Stratstone - MINI TynesideReviews 

Good service, making best of the current, difficult Covid circumstances.

My vehicle was recovered by BMW assist. I had hit a pothole and damaged the two near side wheels and tyres which subsequently needed replacement.
The vehicle was taken to Stratstone Tyneside. Sam kept me updated with the progress of the repair. Jason undertook the work.

Both were good communicators, efficient employees and a credit to the company

The staff are exceptional beyond a doubt. Nothing is beyond them, except don’t expect a coffee…. Due to Covid-19 l have to point out.

Just collected our new Mini from Stratstone at Silverlink, Wallsend. Excellent service and the Salesperson, Gary Stewart, went the extra mile to make sure that everything went smoothly right from the initial order with a weekly update, to delivery and phoning the following day to make sure everything was okay. The new Mini not only looks awesome it’s also an absolute dream to drive.

Great service from first reception to receiving the car back , nicely washed and valeted

Excellent customer service from Samuel he was friendly, knowledgeable and professional. I was given regular updates on my car and I was delighted with the efficient service at Stratstone Mini, thank you Samuel.

Thanks to Sydney Pike and Paul Southern they made buying my new Mini a pleasure to buy , Sydney Pike went out of her way to get me what I wanted. I would recommend this dealership and would deal with them again .

The customer service I received from Sam regarding my query was first class.

Excellent service throughout the purchase of my car

First class service by all involved highly recommended ..

Double charged due to a technical issue on their end but I’m having to prove it happened despite it being witnessed by 2 staff members. They won’t refund the £710 extra they have taken until I can get a statement from my bank. Surely it shows on their accounting system? But no, they can’t check, I have to prove their mistake.
Also was promised damage to paint work at last service with pressure washer would be made good. However when I raised this I was made to feel like I was making it up as there was “nothing on file”. Again the onus was on me to “prove” it. A thoroughly unpleasant experience.

Courteous and informative representative, service completed in a timely manner, and car presented sparkling clean

The service you provided was very good, could not fault anything, the hole experience from start to finish first class.

Superb service, Gary always goes beyond expectations. Purchased numerous cars from him now so have my freinds and family.
Excellent all round.

I’ve been dealing with Gary since 2014 & can’t fault him, always goes above and beyond. I wouldn’t go anywhere else now :)

Gary Stewart, once again, gave fantastic customer service throughout the buying process of what is now my 4th car from Stratstone Tyneside MINI. The service from Gary was above and beyond any other dealership I have interacted with. He was attentive, giving us regular updates while our car was in production and promptly answering any questions I had. This level of service is what has kept me returning to this dealership over the years.

Great Service and deal with Gary fir my new Mini. My wife and I are very happy

The service was great and salesman went over the top with service,only let down was with new paper work and having to sort just before picking up car

SUPERB SERVICE
FROM THE FIRST CONTACT EVERY ONE I SPOKE WITH WERE VERY PLEASANT AND HELPFUL I PARTICULAR MR PAUL MARTIN SALES AGENT WAS EXELLENT GUIDING ME THROUGH THE SALES OPTIONS AND UPON PURCHASING THE VEHICLE KEPT ME FULLY INFORMED
ALL IN ALL A VERY PLEASANT EXPERIANCE