Stratstone - Mercedes-Benz of Glasgow Reviews 

Gemma was incredible with me throughout the whole process. It was about way more than the car, she genuinely cares about you as a person. Her communication and kindness was second to none. Thank you so much.

Mercedes-Benz have indeed upped their customer service game..... in the form of advisor Clare Power!
Excellent communication skills, knowledgeable, informed re other departments, helpful, understands customer needs, listens, cares, and delivers! She has indeed renewed my recent dwindling confidence in Mercedes' and I shall remain a customer in the mean time due to her sterling service. Well done Clare.

Terrible service.
Had my car in for diagnostics on 14/05/25. Turns out to be a faulty sensor.
Was called to collect my car & have the car re-booked in for maintenance, which at this point I told them I have a 36 month additional warranty I paid £1095 for when I purchased the car from the Mercedes Ayr.
I was then told they would call me on 15/05/25 to let me know if the part is covered under warranty and arrange for a scheduled maintenance date. After numerous attempts of calling Mercedes Glasgow over the course of a week and false promises being made from Mercedes that someone would call me back, I eventually got a hold of someone a week later! A member of the service team instructed that the part was covered under warranty but hadn’t even been ordered yet & they would order it that same day.
On Monday 26/05 I received a text message “Stratstone Mercedes Glasgow Service:Afternoon,we have checked with the warranty team and there doesn''t appear to be an extended policy for Mercedes warranty on this car.Do you have any documentation of your Mercedes Benz extended policy?Kind regards,MB Glasgow”
I phoned Mercedes Glasgow and a member of staff kindly accessed my file & invoice where it clearly states the purchase of premium guarantee 36 months - £1095, yet the warranty company doesn’t have me on file.
Has the Ayr branch just taken my money and not put the warranty purchase through?
After a few more multiple attempts back and forth with a service member from Mercedes Glasgow, I am still no further forward. My car is dangerous, my ABS & traction control is inoperative due to the faulty sensor.
I have a young child and don’t want to drive the car whilst all safety features aren’t working.
Is this the customer service that Mercedes strive to achieve?
I’m very disappointed with this service it has been shocking.. Seems as if my previous review on Google has been hidden/ removed?

Excellent and efficient service at Milton St.
From Tracy on the phone setting up my service care plan to Claire and Cory in branch booking me in, setting me up with a courtesy car and seeing any extra work on the car was done quickly without any interruption to my time.
Having the courtesy car was a great help to me as the car had to stay in for an extra day.
Would highly recommend the team. I have been using them for over the 7 years.

this is by far the worst experience i had ever have!

I had booked the car for service an oil change.
which was all fine and well. when i dropped the car I was told that the car needs software update but she said we wont have enough time to do software update but se what we can do.

when i picked the car up was when to get my kids from after school l. the engine management light was illuminating.

phoned back they said whenare closed but phone back tomorrow.

whent back the next day drove the car was told that someone will phone me back. when they phone me back was told that. we need to cheek if the car jad any prior issues as otherwise they need to chathe me for diagnostics. fine! they phone me back to made to booked the car in. they said that there was not any prior issues so we need to check.

then when back they told me that I need to change the knox sensor due to software update is. not recognising the sensors as they are older versions But we are going to contact warranty department and get the issue solved.
fine.

the next day Inget a text message that the warranty is bot covering and i need to pay £1500!to change them sensor. I was shocked the fact that i only toknthe car for oil change, i have tompay now £1500.

I wasnt happy as I only tol a car for an oil change amd know to be faced with bill of £1500 is not. fair

teied to speak to them and was getting any where.

I requested all the paper work for the work that was carried out. wasnt givem nothing.

Please be very conscious and aware and ask for all the paper work when you take the car at this dealership it is the worst by far.

Once again I was delighted to have Elaine looking after me when my car was in for a service. She was helpful, knowledgeable when she was advising me on the recommendations that was advised.
Thanks Elaine.

Habib Al-Hassani is not only one of the nicest people I’ve ever had the pleasure of meeting, but he’s also exceptionally professional and knowledgeable. Every time I have dealings with him, he completely looks after me — he stays in touch throughout the process, keeps me updated, and makes sure I know my vehicle is in safe hands. His dedication and expertise truly set him apart, and he is an absolute credit to his company. With his attitude, professionalism, and care for his clients, I can genuinely see him going far in his career.

Thank you so much
Joe Sweeney

Indeed, it was a fantastic experience at Milton St Mercedes, Glasgow, where I had my vehicle MOT done yesterday. I was attended to by Clare Power and without any hesitation, her customer service is second to none. She is welcoming and so patient to answered the numerous questions I asked. Yes, Clare places the customer first. Thanks for your great customer service.

Efficient and effective

Elaine Robertson was extremely helpful, kept me up to date with my cars progress whilst in Stratstone.

MOT and minor works carried out, quickly and efficiently, communication from Elaine, Customer service advisor was great, not only pushing the MOT to be done quickly, but also in keeping me updated. Overall great service from the Stratstone team.

Claire (senior service advisor) and Chris (mechanic) were both very helpful and generous with their time. Wouldn’t hesitate to recommend.

I had to get some immediate assistance at my local Mercedes branch at Milton St Glasgow I was very happy that i got to deal with Clare Power on service reception she and tec Ciaran resolved my problem in no time.
What a great asset to the branch they are
Thank you

Drove away my new CLE Cabriolet from Mercedes Glasgow on Tuesday 29th May 25. Lovely car and great customer service from Sophie.

Merc Ayr fantastic experience today. From the welcome from the host Barbara to the knowledgeable service department Tom met with my expectations plus . My visit to book in my car for its annual health check was indeed a fab experience. I would like to recommend this particular franchise for any future car services .

Excellent service

Barbara was really helpful. Great service from Mercedes Ayr as usual. Thank you.

Car was booked in for repair. Absolute brilliant service from Courtney so helpful and friendly. Honestly couldn’t have had a better experience. Thanks so much

Both Gemma and Maureen are assets to the team. They are both always so willing to help and assist with queries, I cannot thank them enough for all they do!