Stratstone - MINI Doncaster Reviews 167

TrustScore 5 out of 5

4.9

Wheatley Hall Rd, DN2 4PE Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I bought a Mini Countryman S for my wife's birthday and that took a lot of organising by the staff to keep it a secret until the final moment. I can't thank those involved for helping me through from... See more

Company replied

Rated 5 out of 5 stars

Although I didn’t purchase a car from mini Doncaster in the end, the service provided from Jake was second to none. He went above and beyond to try and source the right vehicle and deal for me. He kep... See more

Company replied

Rated 2 out of 5 stars

Firstly let me say Becky on service desk was amazing she is a credit to you but the mechanics let you down. So I brought my car last week for service and mot including washing my car which didn’t ha... See more

Company replied

Rated 5 out of 5 stars

We purchased a warranted used mini convertible from Stratstone mini at Doncaster and was helped throughout by Jake Gibson .He was fantastic and assisted us when we were trying to decide which Mini we... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Wheatley Hall Rd, DN2 4PE, Doncaster, United Kingdom

  • 01302 380500

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Just picked up my second new car from…

Just picked up my second new car from Stratstone Doncaster.
Jake took care of everything and it all went very smoothly.
He is a very friendly and professional guy.
Amazing Cooper S Hatchback in Melting Silver…beautiful colour.
Thank you once again for such a great deal.

March 29, 2024
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Barry,

Thank you so much for your kind words!

We are so happy to hear that Jake was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Customer Services

Rated 5 out of 5 stars

Collected my new Countryman last week…

Collected my new Countryman last week and loving it! My third mini after enjoying my 2 previous convertables, and the adverse weather since has been the best test on comfort and performance! A huge thanks to Jake, who has given us excellent professional, personal service from the start, going beyond expectations when…through no fault of his or the dealership…my order was cancelled near to the expected delivery date. He searched the country to provide me with a car with the same spec and available to me before even the original order was expected. ….a star! 🤩 The whole team at Stratstone Doncaster worked together to provide a most professional, comfortable service and experience you can trust. Thank you all, Sue and Tony

January 4, 2024
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hello Sue and Tony,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Jake.

We hope that you'll consider us again in the future.
Customer Services

Rated 5 out of 5 stars

Stratstone Mini Doncaster - Fantastic

Picked up my new Mini Cooper today. Mini Stratstone Doncaster have been amazing. An extra special handover for my 60th Birthday. These guys went the extra mile !!

A massive thank you to Courtney and Staci. The sale and handover was the best ever. I would highly recommend.

December 30, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi,

Thank you so much for your lovely review.

We love to hear when our team members go the extra mile!

I will ensure your feedback is passed onto Courtney and Staci so they know what a great job they are doing!

Thank you again and enjoy your new vehicle!
Customer Services

Rated 5 out of 5 stars

We purchased a warranted used mini…

We purchased a warranted used mini convertible from Stratstone mini at Doncaster and was helped throughout by Jake Gibson .He was fantastic and assisted us when we were trying to decide which Mini we wanted by test driving the vehicles on the day . I apologise for making him late for his deliveroo which I,m sure would have required time in the microwave prior to eating. well done Jake and thanks !
Albert & Lynne

October 22, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Albert,

Thank you so much for your kind words!

We are so happy to hear that Jake was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Customer Services

Rated 5 out of 5 stars

I travel many miles to get their excellent attention!

I have bought 3 Minis from Stratton over the last 10 years, despite living 'down south!' I come back every time because I can guarantee that I will feel valued as a customer and will always receive first class treatment. I cannot fault their attitude and service...nothing is too much trouble. Beth in particular has been an absolute star and I will miss her...but I am sure that whoever her replacement is will do an excellent job. I've just spoken to Staci today and she too has been brilliant!I honestly cannot praise them enough...thank you Stratstone MINI!

September 8, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Liz,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Beth and Staci.

We hope to be of service to you again!
Customer Services

Rated 3 out of 5 stars

Didn’t buy a car in the end

Didn’t buy a car in the end, the last week June, first week in July didn’t materialise and found a car somewhere else, very apologetic said out of their hands but sadly in sales over promising and under delivery isn’t a good look, a bit old fashioned sales, Courtney very pleasant tho, and an easy transaction…shame they couldn’t come through…

July 20, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Christopher,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Customer Services

Rated 5 out of 5 stars

Jake was really helpful with a friendly…

Jake was really helpful with a friendly approach. We didn't feel rushed or under pressure, but he took the time to explain about the vehicles, answer our questions and help us to find the right vehicle.

May 27, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hello Karen,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Rated 5 out of 5 stars

Really pleased with my recent…

Really pleased with my recent experience at this dealership. Jake really looked after me, and I’m truly grateful for all his advice. Also wanted to praise Laura and Staci as they also supported throughout my process!

Will definitely be back!

April 12, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Reece,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Customer Services

Rated 5 out of 5 stars

Amazing experience from the moment I…

Amazing experience from the moment I walked in, the showroom always feels so welcoming! Special thanks to Laura and Staci for helping me, I won’t go anywhere else in future!

June 5, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Jake,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Customer Services

Rated 5 out of 5 stars

I was looking to buy my first mini

I was looking to buy my first mini. I went in on a busy Sunday and the team were just amazing!! So down to earth and just really lovely people. The after sales service has been just amazing too. Staci has helped me to personalise my mini. Nothing is too much trouble. I absolutely love my mini more than any other car I’ve had. And I will definitely stick to Mini Doncaster for all my mini needs

February 14, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hello Shelley,

We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Doncaster.

We hope you'll consider us again in the future with your automotive needs!
Customer Services

Rated 5 out of 5 stars

Courtney Stratstone Mini

Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car, thank you

February 28, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Steve,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Rated 5 out of 5 stars

A fantastic car from a fantastic seller

We have just purchased a mini John Works. The service was excellent. Our sales person Courtney gave 100% and more. Friendly atmosphere, knowledgeable and nothing was too much trouble. The choice of cars is exceptional and prices are very reasonable. I recommend Doncaster Stratstone Mini to anyone who is searching for their next car.

January 18, 2023
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hello Angie,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Customer Services

Rated 5 out of 5 stars

Top class service

Although I didn’t purchase a car from mini Doncaster in the end, the service provided from Jake was second to none. He went above and beyond to try and source the right vehicle and deal for me. He kept me up to date throughout the process. I would go back there again next time as my first port of call without a doubt.

December 27, 2022
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hello Michelle,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Customer Services

Rated 5 out of 5 stars

Really good service

Jake was really helpful and made the buying process really easy and painless. Buying virtually is a great way to do it if you know what you want as it is much quicker and more focused.

December 18, 2022
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hello,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Customer Services

Rated 5 out of 5 stars

All the staff are really efficient

All the staff are really efficient and friendly. They are always helpful and welcoming.

December 11, 2022
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Barry,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Rated 5 out of 5 stars

I had a minor issue with the engine…

I had a minor issue with the engine cooling liquid, so I had to ask Stratstone for help. I was pleased that the car was sorted out straight away. Excellent service. Thank you.

November 29, 2022
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Eleonora,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Customer Services

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. Ashley was very professional, accommodating and helpful when I first test drove a mini and picked the car I would purchase. Beth was lovely when I chose and collected the car. Staci was great when I talked to her over the phone and very helpful with sorting out the service plan. Wonderful team. Would highly recommend purchasing a vehicle from Doncaster Mini

November 21, 2022
Unprompted review
Stratstone - MINI Doncaster logo

Reply from Stratstone - MINI Doncaster

Hi Mrs Carvell,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

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