Very good at selling you a car. Service from that moment onward was non existent. Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very good at selling you a car. Service from that moment onward was non existent. Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to l... See more
Company replied
I have dealt with Chris and Peter at Stratstone Mayfair previously so went back looking for another vehicle. Although JLR have suffered the past few weeks with the Cyber attack Chris did everything to... See more
Company replied
We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional. Anthony then spent ove... See more
Company replied
We bought our pre owned Range Rover Sport from Stratstone Mayfair without seeing it with the help of Kyle, Retail Sales Specialist and Paul Harris, Head of Sales . We were reassured that we would be... See more
Company replied
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Written by the company
14 Berkeley Street, W1J 8DX, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had dealings with Frank, Peter and Anthony. They were all extremely courteous and helpful in going through the process of buying the car and explaining all of the controls. I would like to add that Anthony is a credit to the company.

Reply from Stratstone - Mayfair Land Rover

Reply from Stratstone - Mayfair Land Rover
Excellent handover from Dennis. Great communication and delivery.
Much appreciated.

Reply from Stratstone - Mayfair Land Rover
Anthony delivered a car and was absolutely great! Fantastic service and very professional and pleasant. Always send Anthony to customers.

Reply from Stratstone - Mayfair Land Rover

Reply from Stratstone - Mayfair Land Rover
Peter was fabulous, I have a loan car and he explained everything there was to know about the vehicle

Reply from Stratstone - Mayfair Land Rover
great service from Clive and the team in Mayfair

Reply from Stratstone - Mayfair Land Rover
fantastic service from peter, he was great as always !!! 😊

Reply from Stratstone - Mayfair Land Rover
My name is Carlton Williams. We’ve just picked up our brand-new Range Rover SV.
Can I say what an amazing car this is. I would also like to thank Chris Cooper and Peter for their professionalism in helping us have a smooth transition to this new car, they both took their time to explain all the new gadgets that we’re not used to and all the different features of this car which has made life much easier for us.
I recommend anybody buying a car from Land Rover in Mayfair to ask if it’s possible to get Chris or Peter to go over the features with them.
Thank you Land Rover of Mayfair
Carlton.

Reply from Stratstone - Mayfair Land Rover
We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional.
Anthony then spent over an hour in the car with us, showing us controls, features and setting us up with the app and answering our questions. He was very patient and sweet and made sure we were happy with everything before moving on.
There was a slight technical issue with the app but Clive fixed everything quickly and efficiently.
Overall we left feeling like valued customers and had a very positive experience. Great staff, great service.

Reply from Stratstone - Mayfair Land Rover
Peter Singh is thorough, patient and calm. To get this level of care, service and professionalism is very rare thanks Pete for your help.
Thank you for which I have no words 10/10 service. Always available when needed and explains in detail and resolve situations.
Pete has been helpful throughout - thanks again for everything really appreciated it

Reply from Stratstone - Mayfair Land Rover

Reply from Stratstone - Mayfair Land Rover
I've already written a review at the time of the sale to me of my car. Stratstone were very good, and Peter Singh (who delivered thee car to me), continued to be on call at almost all times of day and night while we tried to unravel why the car wouldn't move. We finally discovered it was because of the immobiliser insisted upon by my insurers Chubb, in spite of the perfectly good immobiliser in the Landrover provided by Metatrak. I finally persuaded the suppliers of the unwanted immobiliser, Global Telemetrics, to disable it, though I still have to pay for their tracking system. It wasn't within Peter's remit to help on this confusing matter which was all down to the rogue immobiliser, but he was by my side throughout and guided me expertly to get to the bottom of this nuisance of a problem. I couldn't commend him highly enough

Reply from Stratstone - Mayfair Land Rover
Peter is always on hand to resolve issues around my car

Reply from Stratstone - Mayfair Land Rover
Delivery man Anthony was very thorough when delivering the vehicle and going through the functionality and Chris was super helpful, as always.

Reply from Stratstone - Mayfair Land Rover
Purchased a vehicle from Suki, was delivered by Anthony Tony, absolutely over the moon with the service from start to finish, both extremely professional and a pleasure to deal with. Really appreciated

Reply from Stratstone - Mayfair Land Rover
Anthony did a good job introducing me a range rover today and very polite. Regards
Chloe

Reply from Stratstone - Mayfair Land Rover
Anthony gave ann excellent introduction to our car. Great sense of humour too!

Reply from Stratstone - Mayfair Land Rover
Bought a vehicle from Chris and Anthony brought it to me. The experience and handover were excellent

Reply from Stratstone - Mayfair Land Rover

Reply from Stratstone - Mayfair Land Rover
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.