Just bought a young, approved mini from stratsone silverlink, as well as traded in our 10 year old diesel mini and 4 year old electric mini. Paul Southern was great, very personable and honest. The pr... See more
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Bought my first car through this garage recently, and had a good experience with the team there. Guy called Olly was great when it came to finding the right car to fit my travelling needs and answer... See more
Company replied
Visited showroom enjoyed test drive and received offer to buy car under part exchange Advised salesman offer was slightly low but may be accepted subject to satisfactory insurance quote to be che... See more
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We have just purchased a new mini from this dealership. From the moment we entered to leaving the staff were engaging and clearly wanted to sell us a new car. Olly needs a special mention. He is an as... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
The Silverlink, NE28 9ND, Wallsend, United Kingdom
- 0191 234 7608
4.8
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Paul Martin
February 6, 2022
Reply from Stratstone - MINI Tyneside
Hi Jackie,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Good service all round.
Car picked up 10.00am, serviced and MOT done…using the pre pay plan that I paid for when I bought the Mini.
Returned before 5.00pm.
No extra costs.
No valet but it was fairly clean anyway.
All good really.
February 3, 2022
Reply from Stratstone - MINI Tyneside
Hi,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Excellent Service
Have been dealing with Stratstone Mini for years great service and just love the Mini’s always see Gary Stewart who is excellent at meeting our needs when changing our car or for any queries.
February 2, 2022
Reply from Stratstone - MINI Tyneside
Hi Lucinda,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
I travel 25 miles to use this garage
I travel 25 miles to use this garage, old style customer service, have had 2 cars from here to date, have given good prices on my trade ins and purchases. Continued great service brings me back. Highly recommend Gary the salesman who goes above and beyond !!
February 1, 2022
Reply from Stratstone - MINI Tyneside
Hi Leanne,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Paul Southern gave us a great customer…
Paul Southern gave us a great customer experience. Everything was arranged seamlessly and the vehicle purchase was hassle free and on time. Overall a very pleasant experience.
January 30, 2022
Reply from Stratstone - MINI Tyneside
Hello Mr Heron,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Adam,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Nigel,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
A Brilliant service and experience
A Brilliant service and experience
From start to finish
Thank you so much
January 26, 2022
Reply from Stratstone - MINI Tyneside
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Car in for service and 1st MOT
Car in for service and 1st MOT. All went well & staff kept me updated with progress. Collected clean car afterwards. Staff very attentive. Thanks
January 24, 2022
Reply from Stratstone - MINI Tyneside
Hi,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
The service we received was second to…
The service we received was second to none . Friendly, helpful,knowledgeable staff made our purchase simple .
Would recommend stratstone in a heart beat
January 23, 2022
Reply from Stratstone - MINI Tyneside
Hi Greg,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi,
Thanks for the fabulous review!
Kindest regards,
Customer Services
A very professional outfit
We’ve bought from Stratstone four times and they’ve gone the extra mile each time.
January 22, 2022
Reply from Stratstone - MINI Tyneside
Hi Shaun,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Purchase of Approved Used Mini
Really happy with all aspects of the purchase of our Mini. Sales adviser was knowledgeable and friendly and the purchase was smooth and problem free. We noticed a small dent in bonnet of car when we got it home (which had been unnoticeable on forecourt due to being wet) and it was taken care of quickly and without fuss. Would recommend.
January 21, 2022
Reply from Stratstone - MINI Tyneside
Hi Joanne,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
5* service
We really can’t recommend Stratstone enough. Amazing service, friendly and helpful team and Gary Stewart is a tremendous at what he does. Thanks again!!
January 20, 2022
Reply from Stratstone - MINI Tyneside
Hi Mr Hotchkiss,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Great service (with a smile)
Great service (with a smile). A nice friendly team working at Stratstone Mini. The car was awesome too as was trhe drive back to Bristol. Thoroughly recommend the dealership. Ryan Power (trainee sales) was enthusiastic, professional and kept me well informed about what was happening!
January 19, 2022
Reply from Stratstone - MINI Tyneside
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
My vehicle was booked in for a service
My vehicle was booked in for a service. From the moment I walked in the girls in reception were friendly and welcoming. They explained what would happen and gave a time my car would be ready for collection. The courtesy car I was given was an automatic which I was unsure about. However they took the time to show me the vehicle and put my mind at rest. Updated through the day with progress with regards to the service. Excellent service. Would totally recommend.
January 18, 2022
Reply from Stratstone - MINI Tyneside
Hello Bernadette,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Excellent Service
A good experience by a very helpful and competent salesman, who was professional at all times. We have visited Stratstone many times and always had excellent service from the same salesman, Gary Stewart.
January 17, 2022
Reply from Stratstone - MINI Tyneside
Hello Dorothy,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Brilliant service from start to finish
Brilliant service from start to finish! I’d definitely be back if I was ever to buy another car!
January 15, 2022
Reply from Stratstone - MINI Tyneside
Hi Eliesha,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Graham,
Thank you for the review!
Your positive rating means a lot to us here at the MINI branch in Tyneside.
Customer Services
Fantastic service from Gary Stewart
Fantastic service from Gary Stewart. He took the time to go through every aspect of the vehicle sale and paperwork, He was a pleasure to deal with.
January 14, 2022
Reply from Stratstone - MINI Tyneside
Hi Anthony,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
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