We were looking to upgrade our existing Mini Countryman for a younger model. Searched everywhere for several months all to no avail. Came across Stratstones who had in stock exactly what we wanted.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited Harrogate Mini not quite knowing what we wanted, we were met by friendly staff who were more than happy to assist. We spoke with Alex who was patient, knowledgeable and just a really appro... See more
Company replied
Review of Stratstone Harrogate MINI Dealership - Good morning, how can we help you ? Me - I'd like to park my car safely in the car park for its MOT and then when I collect it, I'd like you... See more
Company replied
We arrived late on a Sunday afternoon asking to test drive a car, Andrew was very accommodating and made sure we were able have an hour test drive. The whole process of buying the car was smooth an... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Wetherby Rd, HG3 1DH, Harrogate, United Kingdom
- 01423 449990
4.3
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional all round service and…
Professional all round service and great customer experience
July 15, 2022
Reply from Stratstone - MINI Harrogate
Hi Trevor,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Reply from Stratstone - MINI Harrogate
Hello Keeley,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Very friendly and very helpful all…
Very friendly and very helpful all through the experience .
July 8, 2022
Reply from Stratstone - MINI Harrogate
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
As good as usual.
July 7, 2022
Reply from Stratstone - MINI Harrogate
Hi Martin,
We are delighted to see such a positive review.
Have a great day!
Customer Services
After 2 attempts at booking a MOT and…
After 2 attempts at booking a MOT and service, I had rang at 4.30pm perhaps not a good time Andy ? didnt ring back. Next day I tried again success spoke to Ryan car booked in. Service Team Ryan was helpful and everything you could expect from a garage I have been with along time.
June 22, 2022
Reply from Stratstone - MINI Harrogate
Hi Mrs Exon,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Smooth
Smooth, trouble free, p/ex of a used VW for a somewhat less used Mini. Cannot fault in anyway.
June 17, 2022
Reply from Stratstone - MINI Harrogate
Hi Stephen,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
A very smooth purchase
A very smooth purchase, from walking into the showroom to leaving with a new mini.
June 16, 2022
Reply from Stratstone - MINI Harrogate
Hi Graham,
Thank you for giving Harrogate such a great review!
It really means a lot to us.
Thanks again!
Customer Services
All the team were very friendly and…
All the team were very friendly and professional.
Particular thank you to Ryan.
He took the time to explain and give options for my car. He went above and beyond to help with the problem that occurred that day.
June 16, 2022
Reply from Stratstone - MINI Harrogate
Hi Ms Jacob,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
The whole package was excellent
The whole package was excellent. Well done and thank you.
June 15, 2022
Reply from Stratstone - MINI Harrogate
Hi Darren,
Thank you for the positive review!
I will be sure to share it with the team here at MINI Harrogate.
Take care!
Customer Services
Amazing customer service
Amazing customer service from Ryan in the service department. Everything was explained very clearly to me about the work that was needed on my car and he even delivered it to me as I was unwell at the time. He went above and beyond. Well done Stratstone and huge thank you to Ryan, you are a credit to the dealership!
June 8, 2022
Unprompted review
Reply from Stratstone - MINI Harrogate
Hello Claire,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Going the extra mile!
Really friendly and helpful staff - both on the sales and the service side - who have excellent knowledge and seem to thrive on going the extra mile! Outstanding service at every visit.
June 5, 2022
Reply from Stratstone - MINI Harrogate
Hi Daniel,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Jordan was very friendly and polite and…
Jordan was very friendly and polite and didn’t push me to buy features for the car that I didn’t need.
June 2, 2022
Reply from Stratstone - MINI Harrogate
Hi Rowena,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
straightforward informed salesman who…
straightforward informed salesman who was patient and well informed
June 1, 2022
Reply from Stratstone - MINI Harrogate
Hi Geoff,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Reply from Stratstone - MINI Harrogate
Hi Louise,
Thanks for the great rating!
We are always happy to help.
Customer Services
Exceptional customer service and…
Exceptional customer service and support thank you to all the staff at mini Harrogate
June 1, 2022
Reply from Stratstone - MINI Harrogate
Hi Laura,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Reply from Stratstone - MINI Harrogate
Hi,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Great buying experience, faultless!
Our salesperson Andy made our buying experience smooth & enjoyable. He was a pleasure to do business with, he really did go above & beyond, exceeding our expectations.
May 27, 2022
Reply from Stratstone - MINI Harrogate
Hi Rachel,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Excellent service
Excellent service, very helpful staff, great customer experience, I cant recommend them enough! Brilliant team! 10/10 Customer Service.
May 21, 2022
Reply from Stratstone - MINI Harrogate
Hi Sean,
Thank you for giving MINI branch Harrogate such a great review!
It really means a lot to us.
Thanks again!
Customer Services
10/10 for service
May 14, 2022
Reply from Stratstone - MINI Harrogate
Hi Greg,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Reply from Stratstone - MINI Harrogate
Hi Stephen,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.