Stratstone - Mercedes-Benz of Glasgow Reviews 

Let me start this review by saying the service manager Andrew Mungall is one of the most knowledgeable people I have ever met when it comes to the brand. I have owned Mercedes for over 35 years and consider myself a dab hand but this man’s wealth of knowledge is incredible. I cannot recommend him enough if you ever have even the slightest of questions regarding anything Mercedes related I would ask for him by name. I would have gave 6 stars if I could. Can see great things in this young man’s future, even makes a great coffee.

Parbinder was so helpful and gave great service! Would recommend Mercedes Glasgow to everyone.

Excellent experience with keeley

Service from Andrew the manager was amazing!!! Well done.

Brilliant service from walking in the door to getting my car back, had to speak to Andrew the service manager about a problem I had with my car. He couldn’t have done enough for me, fantastic service and a very helpful manager, thank you!

I talked to a bloke on the phone. Habib was his name I think. Nice young fella helped me sort out my CLA to get serviced. Amazing talking skills and very soft spoken. Great dealership as well. 10/10 experience.

Brilliant service from Habib. I had a fantastic experience here.

Great experience with keeley

Have had the pleasure of receiving a great experience with keeley today. If it wasn't for keeley I don't think I would be back so keeley thank you 5☆ keep up the great work you do and I will see you on my next visit

Had my car serviced today at Stratstone Mercedes Glasgow , what a fantastic team from my chat with service advisor to getting the service done then getting my car washed and hoovered for free lol which is always a bonus , Andrew the service manager took me to my car as service advisors were with customers and what a lovely chap and what a great team 10 out of 10

Amazing service from Keeley, as always!

Parbs provided great service! Couldn’t recommend her and Mercedes Glasgow enough.

Promised to fix.say it was fixed 1000 pound . Got to the bottom of road .was not were near fixed turn round . Charged me an other 500 pound with more fault promises. After that started blaming other garages.for not being able to fix. Basic couldnt fix it be happy to take ur money.for not doing the job.total unprofessional. Complaned to head office. We're not interested. DONT GO NEAR THE PLACE.NOT UNLESS U WONT RIPPED OF.

Elaine on the service desk was so helpful and extremely attentive. Her attention to detail was outstanding.

Thank you for your help,

Do not buy from this dealership.

I recently purchased a used Mercedes E-class coupe 2021 plate from Mercedes Glasgow (Stratstone) and have been appalled by both the vehicle’s condition and the dealership’s lack of customer service.

As I live over three hours away, I bought the car over the phone, agreeing that major damage (wheels, stone chips, scratches) would be professionally repaired before delivery. The car was due on Saturday, 30th November, but was unexpectedly delivered the evening before. Unable to inspect the car as it was in the dark, my parents reluctantly signed on my behalf as I was not home at that time.

The delivery driver also mentioned they had initially refused to take the car due to its poor condition, with photographic evidence provided. The next day, in daylight, I found severe stone chips poorly filled with touch-up paint and multiple unrepaired scratches, as well as dents in the vehicle. None of which were disclosed prior to the sale. This did not align with our agreement in any way.

I immediately contacted the salesperson, who, after several calls, dismissed my concerns and offered to send a touch-up pen—an unacceptable response. My local Mercedes dealership later confirmed the car’s condition was substandard and the front bumper was the worst they had seen on a used vehicle. Stating that it should never have left the dealership in that condition.

Despite raising these concerns with the Glasgow dealership’s manager and requesting either professional repairs or a return, both options were refused.

I contacted the motor ombudsman to pursue this matter further, as the Mercedes customer service department simply sided with every lie that Mercedes Glasgow made up to cover themselves, despite me providing clear proof of what had happened. Unsurprisingly, this Mercedes dealership does not comply with the standards and regulations set by the ombudsman, so they were unable to assist me either. The only other alternative was to take the dealership to court.

This experience has left me frustrated and disappointed in my first Mercedes purchase. My family, long-time Mercedes customers, encouraged me to buy from a dealership for quality and service expectations that have not been met. I may as well have got a cheaper deal from a regular garage; the level of service would have been the same and saved me thousands off the list price of the car. You expect I higher level of quality when buying from an approved used garage. The standards of this garage are appalling. Please do not waste your time and money with this business (Stratstone).

