Overall faultless service from Callen Duncan at Stratstone Mercedes Hamilton from start to finish. Well done! ⭐️⭐️⭐️⭐️⭐️ Very disappointed in Mercedes Finance who have yet to respond to emails with... See more
Company replied
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A huge thank you to Laura at Mercedes-Benz Hamilton. We only went in for a wee look and had absolutely no intention of being pressured into anything, but Laura was fantastic from the moment we a... See more
Company replied
Bought my car from Christopher and couldn't fault the service. Answered all my questions honestly and made the whole process easy from the start to driving away. Car was exactly as described and valet... See more
Company replied
Absolute appalling customer service Simon service manager very rude booked car in for recall for 1 hr slot at 9am. Now 4.45 still not had a call then recieve health check which stated needed a tyre... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Johnstone Road, ML3 7JP, Hamilton, United Kingdom
- 01698 201500
4.1
Great
451 reviews
Asks customers to review
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First class service nothing was a…car
First class service nothing was a problem to phone call to face to face
September 2, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Robert,
We appreciate your positive feedback and are so glad to hear that you were happy with the seamless service you received from our team.
Customer Services
First class all round
August 18, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi James,
We're glad you had a great experience; we appreciate your feedback!
Customer Services
Times being ahered to...loved the video of car check
Great experience..times g8ven were adhere to and video of car check was amaz8ng to see...
August 18, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Kim,
We're glad you enjoyed your experience and that our service met your expectations.
It's great to hear the video check was helpful.
Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Elizabeth,
We appreciate you taking the time to leave us this great feedback.
Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Wendy,
We're happy to hear that you were kept informed.
Customer Services
Staff helpful and courteous at all…
Staff helpful and courteous at all times. They keep you informed of procedures during repair / servicing
July 25, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Joseph,
We are happy to hear that our staff was helpful and courteous and kept you informed during the process.
Customer Services
Taylor was a great gelp
July 29, 2025
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi,
Thank you for your positive feedback; it means a lot to Taylor.
Customer Services
Great Service
Michael in servicing and the Team helped in anyway possible, great communication, time given, help and service. Thank you all!
July 19, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Nicola,
We're happy to hear about the great communication, help, and service you received from Michael.
We appreciate your positive feedback and time.
Customer Services
quick and hassle free
July 9, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi John,
We are happy to hear that your experience was quick and hassle-free.
Customer Services
I had to go there 3 times to fix the…
I had to go there 3 times to fix the issue with my 18 Months old EQC which kept in garage to fix the issue with Screen wash tube and was charged £90 to clean it and then another 3 trips to change the Screen Wash Jets to change it under warranty and they charged Mercedes Ben £150 to change the Jet as they were trying to blame me for putting something inside the tank which caused this but o just topped it up with Water
June 23, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Ramin,
We appreciate you bringing this to our attention.
We're sorry you had to visit us multiple times regarding the screen wash issue on your EQC.
We'll review your experience and the charges applied to ensure our service meets expectations.
Thanks for your feedback.
Customer Services
Taylor was brilliant
Taylor was brilliant. Very helpful with lots of info. Would recommend.
July 3, 2025
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Teresa,
We're happy to hear that you had a positive experience and found the information from Taylor helpful.
Customer Services
Very friendly service with no pressure…
Very friendly service with no pressure to buy. I felt the staff where helpful with great communication when the going though the buying process.
June 29, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Michael,
We appreciate you taking the time to leave us this great review.
We're happy to hear that you felt supported by our team during the buying process and that they were helpful.
Customer Services
Good arrangement ant prompt calls re…
Good arrangement ant prompt calls re the vehicle(s) stator
6 GRC
MR02KEN
June 16, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Gwen,
We appreciate you taking the time to share your positive experience with us.
We are happy to hear that you were pleased with our arrangements and prompt communication.
Customer Services
Colin made buying a car a wonderful experience
Colin made the experience of buying a car stressless and enjoyable. No questions or wishes were too much trouble.
May 31, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Anfrances,
We're happy to hear that your car-buying experience was stress-free and enjoyable, and that all your needs were met.
Thank you for your positive feedback!
Customer Services
The service of the staff
May 31, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Nikki,
We're happy to hear that you had a positive experience.
Customer Services
The service at Stratstone Mercedes-Benz…
The service at Stratstone Mercedes-Benz Hamilton is second to none, the staff are thorough, conscientious and always friendly
May 23, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Lyndsay,
Thank you for leaving us a 5-star review and for sharing your experience!
I am so pleased to hear that you have received excellent customer service throughout your dealings with us.
We look forward to seeing you again soon!
Customer Services
Great customer service
Great customer service, all the staff in the dealership are so friendly
May 23, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Russell,
We appreciate your kind words. We are so glad to hear that you had a positive experience with our team.
All the best,
Customer Services
Great service
Highly recommend Mercedes in Hamilton. Staff really friendly and made the process of buying our new car a breeze
May 20, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Allan,
We're happy to hear our Hamilton team made buying your new car easy and enjoyable!
Thanks for the recommendation.
Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Andrew,
We appreciate your feedback and are glad you had a positive experience.
Customer Services
Excellent service
Excellent service , the reception and service team were first class , my car was washed and looked fantastic
May 19, 2025
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi John,
We appreciate your kind words and are so glad to hear you had a positive experience with our team and service.
Customer Services
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