We were looking to upgrade our existing Mini Countryman for a younger model. Searched everywhere for several months all to no avail. Came across Stratstones who had in stock exactly what we wanted.... See more
Company replied
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See what reviewers are saying
We visited Harrogate Mini not quite knowing what we wanted, we were met by friendly staff who were more than happy to assist. We spoke with Alex who was patient, knowledgeable and just a really appro... See more
Company replied
Review of Stratstone Harrogate MINI Dealership - Good morning, how can we help you ? Me - I'd like to park my car safely in the car park for its MOT and then when I collect it, I'd like you... See more
Company replied
We arrived late on a Sunday afternoon asking to test drive a car, Andrew was very accommodating and made sure we were able have an hour test drive. The whole process of buying the car was smooth an... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Wetherby Rd, HG3 1DH, Harrogate, United Kingdom
- 01423 449990
4.3
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Routine service check on Mini
Routine service check on Mini. Excellent service as ever - well looked after from start to end - thoroughly recommend
May 11, 2022
Reply from Stratstone - MINI Harrogate
Hi Mr Priestley,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Reply from Stratstone - MINI Harrogate
Hi,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Amazing sales team
Amazing customer service from when I walked in to when I picked up my gorgeous new MINI! Very friendly, no pressure approach that made me feel so comfortable! Big thanks to Claire and all the sales staff! Highly recommended!!
May 4, 2022
Unprompted review
Reply from Stratstone - MINI Harrogate
Hello Pauline,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Very good service from start to finish
Very good service from start to finish, thorough and efficient.
April 27, 2022
Reply from Stratstone - MINI Harrogate
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Very happy to help and friendly.
April 23, 2022
Reply from Stratstone - MINI Harrogate
Hello Jason,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Very good experience
Very helpful and kind staff, was able to get the mini I wanted very quickly and the whole process was explained well- overall very good experience.
April 19, 2022
Reply from Stratstone - MINI Harrogate
Hi Lix,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Reply from Stratstone - MINI Harrogate
Hi Stefanie,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Excellent service as always
Excellent service as always - efficient, friendly, personal!
April 6, 2022
Reply from Stratstone - MINI Harrogate
Hi Sunita,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
A Great Service from Stratstone Mini, Harrogate.
We first contacted Andy at Strastone late last week to enquire about exchanging our Mini before the end of the lease agreement. From then on everything went really smoothly. Andy sourced a vehicle from another dealership that met our requirements perfectly within 2 days of the enquiry. We agreed the terms of swapping the lease across to new vehicle and arranged an appointment to test drive and, assuming we liked the car, complete the formalities. We pointed out that for business reasons we had a limited time available at the appointment. Andy dealt with everything superbly. He had prepared a lot of the necessary documents ahead of time and it was a really smooth process thereafter. Andy was excellentto deal with, very personable and professional. This is the fifth Mini we have purchased from Stratstone and we will definitely be back again. We can recommend this dealership and their staff to any prospective purchaser - they are brilliant.
April 1, 2022
Unprompted review
Reply from Stratstone - MINI Harrogate
Hi Phil,
Thank you for reviewing your experience at our MINI branch in Harrogate.
It sounds like Andy has done a fantastic job helping you. I'll be sure to pass your kind review on to him, he'll appreciate this a lot.
Thanks again!
Customer Services
Reply from Stratstone - MINI Harrogate
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Wonderful experience
Andy, Retail Sales Specialist, was very nice and helpful. Professional advices and services are provided.
March 23, 2022
Reply from Stratstone - MINI Harrogate
Hi Carmen,
At MINI in Harrogate we sincerely value your review.
Thanks for such a positive rating!
Take care,
Customer Services
Reply from Stratstone - MINI Harrogate
Hello,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
1st Class
Friendly, knowledgeable staff throughout the dealership really enhances the Mini experience
March 19, 2022
Reply from Stratstone - MINI Harrogate
Hi John,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Having dealt with Harrogate mini I can…
Having dealt with Harrogate mini I can say what a positive experience it was. All staff I encountered were very competent and professional. A very well organised and run team. They are a credit to Stratstone and I have recommended them to many friends and family
March 15, 2022
Reply from Stratstone - MINI Harrogate
Hi Neil,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Excellent Service & customer attention…
Excellent Service & customer attention as usual
PS Maybe too many Customer Feedbacks & Sueveys ( This Survey was sent to me before I'd collected my car!! )
March 11, 2022
Reply from Stratstone - MINI Harrogate
Hi Andrew,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Harrogate.
Have a nice day!
Customer Services
Fantastic service
Fantastic service. Explained everything fully about the car and the finance. Polite and friendly and not too pushy
March 11, 2022
Reply from Stratstone - MINI Harrogate
Hi Liz,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Excellent
Given a service timeslot and everything went as planned. Text sent to advise car was ready for, early, collection. Customer service was excellent.
March 10, 2022
Reply from Stratstone - MINI Harrogate
Hi,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Very helpful and quick
March 9, 2022
Reply from Stratstone - MINI Harrogate
Hi Richard,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Servicing at Stratstone Mini, Harrogate
Helpful, efficient and very friendly staff. Highly recommended.
March 4, 2022
Reply from Stratstone - MINI Harrogate
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Great staff and service
This is my first Mini, we dealt with Ed who was brilliant, he was always happy to help. I would definitely recommend using these as all the staff were really nice and helpful.
March 3, 2022
Reply from Stratstone - MINI Harrogate
Hi Sarah,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
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