I would highly recommend using a Sytner-group Mercedes dealership. My local dealership is part of this organisation, and their customer service is always excellent. I should have been more patient and waited for them to source the car for me.

Absolutely terrible service! Stay clear. Took car for noise in engine. Charged me £600 for 4 glow plugs and warning lights which I had absolutely no warning lights on car ever. . Noise still there no one would call me back and Complaints not answered until I done review. Took car back was told craftshank pulley and braked asked how they missed this fir glow plugs was advised by email tech started with cheapest problem to see if it would fix the noise!! What so you don't know that wa the problem? Took it to a local garage who are trustworthy and they checked brakes and craftshank and absolutely nothing up with it so where trying to. Charge me another £1200 for what? When all the car needed was a service!! Literally had my car for days each time and made all this up to fix nearly £2000 and these didn't even need fixed have absolutely no words!!

What a great experience when buying car our new car
Ross who we dealt with was amazing the whole process went so smoothly everything explained at every step
We also saw Ian the sales manager when we went through to view car as Ross off there was no hassle on exchange got what was a great exchange deal
All in all a fantastic experience from all at Stratstone Glasgow from the reception girls to Ross and Ian
Also lovely touches with photos of car handover and the car was emcaulate
So thanks to all at Mercedes Benz Milton street Glasgow

Where do I start with this review ! I purchased a Smart EQ for four in July 2022 from stratstone Mercedes Benz of Glasgow for £20,300 the aftercare is virtually non existent ! I purchased a 2 yr service plan in July 2023 and at that time wasn’t advised that I should have been offered this when I bought the car and that I would be paying in arrears which was going to get worse once I needed a new service plan ! Every service that I have had with the plan I have constantly requested a health report on my EV battery but never had this provided ! Simply get told EV battery is ok ! But never get told at what percentage the EV battery is at !. I contacted the Glasgow branch last week and spoke to a very disgruntled female member of staff at the service booking line who had me on hold for over 15 mins while she researched a new service plan for me,, to finally tell me I could only take it over 12 months and would be over £50 a month as I would be taking it out “ too late” as it transpires I have been paying in arrears all along !
She basically told me take it or leave it, that was the attitude ! I asked to speak to a manger but told none free and someone will call you tomorrow ! I asked what what the complaints process was and was told it’s just a manager will call you, even though there is a complaint’s process online ! The next day I get a call from Ismali Gani contact centre supervisor for Mercedes Benz who apologised for the way I have been treated and for the incorrect Information in relation to the service plan, but advised nothing he can do for me can only give me a courtesy car if I book in for a service which I told him was no benefit as I had requested a waiting appointment He advised I would be better making a complaint to Mercedes directly and even this was incorrect as it’s a smart car as they have their own complaints department !!!
I informed him that I wanted to speak the service manager at the Glasgow dealership in relation to my issues he assured me that he would contact the branch at Milton Street Glasgow and get the Service Manager to contact me this was on Wednesday 11th June and now we are on Saturday the 21st June and still no contact this is not a surprise once u buy a car from them they are not interested in you and this has been evident since I bought the car, the only time they phone you is when you request a settlement figure and within half an hour of receiving the quote the staff from the Glasgow branch are phoning trying to sell you another vehicle! But when you have an issue no one is anywhere to be seen ! I also had the car booked in for a service and requested a waiting appointment which was also wrong as Wes booked in for an all day one appointment ! I would avoid this company at all costs as once u buy the car and have any issues you won’t be able to get any help, you would think that with the price you are paying for their vehicles they would treat their customers a lot better !! Clearly not interested once they have your money ! Hope this helps someone from getting treated like me, plenty other car dealers out there to choose from and you will get much better service as well !

The review is not helpful to my situation I have also submitted a detailed complaint to Mercedes Uk customer services, I am disappointed that Stratstone don’t seem to be offering to carry out a an investigation In to my various issues.

Dealing with Mercedes was a good experience today. staff were friendly, helpful and informative. Thank you