Just bought a young, approved mini from stratsone silverlink, as well as traded in our 10 year old diesel mini and 4 year old electric mini. Paul Southern was great, very personable and honest. The pr... See more
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Bought my first car through this garage recently, and had a good experience with the team there. Guy called Olly was great when it came to finding the right car to fit my travelling needs and answer... See more
Company replied
Visited showroom enjoyed test drive and received offer to buy car under part exchange Advised salesman offer was slightly low but may be accepted subject to satisfactory insurance quote to be che... See more
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We have just purchased a new mini from this dealership. From the moment we entered to leaving the staff were engaging and clearly wanted to sell us a new car. Olly needs a special mention. He is an as... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
The Silverlink, NE28 9ND, Wallsend, United Kingdom
- 0191 234 7608
4.8
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
January 13, 2022
Reply from Stratstone - MINI Tyneside
Hi Pete,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Ian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
We always get a great service from Gary…
We always get a great service from Gary in sales and Honour in the service centre where you get great advice from there knowledge.
January 1, 2022
Reply from Stratstone - MINI Tyneside
Hi Vicky,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Very professional service
Very professional service. Kept informed weekly of car's progress. Salesman Gary courteous and helpful.
January 1, 2022
Reply from Stratstone - MINI Tyneside
Hi,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Best guy for the job
Gary is an outstanding sales man and really pushed on my behalf for the best deal he could with the new car and my part ex.
He came through on everything he said he would do, and although the wait time was 90 days for the car (not his fault) he let me know what was going on each week.
I've bought many cars in my time but this was the most smoothest and well explained purchase I have had.
I Will be using Gary again!! 5 stars
Mr A watson mini cooper electric
December 25, 2021
Reply from Stratstone - MINI Tyneside
Hi Andrew,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Another fantastic Stratstone Mini !!!
This is our second Mini, and I'm sure there will be more !!! Gary Stewart is the most professional, friendly and engaging car salesperson I know. Obviously highly knowledgeable, he was always available and most helpful throughout the purchase. Gary is an absolute credit to both the Stratstone and BMW Mini brands. Thank you Mini, thank you Gary !!!
December 25, 2021
Reply from Stratstone - MINI Tyneside
Hello Garry,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Very happy
Very happy! They made buying my car so easy and did everything they could. Such kind people!
December 24, 2021
Reply from Stratstone - MINI Tyneside
Hi Stephanie,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Kept up to date by salesman every week.
As ALL car manufacturers are currently struggling to get hold of enough micro chips to produce their orders Mini was no different. Gary our salesman kept in contact every week and when the car arrived had it turned around ready to go within 4 hour of it arriving.
December 23, 2021
Reply from Stratstone - MINI Tyneside
Hi,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Paul Southern on behalf of BMW Mini…
Paul Southern on behalf of BMW Mini couldn’t have been more helpful & we would recommend anyone to seek advice from him.
The whole experience dealing with BMW Mini was highly professional.
December 21, 2021
Reply from Stratstone - MINI Tyneside
Hello Mrs Graham,
Thank you very much for taking the time to leave us this review!
Our aim is to deliver a positive customer service.
Have a great day!
Customer Services
I wouldn’t go anywhere else
I wouldn’t go anywhere else. The mini team are really friendly and Gary always goes the extra mile to make sure his customers are happy. Great service as always!
December 19, 2021
Reply from Stratstone - MINI Tyneside
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at Tyneside.
Have a lovely day!
Customer Services
Just book a test drive with a Mini…
Just book a test drive with a Mini Electric you won’t regret it, just take your credit card.
Great service from Mini Stratstone.
December 18, 2021
Reply from Stratstone - MINI Tyneside
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Garry was brilliant really efficient…mrs Hedley
Garry was brilliant really efficient excellent service would recommend
December 18, 2021
Reply from Stratstone - MINI Tyneside
Hi Susan,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Love my NEW Mini Exclusive
I went to stratstone with the intention of looking at used Minis. I came away a happy owner of a brand new one. Gary Stewart was absolutely great from start to finish. Listened to my needs and budget, finding me the best new car ever. I highly recommend the Mini Exclusive, Stratstone silverlink and Gary Stewart the sales advisor.
December 15, 2021
Reply from Stratstone - MINI Tyneside
Hi Clare,
Thank you so much for reviewing your recent experience with the MINI branch in Tyneside.
It’s great to hear you’ve had a positive experience.
Take care,
Customer Services
Great Customer Service
Great customer service. I had a virtual appt with Sydney, who was lovely, very professional and knowledgeable. When I collected the car from the showroom, Sydney did not disappoint.
December 11, 2021
Reply from Stratstone - MINI Tyneside
Hi Sarah,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Excellent service provided by Paul…
Excellent service provided by Paul throughout the buying process. Paul’s friendly, relaxed but business-like manner gives you the confidence and time to come to the right decision for you. And the car is really nice too!
December 11, 2021
Unprompted review
Reply from Stratstone - MINI Tyneside
Hello Mr Stewart,
Thank you so much for reviewing your recent experience with the MINI branch in Tyneside.
It’s great to hear you’ve had a positive experience.
Take care,
Customer Services
Best salesman ever!!
It is an absolute pleasure dealing with Gary Stewart he helps us so much and we totally trust him. I definitely wouldn’t go anywhere else.
December 1, 2021
Reply from Stratstone - MINI Tyneside
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Stratstone Tyneside BMW/ MINI
Been using Stratstone Tyneside for over 25 years, first with BMW then the last 13 years with Mini, excellent service, Gary Stewart in sales always gives me and my family an excellent deal and great after sales service too.
December 1, 2021
Reply from Stratstone - MINI Tyneside
Hi David,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at the MINI branch in Tyneside.
Thanks again!
Customer Services
Our 4th Mini purchased from Stratstone…
Our 4th Mini purchased from Stratstone Mini Silverlink... This time a new Mini Electric. We would highly recommend Gary for his Professionalism, outstanding attention to detail and customer care... Ensuring we were kept informed throughout the purchase and delivery process. Very happy customer.
November 30, 2021
Reply from Stratstone - MINI Tyneside
Hi Diane,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Excellent customer service
Excellent service for the fourth time from Gary Stewart, Stratstone mini, Silverlink. He goes above and beyond for his customers, couldn’t be more helpful and delivers a professional service at all times.
November 25, 2021
Reply from Stratstone - MINI Tyneside
Hi Sanchia,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Very helpful staff
Very helpful staff, nothing hurried, emails answered promptly and everything explained which made the whole experience much easier.
November 25, 2021
Reply from Stratstone - MINI Tyneside
Hi Amanda,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
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