They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the... See more
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See what reviewers are saying
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
Company replied
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
Company replied
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, United Kingdom
- 0115 957 8000
4.0
Great
388 reviews
Asks customers to review
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Good, honest place
November 19, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Harry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Everyone helpful and friendly
Everyone helpful and friendly, excellent all round service
November 20, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Neville,
Thank you for your kind words!
We're delighted to hear you had a positive experience.
Stratstone Customer Services
some very poor reviews left me bothered…
some very poor reviews left me bothered but my experiances have been far better than i imagined even though they are clearly under staffed they have been friendly and helpfull our car has been sorted with no issues i am happy to return again
November 9, 2024
Reply from Stratstone - Land Rover Nottingham
Hello Amanda,
We appreciate you taking the time to share your positive experience.
It's wonderful to hear that despite the challenges, you found our team to be friendly and helpful.
We're glad your car was taken care of without any issues.
Stratstone Customer Services
Good all the way!
November 19, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Martyn,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
Efficient spot on experience from start…
Efficient spot on experience from start to finish thank you
November 19, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Jane,
We're so glad to hear you had a positive experience.
Thank you for your kind words!
Stratstone Customer Services
Excellent work!!!
From leaving the car to getting it back I was kept informed. Received it 24 hours earlier than expected and cleaned! Very good service from all the staff I met.
November 12, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Roy,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
They don't care about their customers
I feel the company put profiteering over the needs of their clients. My car went in for a service and MOT. It is three years old and has only done 15000 miles. I was contacted to say the breaks and break discs needed changing and the cost would normally be £1000 but they could do for about £750 so I felt pressured to accept. When I got home and told my husband he researched it and discovered that I should not have had to have the breaks done having done so little mileage. The breaks do not normally need to be changed until at least 30000 miles have been undertaken. There is a reason why I chose Land Rover at Coventry rather than Nottingham when I purchased this car new, and this experience serves as a reminder to me why. I know I will choose carefully when I buy my next car at the end of next year.
November 13, 2024
Reply from Stratstone - Land Rover Nottingham
Dear Mrs David,
Thank you for your review.
We understand your frustration and appreciate you taking the time to share your experience. We strive to provide our customers with the best possible service and value. We will take your feedback seriously and use it to improve our processes.
Thank you,
Stratstone Customer Services
Exceptional service.!
Excellent service from booking the appointment to car being returned.
November 12, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Mr Hendry,
I appreciate you taking the time to leave this review.
I am very pleased you are satisfied with your visit!
We hope to be of service to you again,
Stratstone Customer Services
Car collected, fixed & returned …
Car was collected when the service department said it would and returned a few hours later fixed and cleaned
Absolutely brilliant!
November 11, 2024
Reply from Stratstone - Land Rover Nottingham
Hello Mr Kiddy,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Stratstone Customer Services
Terrible customer service
Terrible customer service. Dropped car off for recall work. Was told over phone this would take a day (and possibly 2 if further fault was found). Arrived to drop off and told could be 3 days, no courtesy car, no apology, nothing. This put us in an impossible position but what made the whole thing intolerable was the interpersonal skills of the service rep, he clearly had none. We left and will get sorted elsewhere.
November 11, 2024
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Phil,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Excellent service by Alfie
Excellent service by Alfie. Friendly, polite and professional. Not pushy, no salesman patter. A credit to JLR
November 8, 2024
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Dave,
We're thrilled to hear about your positive experience. We appreciate your kind words about Alfie's exceptional service. We strive to provide our customers with a friendly and professional experience.
Have a lovely day,
Strastone Customer Services
When staff begrudgingly when asked to…
When staff begrudgingly when asked to quote after paying investigation price of £204 to do the work resorts to writing price by hand on the customer request form rather than providing a professional quote on corporate graded paperwork.
November 5, 2024
Reply from Stratstone - Land Rover Nottingham
Hi,
We understand your frustration with the experience you had.
We strive to provide our customers with professional and courteous service.
We will take your feedback into consideration as we continue to improve our processes.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Jacqueline,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Amazing!
Amazing!! excellent customer service ( steve from nottingham branch) polite staff, well organised, no waiting around, and they cleaned my car a treat afterwards! Thank you so much x
April 11, 2024
Reply from Stratstone - Land Rover Nottingham
Hello Kim,
Thank you for your kind words about Steve!
We are delighted to hear you had a positive experience and that our staff were helpful and friendly.
Stratstone Customer Services
Another great service
Another great service, car collected and returned in top condition. Really helpful team and a pleasure to deal with.
October 28, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Stephen,
We're so happy to hear you had another great experience with our team.
We strive to provide excellent service and are delighted to know we exceeded your expectations.
Stratstone Customer Services
GOOD JOB
GOOD JOB
BIT OF DELAY IN GETTING PARTS BUT OVERALL VERY SATISFIED WITH RESULTS
CUSTOMER SERVICES ADVISOR SIMON WAS VERY HELPFUL , THANKYOU
October 30, 2024
Reply from Stratstone - Land Rover Nottingham
Hi David,
We appreciate your feedback and are glad you're satisfied with the results.
We understand that delays can be frustrating, and we're always working to improve our parts delivery process.
We're also happy to hear that Simon provided excellent customer service.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Carl,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
The hybrid version of the evoque is not fit for purpose for
Service staff unfriendly at the Nottingham site. Every expensive to have the car serviced. Fuel (petrol!) in the oil, which caused the hybrid setting not to work. Apparently this is a fault common to the evoque. It should be sorted by Range Rover. As is the cost of replacing the cleaning of the crankcase and replacing the oil. Bad overall experience.
October 23, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Harry,
We understand your frustration with the service you received at our Nottingham site.
We are sorry to hear about the issues you experienced with your car, including the fuel in the oil and the cost of repairs.
We strive to provide excellent customer service and are committed to addressing any concerns you may have, however if you believe this to be a manufacturer fault, we would recommend contacting them directly.
We appreciate you bringing this to our attention and will use your feedback to improve our service.
Stratstone Customer Services
I was made welcome from the second I…
I was made welcome from the second I walked in to the service centre.
October 18, 2024
Reply from Stratstone - Land Rover Nottingham
Hi Neil,
Thank you for your kind words.
We're glad you had a positive experience.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Barbara,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Stratstone Customer Services
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