Stratstone - Mayfair Land Rover Reviews 

82
TrustScore 4.5 out of 5

4.3

14 Berkeley Street, W1J 8DX London, GB


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See what reviewers are saying

Rated 2 out of 5 stars

Very good at selling you a car. Service from that moment onward was non existent. Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to l... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Chris and Peter at Stratstone Mayfair previously so went back looking for another vehicle. Although JLR have suffered the past few weeks with the Cyber attack Chris did everything to... See more

Company replied

Rated 5 out of 5 stars

We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional. Anthony then spent ove... See more

Company replied

Rated 5 out of 5 stars

We bought our pre owned Range Rover Sport from Stratstone Mayfair without seeing it with the help of Kyle, Retail Sales Specialist and Paul Harris, Head of Sales . We were reassured that we would be... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.3

All reviews

(82)

4,449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pete and chris always helpful and…

Pete and chris always helpful and reliable as ever

October 13, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Dee,

Thank you very much for leaving a 5* review.

Pete and Chris will really appreciate it!

Have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

Antony delivered my car today and was…

Antony delivered my car today and was very professional in his manner and showed me how the car works and what to do and what not to do. I felt really satisfied and comfortable with my purchase

October 10, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Pauline,

Thank you for taking the time to leave us this fantastic review!

Antony strives to provide excellent customer service at Land Rover branch in Mayfair.

Thanks again!
Stratstone Customer Services

Rated 5 out of 5 stars

Stratstone Mayfair - a really lovely experience

A really lovely experience being looked after Stratstone Mayfair, especially by Peter Singh, Paul Harris, Shantee Lee and Peter Baldwin. A special call out for Peter Singh, who is consistently brilliant and I think is the most professional (and genuinely lovely) person I've ever met! but seriously I don't just feel you receive a service from Stratstone Mayfair, (as you would from any other car dealership), I actually feel really 'looked after' by the Stratstone Mayfair team, they certainly give it the personal touch, and these four professionals really go the extra mile for their customers. It's so nice to hand over my car and not have to worry about anything, as you know this team will run everything seamlessly and professionally, even when delivering the car back, it is clean and washed, a really lovely touch, they go the extra mile to makes you feel like owning a Range Rover from them really is a wonderful experience. Thank you.

October 6, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Stratstone Customer Services

Rated 5 out of 5 stars

A big thankyou to Chris for being so…

A big thankyou to Chris for being so helpful & friendly throughout the process of purchasing our new Range Rover, you were always on hand to help and explain everything.

Peter delivered the car, your were such a gentleman explaining everything in detail, definitely a 5 star service.

Thank you both so much for the brilliant service.

September 21, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Alison,

Thank you very much for taking the time to leave us this positive review!

Chris' aim is to deliver a positive customer service.

Have a great week!
Stratstone Customer Services

Rated 5 out of 5 stars

Professional and friendly

You expect professional standards in Mayfair and Kyle was excellent.
Peter was equally efficient with his delivery and walk through.
Best of all, both had great on a personal level.

September 8, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Nick,

Thank you for your positive review.

Kyle, Peter and the rest of the team are always happy to help!

Have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

Great Service

Peter Singh delivered my vehicle, helped set it up and talked me through all the functions. Extremely helpful and knows his stuff.

July 24, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Stratstone Customer Services

Rated 5 out of 5 stars

Excellent service from Anthony on home…

Excellent service from Anthony on home deliver with great detail and patience.

July 21, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Stratstone Customer Services

Rated 5 out of 5 stars

Anthony is a very enthusiastic and…

Anthony is a very enthusiastic and service oriented person. Always a delight to see someone like him !

July 13, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello Joseph,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

Anthony and Peter were very helpful…

Anthony and Peter were very helpful with bringing the accessories and helping to set up

July 11, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Khajal,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services

Rated 5 out of 5 stars

We bought our pre owned Range Rover…

We bought our pre owned Range Rover Sport from Stratstone Mayfair without seeing it with the help of Kyle, Retail Sales Specialist and Paul Harris, Head of Sales . We were reassured that we would be extremely happy with the quality and condition of the car.
Anthony delivered the car to us in Liverpool. He kept us informed as to the progress of his journey and expected time of arrival and the handover received was excellent with all the features explained in detail. The car was in excellent condition and in fact, the pictures didn’t do it justice . We are delighted . Thank you to all involved .

July 4, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Paula,

Thanks so much for reviewing your recent experience.

I'm really happy to see that the team were able to assist you with your purchase and gave you a 5* experience.

We hope you enjoy your new car!

Take care,
Stratstone Customer Services

Rated 5 out of 5 stars

Sales experience

A terrific experience with both Daniel & Clive from the order of my car through to the admin process and then collection. Highly professional, friendly and helpful. Very satisfied customer!

June 23, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Stuart,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Stratstone Customer Services

Rated 5 out of 5 stars

Customer service - fantastic

I cannot thank Peter and Mahmood enough for their personal service.

Absolutely fantastic service from the team, very professional and personable at the same time.

They definitely deserve 11/10

June 9, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Tazmina,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Stratstone Customer Services

Rated 5 out of 5 stars

We received our delivery of our new…

We received our delivery of our new Ranger Rover Sport after a very long wait. It was worth the wait!! Peter from Mayfair was very helpful and informative in setting up and explaining all the new gadgets to the car.

May 26, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Kate,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Stratstone Customer Services

Rated 5 out of 5 stars

Antony delivered my new car and gave …

Antony delivered my new car and gave me a great handover
Thank you

June 1, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Dan,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Stratstone Customer Services

Rated 5 out of 5 stars

Car handover

Anthony was very courteous and professional at handing the car over. He took his time to clearly explain, demonstrate the car's features and gave me opportunities to try the functions for myself. He was able to answer all my questions and went over some things again as I wanted to make sure I remember most of it. He was very easy to communicate with. A pure gentleman.

April 1, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hello,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Stratstone Customer Services

Rated 5 out of 5 stars

Anthony had amazing performance .

Anthony had amazing performance .
Car has looking nice and clean .

March 30, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi David,

It is wonderful to receive such a positive review!

All the best!
Stratstone Customer Services

Rated 5 out of 5 stars

Exceptional post car delivery service

The post car delivery service from Stratstone in Mayfair is very good. My contact person is Peter and I have to say that he is exceptional, professional, courteous, efficient, always ready to help. 11 out of 10!

February 14, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Stratstone Customer Services

Rated 5 out of 5 stars

Antony brought my car from london…

Antony brought my cqr from london safely to me

February 13, 2023
Unprompted review
Stratstone - Mayfair Land Rover logo

Reply from Stratstone - Mayfair Land Rover

Hi Phil,

Thank you very much for leaving a 5* review.

Have a great day!
Stratstone Customer Services

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