Stratstone - MINI Chesterfield Reviews 

58
TrustScore 4.5 out of 5

4.5

Eastside Park, Eastside Road, S41 9BH Chesterfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thanks again to the guys at Stratstone Mini Chesterfield. Especially Jake, Hannah and Craig. 4th mini from these guys now and each time I receive the best service!!

Company replied

Rated 1 out of 5 stars

Still awaiting £250.00 holding deposit to be refunded to my account from 23:01.25. The customer service from this company is appalling. I’ve been given excuse after excuse as to why I have not yet rec... See more

Company replied

Rated 5 out of 5 stars

Collected my brand new electric Mini yesterday from Statstone at Chesterfield. A big thank you to Kieran for his expertise and excellent customer service. He made the process of ordering a new car sea... See more

Company replied

Rated 5 out of 5 stars

Just collected my brand new mini today and the whole process was made so easy and stress free thanks to Lewis looking after everything any queries or question were dealt with so promptly. I would hav... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Eastside Park, Eastside Road, S41 9BH, Chesterfield, United Kingdom

  • 01246 208733

4.5

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.5

All reviews

(58)

4,430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Experience

Came in on Wednesday evening to go through a few used cars with Jack. When looking around I couldn’t find the ideal car that I wanted but will continue to look on their website as I had a fantastic experience here at MINI Chesterfield.

May 21, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Emma,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, very helpful knowledgable staff.

May 19, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Hayley,

Thank you very much for leaving a review!

Have a nice day!
Customer Services

Rated 5 out of 5 stars

Mini Chesterfield

Went to Stratstone mini chesterfield for a test drive in a mini electric, absolutely unreal drive and the staff made me feel very welcome. Jack was very knowledgeable and discussed the different charging possibilities. Going to look at ordering one through my business.

May 19, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Michael,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Customer Services

Rated 5 out of 5 stars

Thankyou

Thankyou for all the team at Mini Chesterfield. Amazing experience from Kieran! I love the new Mini look!

May 7, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield


Hi Brad,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Customer Services

Rated 5 out of 5 stars

I love my new car

I love my new car, Thankyou mini chesterfield and Kieran for keeping me upto date and making my new car so special.

May 7, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi James,

Thank you for the positive review!

I will be sure to share it with the team here at Chesterfield.

Take care!
Customer Services

Rated 5 out of 5 stars

Fantastic service

Been into MINI again to discuss the potential purchase of a new hybrid Countryman for my wife after having a fantastic experience previously. As always sales staff were very helpful and informative.

May 7, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Dave,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Customer Services

Rated 5 out of 5 stars

Fantastic customer service received…

Fantastic customer service received from Hannah - will be recommending in the future.

March 30, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Rebecca,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Rated 5 out of 5 stars

A standard of service that was second to no one

I would like to congratulate Jack on his excellent customer service and professional attitude whilst informing and sourcing me a new Mini Countryman on the motability scheme. Nothing was too much trouble, from ensuring I was comfortable on the initial visit to making sure that the new vehicle was perfect for my daily requirements. Many thanks Mr E.

March 11, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Karl,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Chesterfield.

Have a nice day!
Customer Services

Rated 5 out of 5 stars

Bought a car recently from Jack he…

Bought a car recently from Jack he found me the best deal he was really helpful and had great customer service!

March 11, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Briony,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Rated 5 out of 5 stars

Absolutely brilliant !

A big thank you to Jack for helping us sort out a new mobility car. He was courteous and professional and thoroughly discussed all our options. We are now waiting in anticipation to collect it.

March 11, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hello,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

Rated 5 out of 5 stars

Hannah provided great customer service…

Hannah provided great customer service when talking to me about buying a new mini. She was so lovely and I'm sure is a great asset to her team! Thank you Hannah!

March 8, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Rosy,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Rated 5 out of 5 stars

Amazing service

I would like to thank mini chesterfield for keeping me up to date with the progress of my new car. I am so happy with my new car!

February 26, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Megan,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Rated 5 out of 5 stars

Great experience with Jack and Kieran!

Great experience with Jack and Kieran, had a test drive in a 3 door Cooper S and thoroughly enjoyed it. I will be back to order a brand new one in the coming weeks! Thank you both!

February 26, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Sam,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Customer Services

Rated 5 out of 5 stars

Great & Helpful Staff

All staff were helpful and attentive to my wife & I, explaining in great detail all of the options that are available to us. I was at ease knowing that I had such a choice of what I wanted to do & with the option of part exchanging my other vehicle was a bonus. Thanks to the team for being great. Good set off staff.

February 26, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Tom,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Rated 5 out of 5 stars

Great experience

Great experience. Went to see about a pre owned car and was happy with the service. Down to earth and gave me loads of options. Relaxed. Not what I’m used to

February 21, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Julie,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Customer Services

Rated 5 out of 5 stars

Went to view a Mini Cooper D at the…

Went to view a Mini Cooper D at the chesterfield branch, had a great experience and a nice test drive. I was viewing this vehicle and another one elsewhere, still undecided but I will definitely recommend mini chesterfield to my family and friends!

February 10, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield


Hi Mohammed,

Thank you for the great feedback and recommendation.

We really appreciate it!

Have a great weekend,
Customer Services

Rated 5 out of 5 stars

Very helpful

Really happy with the way I was treated when perusing my local Mini garage. The young lady was very helpful and showed me all of the boots and even got me a tape measure so I could check it fitted in my garage. I will hopefully be back

February 10, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Rodger,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Customer Services

Rated 5 out of 5 stars

Great dealership

Great dealership. Nothing is ever too much trouble. I’m now on my 2nd MINI, I’d never have another car! Love it.

February 10, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield


Hello Jessica,

We’re very grateful for your 5* review, thank you.

Have a lovely day,
Customer Services

Rated 5 out of 5 stars

Recently enquired in store on a used mini

Recently enquired in store on a used 3-Door Hatch. the staff were really friendly and helpful.

January 21, 2022
Unprompted review
Stratstone - MINI Chesterfield logo

Reply from Stratstone - MINI Chesterfield

Hi Hannah,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

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