Overall faultless service from Callen Duncan at Stratstone Mercedes Hamilton from start to finish. Well done! ⭐️⭐️⭐️⭐️⭐️ Very disappointed in Mercedes Finance who have yet to respond to emails with... See more
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A huge thank you to Laura at Mercedes-Benz Hamilton. We only went in for a wee look and had absolutely no intention of being pressured into anything, but Laura was fantastic from the moment we a... See more
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Bought my car from Christopher and couldn't fault the service. Answered all my questions honestly and made the whole process easy from the start to driving away. Car was exactly as described and valet... See more
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Absolute appalling customer service Simon service manager very rude booked car in for recall for 1 hr slot at 9am. Now 4.45 still not had a call then recieve health check which stated needed a tyre... See more
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Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Johnstone Road, ML3 7JP, Hamilton, United Kingdom
- 01698 201500
4.1
Great
451 reviews
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Kieran was great however …
Kieran was great however general service was not good. Picked up a GLE hybrid that did not have a charged battery, handover was outside in cold freezing rain so difficult to properly inspect the car. As soon as I went to fuel the vehicle I noticed the fuel cap was bent/unaligned so messaged the garage within a few hours of collecting the car. Initial response was fine "bring the car in and we'll look at it". However when I took the car in it was a different sales person (David I think) who took one look at it and said he wasn't even going to try and sort it as in his opinion there was no point trying, and anyway it closed so what's the problem if it's sticking out a bit. Essentially I was completely dismissed and not offered any resolution. This was in addition to some other issues with the tech features where I was booked in for the service team to look at the car and when I turned up they looked at me like "what do you expect us to do". Finally I should say that when you have customers in the showroom staff should probably refrain from sweary banter in the background.
January 30, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Dropped my car off inblimp mode and…
Dropped my car off inblimp mode and they repaired it perfect the next day
February 3, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
CAR MOT
Had my car in mercedes hamikton for an mot all went well they also cleaned car inside and out staff were pleasant, would recomend this garage
January 18, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Mercedes-Benz of Hamilton Customer Services
awesome staff
January 1, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very poor two cars put in for service…
Very poor two cars put in for service both not washed or cleaned but charged for experience
January 5, 2026
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Gordon,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
Everyone was very courteous in the…
Everyone was very courteous in the branch, nice friendly and helpful
December 23, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Lorna,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Hamilton Customer Services
Extremely poor
Extremely poor. Did not give me any feedback upon my battery problem and a nice girl admitted she started only 2 weeks ago and knew nothing. This should have been the engineer going over in detail what the problem is???
November 11, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Eamon,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Kirsty Johnston made our experience…
Kirsty Johnston made our experience great. Very pleasant and professional manner throughout. 5 stars to Kirsty.
December 9, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Kirsty will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
Stay away dealer sold me a car with a…
Stay away dealer sold me a car with a scratched screen told me it happened the night before and then asked me to claim on my insurance and they will pay the excess. Frauders
September 21, 2025
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Customer Services
B Service plus Brake Pad and Disk replacement
Booked my car in and received a “Curtesy Car” which I had for a day and a half. Work carried out with a minor issue dealt with promptly with minimum inconvenience. Stratstone Hamilton could not have been fairer with me.
November 11, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Jim,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Hamilton Customer Services
Be Cautious
I bought a car from this garage in June, and right from the start there were problems. When I received the vehicle, there was a nail in one of the tyres -thankfully, the garage arranged for a nearby workshop to carry out a puncture repair. However, that was just the beginning.
The car’s bodywork was in awful condition, with deep scratches and rust all over the vehicle. Shockingly, some of the marks had been covered with Tip-Ex to disguise the damage. The garage told me this “fallout” issue had been fixed, yet six months later, the rust is still very much visible.
Within a week or two of owning the car, it broke down completely. When the recovery company arrived, they were surprised it had even passed through any workshop - one tyre had a bulge, and another was in terrible condition.
I’ve since had a call from Mercedes-Benz in Hamilton, advising me that my tyres are dangerously unsafe and need urgent replacement before winter. This is despite the garage having put the car through an MOT just before I collected it, and insisting that the tyres were fine when I raised my concerns.
Overall, I’m shocked and deeply disappointed with the quality of the car, the misleading presentation, and the lack of proper safety checks. I would strongly advise anyone considering buying from this garage to be extremely cautious.
June 12, 2025
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thanks for sharing your feedback on your experience with Mercedes-Benz of Hamilton. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Mercedes-Benz of Hamilton Customer Services
Service & MOT carried out successfully…
Service & MOT carried out successfully staff really nice but not all instructions carried out a little disappointed
November 10, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello, Norman.
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Car Service
Every member of staff I encountered at Stratstone Hamilton were helpful, polite and friendly. I was informed when the service was complete and car ready to be collected. My car had been washed and the interior cleaned.
First class customer service.
November 5, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Graham,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Hamilton Customer Services
Great customer service car turned…
Great customer service car turned around in a day after breaking down couldn’t be more happy with everyone a spoke to
October 30, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Paul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Hamilton. If you have any further questions, please don't hesitate to reach out!
Calen your sales assistant was very good
October 8, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Mr Knox,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Calen.
Thanks again,
Customer Services
Told me lies
Took my car here for a service last month and was told I urgently needed x2 new tyres. They told me they could fit exactly the same tyres as on the car - which were still the factory fitted tyres. Fine. Got the car home and discovered they’d put run-flats on. This is not what was on the car, and are not recommended for my model. The service manager was dismissive, insisting they’d fitted the recommended tyres. He also told me it was fine to mix run-flats with standard tyres, but when I persisted he agreed to look into it. When he called me the next day (after I’d chased them up) he acknowledged the wrong tyres had been fitted and tried to blame it on a technician. He said they had recommended and charged me for the correct tyres, but the wrong set had been picked up by the fitter. In effect, I’d got the more expensive run-flats for the cost of the standard tyre - lucky me. Except, this was a blatant lie. The invoice showed I’d been charged for run-flats and the parts manager later confirmed they didn’t hold my tyres in stock, they need to be ordered. The correct tyres are now on the car, but I expect better from a Mercedes Benz main dealer - especially in terms of honesty and expertise. Will not be returning.
September 22, 2025
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello David,
We appreciate you bringing this to our attention.
We regret to learn about the incorrect tyre installation and the discrepancies you encountered.
We're addressing this internally to ensure our service aligns with the expertise expected from us.
Thank you for your feedback.
Customer Services
Hamilton branch great
Cannot fault the Hamilton.branch staff
Kept me informed of progress of vehicle
September 17, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Mrs Francis,
We're happy to hear that our Hamilton branch staff kept you informed about your vehicle's progress.
Thank you for your positive feedback!
Customer Services
first-class service, courteous staff and professional repairs.
A proper garage that offers a 2 year warranty on replacement parts.
September 12, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi,
We're happy to hear that you appreciate the 2-year warranty on our replacement parts.
Customer Services
Excellent service
Excellent service. Prompt, efficient and completed as specified. Good communication and pleasant welcome on arrival.
September 11, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Kenneth,
We're happy to hear that you received excellent, prompt, and efficient service, completed as specified, alongside good communication and a pleasant welcome.
Customer Services
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