Stratstone - Porsche Centre Colchester Reviews 

178
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TrustScore 4.5 out of 5

4.6

Auto Way, Ipswich Road, CO49HA Colchester, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from start to finish at the Colchester Porsche car dealers. Our salesman, James Waller was professional at all times. He went out of his way to ensure that we received the best exper... See more

Rated 5 out of 5 stars

Excellent service from start to finish at the Colchester Porsche car dealers. The staff are friendly and professional at all times. The staff go out of their way to ensure that you receive the best ex... See more

Rated 3 out of 5 stars

MoT for my car, first visit following purchase of 4 year old Porsche with Porsche dealer warranty (not purchased here). Had been noticing a "rattling" sound from engine, asked if someone would just l... See more

Rated 5 out of 5 stars

Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Car Inspection Station
  4. Car Manufacturer
  5. Car Repair and Maintenance
  6. Oil Change Service
  7. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Auto Way, Ipswich Road, CO49HA, Colchester, United Kingdom

  • 01206 598 209

4.6

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.6

All reviews

(178)

4,560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Efficient service from collection through to the service and then the prompt return of my car.
Well definitely be using Porsche Colchester again.

April 14, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi,

It's wonderful to know that you were happy with our service from start to finish.

We look forward to welcoming you back in the future.
Customer Services

Rated 5 out of 5 stars

New Car & Collection

Arriving at my Porsche centre is a great feeling, beautiful cars are always on show, I’m made to feel very welcome by the staff on reception, I’m always greeted with a smile and a coffee.
Both Tristian & Ian are always on hand and ready to assist me, nothing was ever a problem, I could not have wished for a better people.
I found the sales process very easy indeed, the paperwork was a simple process and handled very professionally.
The 'German' themed handover was amazing, seeing my new car properly for the first time with close friends & family, music, lights and of course bratwursts, I will never forget, all I can say is ‘dreams do come true’ thank you..
Tristian, Ian, Richard and the team at Porsche Centre Colchester - I simply cannot thank you enough for your warm hospitality, guidance, patience & faith in helping me design my amazing 992 GT3RS. From The Sonderwunsch dept in Germany to the design room in Colchester the complete experience has been fantastic. Thank you for making my dream come true!

March 28, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Lea,

It sounds like you had a truly remarkable journey from the initial welcome to the unforgettable handover. We are delighted that our team, including Tristan, Ian, and Richard, were able to provide you with the exceptional service and support you deserve.

We are particularly pleased to hear about the special handover experience, which truly brought your dream to life. It's wonderful to know that the team's dedication and attention to detail made such a lasting impression on you. We strive to create memorable moments for our customers and are proud to have played a part in making your dream a reality.

Customer Services

Rated 4 out of 5 stars

Very friendly service

Very friendly service, estimate was spot on (no nasty surprises)

March 28, 2025
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Reply from Stratstone - Porsche Centre Colchester

Hi Mr & Mrs Howson,

Thank you for your positive feedback!

We're glad you found our service friendly and our estimate accurate.
Customer Services

Rated 5 out of 5 stars

Great & honest service all round at…

Great & honest service all round at Colchester Porsche .

I've been an owner for many years and can't fault my recent experience.

Keep up the solid work OPC Colchester

March 29, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi David,

We are thrilled to hear that you had a positive experience and appreciate your continued loyalty.

We strive to provide the best possible service to all our customers and are glad to hear that we met your expectations.

Customer Services

Rated 5 out of 5 stars

Good experience having the car…

Good experience having the car serviced. Thank you.

March 25, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Sharif,

Thank you for your kind words.

We are glad to hear you had a positive experience.
Customer Services

Rated 5 out of 5 stars

Good People

Great service.

March 25, 2025
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Reply from Stratstone - Porsche Centre Colchester

Hi,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Rated 5 out of 5 stars

Enthusiastic salesman

The salesman, Joe, is really enthusiastic and helpful and shares my passion for the Porsche brand and it's the people that make a company good to deal with.

March 13, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Ian

It's wonderful to hear that you had a positive experience and that you felt heard and understood.

We strive to provide excellent customer service and we're glad you enjoyed your interaction with Joe.

