Stratstone - Mayfair Land Rover Reviews 

82
TrustScore 4.5 out of 5

4.3

14 Berkeley Street, W1J 8DX London, GB


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See what reviewers are saying

Rated 2 out of 5 stars

Very good at selling you a car. Service from that moment onward was non existent. Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to l... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Chris and Peter at Stratstone Mayfair previously so went back looking for another vehicle. Although JLR have suffered the past few weeks with the Cyber attack Chris did everything to... See more

Company replied

Rated 5 out of 5 stars

We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional. Anthony then spent ove... See more

Company replied

Rated 5 out of 5 stars

We bought our pre owned Range Rover Sport from Stratstone Mayfair without seeing it with the help of Kyle, Retail Sales Specialist and Paul Harris, Head of Sales . We were reassured that we would be... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.3

All reviews

(82)

4,449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class company

I had dealings with Frank, Peter and Anthony. They were all extremely courteous and helpful in going through the process of buying the car and explaining all of the controls. I would like to add that Anthony is a credit to the company.

April 25, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello David,

Thank you for reviewing us!

Frank, Peter and Anthony will all really appreciate you taking the time to do this.

We hope you have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

Peter was fantastic

Peter was fantastic

April 5, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Peter,

Peter loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Stratstone Customer Services

Rated 5 out of 5 stars

Excellent handover from Dennis

Excellent handover from Dennis. Great communication and delivery.
Much appreciated.

March 28, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Andrew,

Dennis will appreciate you leaving this a review - thank you!

Have a nice day!
Stratstone Customer Services

Rated 5 out of 5 stars

Anthony delivered a car and was…

Anthony delivered a car and was absolutely great! Fantastic service and very professional and pleasant. Always send Anthony to customers.

March 8, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Patrick,

Thank you very much for leaving a 5* review.

Anthony will really appreciate it!

Have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

Anthny

Mr Anthony was very helpful get car out. Top quality service.

March 6, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi,

Thank you for giving Anthony such a great review!

It really means a lot to us.

Thanks again!
Stratstone Customer Services

Rated 5 out of 5 stars

Peter was fabulous

Peter was fabulous, I have a loan car and he explained everything there was to know about the vehicle

February 26, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Amanda,

A big thank you for leaving a 5* review for Peter.

Have a lovely day!
Stratstone Customer Services

Rated 5 out of 5 stars

fantastic service from peter

fantastic service from peter, he was great as always !!! 😊

February 2, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Fawzi,

Thank you for your positive review.

Peter and the rest of the team are always happy to help!

Have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

My name is Carlton Williams

My name is Carlton Williams. We’ve just picked up our brand-new Range Rover SV.

Can I say what an amazing car this is. I would also like to thank Chris Cooper and Peter for their professionalism in helping us have a smooth transition to this new car, they both took their time to explain all the new gadgets that we’re not used to and all the different features of this car which has made life much easier for us.

I recommend anybody buying a car from Land Rover in Mayfair to ask if it’s possible to get Chris or Peter to go over the features with them.

Thank you Land Rover of Mayfair

Carlton.

January 31, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Carlton,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Chris and Peter.

We hope to be of service to you again!
Stratstone Customer Services

Rated 5 out of 5 stars

Great handover experience

We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional.

Anthony then spent over an hour in the car with us, showing us controls, features and setting us up with the app and answering our questions. He was very patient and sweet and made sure we were happy with everything before moving on.

There was a slight technical issue with the app but Clive fixed everything quickly and efficiently.

Overall we left feeling like valued customers and had a very positive experience. Great staff, great service.

January 26, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience with Mahmood.

We look forward to welcoming you back.
Stratstone Customer Services

Rated 5 out of 5 stars

Peter Singh

Peter Singh is thorough, patient and calm. To get this level of care, service and professionalism is very rare thanks Pete for your help.
Thank you for which I have no words 10/10 service. Always available when needed and explains in detail and resolve situations.
Pete has been helpful throughout - thanks again for everything really appreciated it

January 4, 2024
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello,

Thank you so much for your kind words!

We are so happy to hear that Peter was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Stratstone Customer Services

Rated 4 out of 5 stars

Follow-up review and warning about over-keen insurers

I've already written a review at the time of the sale to me of my car. Stratstone were very good, and Peter Singh (who delivered thee car to me), continued to be on call at almost all times of day and night while we tried to unravel why the car wouldn't move. We finally discovered it was because of the immobiliser insisted upon by my insurers Chubb, in spite of the perfectly good immobiliser in the Landrover provided by Metatrak. I finally persuaded the suppliers of the unwanted immobiliser, Global Telemetrics, to disable it, though I still have to pay for their tracking system. It wasn't within Peter's remit to help on this confusing matter which was all down to the rogue immobiliser, but he was by my side throughout and guided me expertly to get to the bottom of this nuisance of a problem. I couldn't commend him highly enough

December 8, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello Nick,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Peter.

Enjoy your day!
Stratstone Customer Services

Rated 5 out of 5 stars

Peter is always on hand to resolve…

Peter is always on hand to resolve issues around my car

December 3, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Sandeep,

Peter will appreciate you leaving this a review - thank you!

Have a nice day!
Stratstone Customer Services

Rated 5 out of 5 stars

Terrific Stratstone Mayfair experience

Delivery man Anthony was very thorough when delivering the vehicle and going through the functionality and Chris was super helpful, as always.

November 30, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Mark,

Thank you for reviewing us!

Anthony and Chris will really appreciate you taking the time to do this.

We hope you have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

Purchased a vehicle from Suki

Purchased a vehicle from Suki, was delivered by Anthony Tony, absolutely over the moon with the service from start to finish, both extremely professional and a pleasure to deal with. Really appreciated

November 29, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Suki and Anthony.

Have a lovely day!
Stratstone Customer Services

Rated 5 out of 5 stars

Anthony did a good job introducing me a…

Anthony did a good job introducing me a range rover today and very polite. Regards
Chloe

November 23, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Lee,

Thank you very much for leaving a 5* review.

Anthony will really appreciate it!

Have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

Anthony …

Anthony gave ann excellent introduction to our car. Great sense of humour too!

November 4, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Sapna,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience with Anthony.

We look forward to welcoming you back,
Stratstone Customer Services

Rated 5 out of 5 stars

Bought a vehicle from Chris and Anthony…

Bought a vehicle from Chris and Anthony brought it to me. The experience and handover were excellent

October 31, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello Ed,

Thank you very much for your 5* review!

We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Chris and Anthony.

Thanks again!
Stratstone Customer Services

Rated 5 out of 5 stars

Peter was excellent

Peter was excellent
Very helpful

October 20, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Iain,

Thank you very much for leaving a 5* review.

Peter will really appreciate it!

Have a great day!
Stratstone Customer Services

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