Contacted this dealership on a mini Cooper S convertible they had for sale at £31,000. Lady sales executive. I spoke to told me that she would get back to me on the availability of the car and... See more
Company replied
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See what reviewers are saying
Although in the end the car was not for us we just want to say that it was a really good experience. Rebecca and Emily at Stratstone Derby provided excellent customer service. They were knowledgeabl... See more
Company replied
First class service from Chloe, Matt and Grace on the purchase of new Countryman from Stratstone Mini Derby. Chloe Douglas called me within minutes of sending enquiry via CarWow and we discussed a g... See more
Company replied
Our experience at Mini Derby has been absolutely brilliant. The cars are great quality with a fantastic spec. Chloe is amazing to deal with, giving us fantastic customer service and making the experie... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Sir Frank Whittle Road, DE21 4LT, Derby, United Kingdom
- 01332 413919
3.4
Average
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
This is our 3rd mini from here the…
This is our 3rd mini from here the staff are fantastic and can’t do enough for you
December 15, 2021
Reply from Stratstone - MINI Derby
Hi Mrs Smee,
We really appreciate this positive review!
Thanks so much!
Customer Services
Excellent customer services.
December 10, 2021
Reply from Stratstone - MINI Derby
Hi Lin,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Don’t purchase a vehicle from Stratstone's Derby
Purchased a used vehicle over the phone. It was delivered with a broken radio and rip in the wind deflector. I asked for the vehicle to be collected and they had it a week. Was delivered back with a service light on even though no service is due. Email the dealership and the Sales man said he was off that day but would email the service manger to find out what the issue was. Was expecting a call the next day but nothing.
December 9, 2021
Reply from Stratstone - MINI Derby
Hi Brian,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
great staff very friendly & efficient
December 7, 2021
Reply from Stratstone - MINI Derby
Hi Carolyn,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Reply from Stratstone - MINI Derby
Hello,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Excellent customer service from start…
Excellent customer service from start to finish
November 24, 2021
Reply from Stratstone - MINI Derby
Hi Alison,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Excellent service all round
Excellent service all round, look forward to going back again!
November 23, 2021
Reply from Stratstone - MINI Derby
Hi Pammy,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Great customer service and made our car…
Great customer service and made our car buying a breeze.
November 21, 2021
Reply from Stratstone - MINI Derby
Hi Georgi,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
MOT and Service
Left mini for service and MOT.
Contacted by text when complete and ready for collection.
All staff Covid compliant, courteous and helpful.
Overall very happy with experience.
November 20, 2021
Reply from Stratstone - MINI Derby
Hi Mr Ashley,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Back in April 2021 i was looking…
Back in April 2021 I was looking for a 306hp mini clubman jcw and with Derby being our closest dealership I gave them a call, the gentleman called Jason that I spoke to told us that he would get someone to call me back but no one ever did, so guess what,we went to stratstone Doncaster and because the salesman was very helpful we bought one from there, at that point my opinion of stratstone Derby wasn’t very high,until this week.We had a fairly rare 306 hp badge insert missing on a side panel/ indicator and I thought first of all give Derby a call because they are my closest dealership, I had the good fortune to speak to Lewis Overton in the parts department, first of all he understood what part was missing and even though he had to go down a couple of routes to find the part number ( because it’s not in the parts catalogue) he persevered and not only found the part number,within 3 days he had the part and got someone to fit it for me,brilliant more than happy,as the car didn’t look as good without the insert. Then secondly, as I was leaving,by chance I saw someone who’s name I think was Tim, youngish and I assume a mechanic,I asked him about apple CarPlay and he stood for 2 minutes and set my phone up for me, brilliant and happy again plus someone sweeping leaves up said hello as well as someone cleaning a car, the overall experience I had this afternoon was very good and has convinced me that come service time Derby will probably get my work,well done and Thankyou.
November 18, 2021
Unprompted review
Reply from Stratstone - MINI Derby
Hi Jane,
I am so pleased to hear that you have received excellent customer service throughout your dealings with us.
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Just brought my 6th mini from…
Just brought my 6th mini from stratstone, love the brand the cars and the dealership- staff are friendly and professional. Always a warm welcome and great service!
November 11, 2021
Reply from Stratstone - MINI Derby
Hi Lisa,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at MINI Derby.
Thanks again!
Customer Services
Grace Pritchard was superb at derby mini
Grace Pritchard at derby mini company was absolutely incredible, such a delight to interface with and made the entire process painless and stress free. From beginning to end, I got my new gorgeous mini in 3 days, clean and sparkly.
I cannot recommend or thank the branch, or grace enough for their assistance with getting a new super beautiful new mini.
Thank you so much for everything. I couldn’t be any happier.
November 11, 2021
Reply from Stratstone - MINI Derby
Hi Nicky,
Thanks so much for your great review!
I'm really pleased to hear that the team have given you a 5* customer experience and we really appreciate your recommendation.
Thank you again and we look forward to seeing you in the future,
Customer Services
Reply from Stratstone - MINI Derby
Hi Jay,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Poor communication at all stages once…
Poor communication at all stages once deposit was paid attempted to pressure sell extras and then somebody within the delivery process appears to have lied
Car delivered 4 hrs late with no calls from the dealership
November 10, 2021
Reply from Stratstone - MINI Derby
Hi Brendan,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Reply from Stratstone - MINI Derby
Hi Luke,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Great customer service
November 2, 2021
Reply from Stratstone - MINI Derby
Hi Daryl,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Reply from Stratstone - MINI Derby
Hi Ellen,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Could not fault the excellent customer…
Could not fault the excellent customer service.
October 29, 2021
Reply from Stratstone - MINI Derby
Hi Janet,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Awful customer service
Awful customer service. Terrible communication throughout the MOT process. Kept waiting far too long for callbacks and to collect my keys and car.
October 24, 2021
Reply from Stratstone - MINI Derby
Hi Susan,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
Please also accept my apologies for the lack of communication you have received from the dealership – I will ensure that this is addressed internally.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Great all-round experience purchasing a…
Great all-round experience purchasing a new car
October 24, 2021
Reply from Stratstone - MINI Derby
Hi Andrew,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
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