Stratstone - Mercedes-Benz of Leeds Reviews 

I think its only fair, having given a 5 star review of the sales experience, to follow up with a review of the service since, which was, for my experience, very poor. To be fair to the dealership, they have since contacted me with an offer to rectify, which i turned down as id booked in elsewhere.

I will never buy a new Mercedes after my experience at Leeds Mercedes , customer service was absolutely disgraceful.

Outstanding service received from Ryan at Mercedes will 100% be recommending him to future buyers.

Overall our experience was shocking. Having used a main dealer and spent £27,500 cash we expected significantly better.

1 - we made an appointment and travelling over an hour to view and test drive the car, on arrival we could see the windscreen had a chip. This wasn’t mentioned in the advert or at any other point.

2 - the sales advisor informed myself and my wife this car has had 4 x Mercedes Benz services. Excellent news we thought. We asked if he could print this service history and he confirmed he would do this. We were also told when we pick the car up (one week later) the car would have a full tank of petrol.

3 - A week later we picked the car up to find the petrol light on, and to find we still didn’t have any service history. He informed us he could email it instead, we reluctantly agreed. This email never arrived.

4 - we got home and we couldnt believe the service light came on! This was really confusing as our sales advisor told us it has just had a Mercedes b service, the major service.

5 - we phoned the dealer up to speak to a manager and he confirmed the car had only ever been serviced twice, not 4 times, and that it hadn’t been serviced for 10 months.

Effectively what this means is that we were repeatedly lied to.

I strongly urge everyone to avoid this organisation. I will also be reporting them to trading standards as this is clearly unethical and unlawful practice.

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In response to your first reply, you clearly don’t take customer feedback seriously as nothing has been done to rectify this awful treatment. I have now reported Mercedes Benz of Leeds to trading standards and have lodged a formal complaint with Stratstone and the FCA.

Over the past 40 years we have bought 9 new cars, and we always felt like a valued customer, until I visited Stratstone Mercedes. Everything started off well on our initial visit. We arranged to have a test drive a couple of days later, and arrived at the arranged time. 30 mins later we went on the test drive. After completing the test drive we told the salesperson we were interested in the GLA. At this stage we expected to be given a p/x quotation for our car, which all the previous dealers had done, not at Stratstone though. The following day we received a text with a link asking us to take pictures and send them so they could get a p/x quotation, the sales person said he was nearly at the value we were expecting. In the next 3 days we rang Stratstone for an update on 3 occasions and nobody answered the phone, eventually on the 4th occasion the phone was answered and we left a message for an update. Later that day the sales person rang with the p/x value which was peanuts, it was £1500 less than we were offered elsewhere, we thought he was joking. On day 6 we received a text message for an update, we rang the dealership and left a message. Today the salesperson rang and we told him that we would be not purchasing the car from Stratstone. The sales person did not seem really bothered.
The conclusion is :
Stratstone do not value customers
Would I recommend Stratstone…NO

I went to Mercedes-Benz of Leeds to schedule a gasket replacement. A couple of weeks ago they quoted £180 for fixing the oil leak, or so I thought.
The lady at the service counter said the £180 was only for checking where the leak was coming from (after she tidied her purse for a few minutes and finally saw me).

The gasket is about £30 for my Mercedes c250, and the labour required about 1 hr.
I'll have it done elsewhere.

my car was booked Friday 13th for service. guys at the Mercedes (Michael) where very helpfull and had loane available to take as needed to drive down to London for work, they actualy went out of thier way to get my car serviced and ready to collect. I had the loan car over the weekend as i had to go london for work i dropped the car off Monday morning, and the lovely lady who returned my vehicle was amazing as well sorry i never got your name i was ina rush to get back to work. wish all the staff happy christmas and new year.

Excellent customer service provided to me by Adeel Hussain over a difficult situation due to closure of Bradford branch. Supported by the workshop team, Adeel kept me aware of progress and in my opinion went the extra mile. For me, he is a credit to the Stratstone brand.

Graham Butterfield

fantastic service received, Michael Smith very professional and helpful, kept us updated through out the repair, and manage to get the vehicle back to us within the timeframe. highly recommended

Was a pleasure to have Michael talk me through my queries.very helpful and problem solved very quick, cheers Michael.

Ace service from Mike on reception. Got my car done nice and quick and kept me up to date. Will be back

Was in today for my 3rd service on my car.
Michael was brilliant, went to extra mile to arrange for new tyres fitted on the front through my lease company for the same day. Car was ready and waiting when I arrived.
Thank you

I had a few enquiries regarding my 70 reg A Class, the service I received from Michael was top notch! He guided me in the right direction and left me feeling reassured - thank you!

Great service and communication from start to finish from Dave and Adam, they made the whole experience a real pleasure. I would not hesitate in considering to purchase again from these guys in the future.
Tom

Michael from the servicing department was excellent to deal with. Thank you Michael.

Staff are always friendly and helpful. Proactive with helping solve issues. Really handy when they provide a hire car when the car is taken in for repairs. Thank you Antonia and Michael.

I recently bought a second hand car from Stratstone Mercedes-Benz of Leeds. We dealt with Dannielle who was amazingly helpful and even recorded a video for us to view before purchasing the vehicle. She could see that the video had been viewed by me many times !! When we travelled down to collect the car it was perfect ! A nice touch was the manager came over to speak to us and thank us for our business !! And I love the car ! Thank you Stratstone Mercedes-Benz of Leeds !!

Excellent service from the fabulous service team!

Great service

Fast service and it is great there is the option to wait. I had a poor experince at another mercedes garage and Leeds is much better.

Mia was very helpful.

Very poor service they crashed my car while on site and staff have very bad attitude. Avoid any dealers under pendragon (Lithia uk Ltd) at all cost.