like a rolls Royce. Can see and enjoyable ownership
April 24, 2026
Unprompted review
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Alastair,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lauren at Dealership
Have a lovely day!
Stratstone Land Rover Birmingham North Customer Services
Customer service is always excellent…
Customer service is always excellent here. Wouldnt take my car anywhere else, have been using this site for over 10 years
May 7, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Nicky,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Vanessa,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Birmingham North. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Birmingham North Customer Services
Stratstone is a nice environment
Stratstone is a nice environment, fitting for the Land Rover brand. Staff are very welcoming and knowledgeable. Service was prompt and good communication before and during the service work carried out.
May 6, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Dave,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Birmingham North Customer Services
Lydja Krumins Made my experience great
Lydja Krumins Made my experience great, kept going until the issue was solved
April 4, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Birmingham North Customer Services
Poor Service
Not impressed with all time wasted in taking car back for refurbishment for something which should have been spotted before we bought the car.
April 16, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Mike,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
A Neat Professional Job made.
Treated professionally from the time I arrived in my vehicle through to the time I returned to collect.
Having handed over my keys I collected a courtesy vehicle to use while my Dash Cam was being fitted.
Received the customary phone call later that afternoon to confirm my vehicle was ready for collection.
It was in the hand-over area when I returned having been cleaned both inside and out.
I was guided through the functions of the App linked through to the Dash Cam before leaving the premisses.
April 20, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Philip,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Birmingham North Customer Services
Service advisor Ashleigh Dickens…
Service advisor Ashleigh Dickens provided top notch customer service.
April 7, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Jack is amazing and professional and…
Jack is amazing and professional and always takes the time to explain everything clearly . I return every year for my MOT . highly recommended and credit to the team 👍
April 16, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Rehan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Birmingham North Customer Services
I could not find a fault in the…
I could not find a fault in the experience of visiting the Dealership
March 12, 2026
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello Bill,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
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