great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... See more
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See what reviewers are saying
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... See more
Company replied
I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... See more
Company replied
I took our Defender in for it's first scheduled service. The work was done whilst I waited and the staff were all excellent, offering me drinks several times. The service was completed sooner than I e... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, United Kingdom
- 0115 957 8000
3.9
Great
399 reviews
Asks customers to review
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Great service
December 17, 2024
Reply from Stratstone - Land Rover Nottingham
Hi,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
FAST EFFICIENT SERVICE
December 17, 2024
Reply from Stratstone - Land Rover Nottingham
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Not good enough
December 16, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Timothy,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Went in to get my car serviced they put…
Went in to get my car serviced they put wrong mileage on added extra 6k , on clock 51789 but they put 57789 , rang them 25 times to get this sorted but still same seems like they are hardly bothered , after paying soo much for service if this is what you get then whats the point getting it serviced of them alot cheaper other places
December 9, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Romie,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Excellent Service
Was seamless. Curtesy car provided and work carried out in very good time. Car was beautifully clean when collecting.
November 22, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Keith,
We're delighted to hear you had a seamless experience and that you were happy with the courtesy car and the work carried out.
Stratstone Customer Services
Vehicle safety recall.
Vehicle was collected and returned after safety recall, car had been washed and valeted. Excellent service.
November 25, 2024
Reply from Stratstone - Land Rover Nottingham
Hello Bryan,
Thank you for your feedback.
We're pleased to hear you were happy with the service you received.
Stratstone Customer Services
Helpful staff
November 22, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Peter,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
Same excellent service
Same excellent service as I have previously received. Thank you
November 23, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Nigel,
Thank you for your kind words.
We are delighted to hear you continue to have positive experiences.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hello Scott,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Stratstone Customer Services
Good, honest place
November 19, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Harry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Everyone helpful and friendly
Everyone helpful and friendly, excellent all round service
November 20, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Neville,
Thank you for your kind words!
We're delighted to hear you had a positive experience.
Stratstone Customer Services
some very poor reviews left me bothered…
some very poor reviews left me bothered but my experiances have been far better than i imagined even though they are clearly under staffed they have been friendly and helpfull our car has been sorted with no issues i am happy to return again
November 9, 2024
Reply from Stratstone - Land Rover Nottingham
Hello Amanda,
We appreciate you taking the time to share your positive experience.
It's wonderful to hear that despite the challenges, you found our team to be friendly and helpful.
We're glad your car was taken care of without any issues.
Stratstone Customer Services
Good all the way!
November 19, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Martyn,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
Efficient spot on experience from start…
Efficient spot on experience from start to finish thank you
November 19, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Jane,
We're so glad to hear you had a positive experience.
Thank you for your kind words!
Stratstone Customer Services
Excellent work!!!
From leaving the car to getting it back I was kept informed. Received it 24 hours earlier than expected and cleaned! Very good service from all the staff I met.
November 12, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Roy,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
They don't care about their customers
I feel the company put profiteering over the needs of their clients. My car went in for a service and MOT. It is three years old and has only done 15000 miles. I was contacted to say the breaks and break discs needed changing and the cost would normally be £1000 but they could do for about £750 so I felt pressured to accept. When I got home and told my husband he researched it and discovered that I should not have had to have the breaks done having done so little mileage. The breaks do not normally need to be changed until at least 30000 miles have been undertaken. There is a reason why I chose Land Rover at Coventry rather than Nottingham when I purchased this car new, and this experience serves as a reminder to me why. I know I will choose carefully when I buy my next car at the end of next year.
November 13, 2024
Reply from Stratstone - Land Rover Nottingham
Dear Mrs David,
Thank you for your review.
We understand your frustration and appreciate you taking the time to share your experience. We strive to provide our customers with the best possible service and value. We will take your feedback seriously and use it to improve our processes.
Thank you,
Stratstone Customer Services
Exceptional service.!
Excellent service from booking the appointment to car being returned.
November 12, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Mr Hendry,
I appreciate you taking the time to leave this review.
I am very pleased you are satisfied with your visit!
We hope to be of service to you again,
Stratstone Customer Services
Car collected, fixed & returned …
Car was collected when the service department said it would and returned a few hours later fixed and cleaned
Absolutely brilliant!
November 11, 2024
Reply from Stratstone - Land Rover Nottingham
Hello Mr Kiddy,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Stratstone Customer Services
Terrible customer service
Terrible customer service. Dropped car off for recall work. Was told over phone this would take a day (and possibly 2 if further fault was found). Arrived to drop off and told could be 3 days, no courtesy car, no apology, nothing. This put us in an impossible position but what made the whole thing intolerable was the interpersonal skills of the service rep, he clearly had none. We left and will get sorted elsewhere.
November 11, 2024
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Phil,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Excellent service by Alfie
Excellent service by Alfie. Friendly, polite and professional. Not pushy, no salesman patter. A credit to JLR
November 8, 2024
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Dave,
We're thrilled to hear about your positive experience. We appreciate your kind words about Alfie's exceptional service. We strive to provide our customers with a friendly and professional experience.
Have a lovely day,
Strastone Customer Services
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