Customer Services

Rated 5 out of 5 stars

Excellent service

Very efficient from start to finish

March 10, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Paul,

We appreciate your kind words and are glad to hear that you had a positive experience.
Customer Services

Rated 5 out of 5 stars

Excellent workmanship and good…

Excellent workmanship and good communication.

March 8, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Samuel,

We appreciate your positive feedback and are glad you were satisfied with our service.
Customer Services

Rated 4 out of 5 stars

Professional service as always

Professional service as always. Issues explained and fixed satisfactorily within mutually agreed timeframe.

March 4, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Stephen,

We are pleased to hear that you were satisfied with the service you received.

We appreciate your business and will continue to strive for excellence in all that we do.

Customer Services

Rated 5 out of 5 stars

Great experience - again.

Looked after very well by Mikayla with my recent booking at Porsche Colchester, but the whole team there are always extremely professional, efficient and friendly. Pleasure to do business with them.

March 4, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi John,

Thank you for your kind review.

We are delighted to hear that you had a positive experience and that Mikayla provided excellent service.

We appreciate your business and value your feedback.
Customer Services

Rated 5 out of 5 stars

Recently moved across from another OPC…

Recently moved across from another OPC and the service has been exceptional.

February 21, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Cameron,

Thank you for your kind words.

We're so glad to hear you've had a positive experience since joining us.
Customer Services

Rated 5 out of 5 stars

Great service

Very professional and friendly service from all members of staff.

February 10, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Denise,

Thank you for your kind words.

We're so glad to hear you had a positive experience.
Customer Services

Rated 5 out of 5 stars

Heather and the team make the whole…

Heather and the team make the whole experience a pleasure from start to finish.
Highly recommend

February 6, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Jason,

We're so glad to hear you had a positive experience!

We appreciate your kind words about Heather and the team.
Customer Services

Rated 5 out of 5 stars

I got an appointment quickly and…

I got an appointment quickly and everything was done to a very high standard. I am so happy

January 30, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Linda,

We're delighted to hear you had a positive experience.

We strive to provide excellent service and appreciate your kind words.

Customer Services

Rated 1 out of 5 stars

Can’t be bothered as nothing gets done

Can’t be bothered as nothing gets done. Something is changing at Colchester porsche

January 31, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Gary,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@stratstone.com

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Extremely pleased with all aspects of…

Extremely pleased with all aspects of my service visit. Porsche Colchester were polite, attentive and delivered a great value experience. Will definitely come back and recommend them.

January 22, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hi Sean,

Thank you for your kind review.

We are delighted to hear that you were pleased with the service you received.

We appreciate your feedback.

Customer Services

Rated 1 out of 5 stars

Not Value for Money

I'm aware that your service arrangement includes the collection and return my car from my house with a courtesy car, but this must be booked in advance and unfortunately this was impossible due to lack of availability. I agreed to drop the car in the workshop on the 17th of Jan and collect it on the same day. I opted for a collection on Saturday morning to avoid Friday evening rush hour traffic. However, I dropped the car on Wednesday 15th of Jan with confirmation that the car will be washed and booked for a collection at 09:30 on Saturday 18th of Jan. To my surprise I received a call late on Friday afternoon that the service was completed but no time to wash the car and it can't be collected at 09:30 due to another booking. I suggested that I could be there to collect it at 08:30, but then I was told every effort would be made to wash the car. I was there at the agreed time and the car wasn't washed, what a great disappointment. Firstly, I paid full price for the service that was supposed to include collection and return the car to my house, but this wasn't the case, and the least service "washing the car" wasn't provided either. Extremely disappointed and dissatisfied, sadly there is no alternative Porsche around the area except London.

January 18, 2025
Stratstone - Porsche Centre Colchester logo

Reply from Stratstone - Porsche Centre Colchester

Hello,

We understand your frustration with the inconvenience caused by the car wash delay and the lack of availability for the collection and return service.

We sincerely apologise for the disappointment this has caused.

We strive to provide a seamless and convenient service experience for all our customers, and we are committed to addressing your concerns and improving our processes.

Customer Services

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