Stratstone - Mercedes-Benz of Hamilton Reviews 

I purchased this vehicle from Hamilton in November 2025 as an Approved Used Mercedes-Benz vehicle. I expected the car to meet Mercedes-Benz Approved Used standards and to be supplied with genuine Mercedes-Benz parts.

On the very first day of ownership, I noticed that the Lane Assist system was not working and reported the issue immediately. As I live in London , I was advised to visit my nearest authorised Mercedes-Benz service centre.

Despite several diagnostic checks, the Lane Assist issue could not be resolved initially. The authorised Mercedes-Benz technicians later discovered that the windscreen fitted to the vehicle was not a genuine Mercedes-Benz windscreen and advised that it would need to be replaced before the Lane Assist system could operate correctly.

This raises serious concerns. How was an Approved Used Mercedes-Benz vehicle sold with a non-genuine windscreen? Was this not identified during the Approved Used inspection, or was it identified and the vehicle was still sold? I have not received a satisfactory explanation.

During further diagnostic investigations, the authorised Mercedes-Benz workshop also discovered that four fuses had been removed from the vehicle. Once these fuses were reinstalled, the vehicle immediately displayed a tow bar malfunction error. They also identified that aftermarket wiring had been installed for the tow bar.

Initially, Hamilton approved both the replacement of the windscreen and the repair of the tow bar issue. The replacement windscreen was ordered and approval was given. However, while discussions and correspondence were ongoing, Hamilton withdrew their approval for the tow bar repair, stating that the issue was not covered under warranty and that too much time had passed.ı was dealing to fix this issue for 7 months.

This is extremely disappointing because the tow bar fault was identified by an authorised Mercedes-Benz workshop within three months of my purchase. As a customer, it was impossible for me to know that fuses had been removed or that aftermarket wiring had been installed. These issues were only discovered through Mercedes-Benz’s own diagnostic investigation.

Hamilton’s defence has been that their diagnostics did not show any faults. However, this does not explain what was later discovered. If the relevant fuses had been removed, the vehicle would not necessarily show the tow bar fault during diagnostics. Once the fuses were correctly reinstalled, the fault appeared immediately. Carrying out diagnostics on a vehicle that had been altered in this way would not reveal the true condition of the system.

Despite all the evidence and correspondence provided, Hamilton has refused to accept responsibility, refused to cover the repair costs, and didnt response my request to return the vehicle. I have also experienced extremely poor communication throughout this process. During one telephone conversation, the call was ended by Hamilton while I was still trying to discuss the issue. In addition, my emails requesting updates and a resolution have repeatedly gone unanswered.

I am now considering the appropriate legal steps to resolve this matter.

My experience has been that communication was excellent before the sale, but once serious issues with the vehicle became apparent, Hamilton did not take responsibility for putting things right.

If you are considering purchasing a vehicle from this dealership, especially an Approved Used Mercedes-Benz, I strongly recommend carrying out an independent inspection immediately. Based on my experience, I would be very cautious about purchasing from Hamilton, as the support, communication and accountability after the sale have been extremely disappointing.

It was their manner and customer focused attention, I watched the way your staff treated customers like they were important and made them feel valued

Great experience!

Got the car and was very happy with the finished result. Still waiting however for the Sat Nav and air-conditioning to be fixed.

Bought a Mercedes Benz a class and has been inspected by AA inspector and confirmed the car was damaged in a structural accident and it has not been recorded.
Mercedes Hamilton does not accept the AA inspection report and claims the car passed inspection with no issues.
Car now sits in a driveway with the whole bumper detached from the car and stratostone Manager is not willing to engage for any further investigation. Disgraceful customer service and customer care.

Very professional in every aspect of customer care

Friendly staff and quick service

Absolute cowboys charged £1000 for detailing that should have been£300 AVOID AVOID AVOID

Service staff were kind and courteous.

The girl who looked after me was very helpful.

Great service from the fantastic Chris

Service was done quickly and according to schedule

Very fast and easy sale process, the whole team including Christopher where very helpful and made everything go through smoothly. Couldn’t thank them enough and very happy with the new car! :)

Vehicle was supplied with various dangerous faults.
Tyre size did not match on front axle! Oil had been overfilled. No effort made to rectify. Had to reject the car. Absolutely shocking for an approved used car.

Very courteous and good communication from all the staff

Always polite and helpful. They also keep their promiss.

I was kept informed throughout my process and it was a more than acceptable courtesy car. Over a very positive experience

Easy booking process, professional and courteous staff, continuous updates, good value!!

Friendly, welcoming staff. Clear explanation of the options available without undue pressure to accept. Overall a pleasant car buying experience.