Stratstone - Porsche Centre Wilmslow Reviews 

204
TrustScore 4.5 out of 5

4.7

Stratstone House, Deanway Business Park, SK9 3HW Wilmslow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly garage. Veejay was amazing very honest and explained everything we needed to know about buying a Porsche. It was a quick turnaround and nothing was too much trouble for him. I would high... See more

Company replied

Rated 5 out of 5 stars

I recently had my Porsche serviced at Porsche Centre Wilmslow and received outstanding service from start to finish. The service department was professional, communicative, and attentive throughou... See more

Company replied

Rated 5 out of 5 stars

Just had another amazing experience with Porsche Wilmslow. Chloe in the service department always goes above and beyond and always makes everything so easy and stress free. I am so glad i have found s... See more

Company replied

Rated 1 out of 5 stars

Not for the first time, the garage initially sought to avoid honouring warranty items by passing the cost onto me. Reliability has been extremely poor with consistent attempts to avoid taking on the... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Stratstone House, Deanway Business Park, SK9 3HW, Wilmslow, United Kingdom

  • 01625 445545

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

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1-star

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4.7

All reviews

(204)

4,359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alloy colour

I’ve recently purchased a Porsche Taycan and wasn’t sure about the colour of my wheels being two colours. I’ve taken it back to have the wheels sprayed one colour and Ryan sorted it for us, without any trouble and quickly.
A great salesman 😊

April 19, 2024
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Tracy,

Thank you for rating our dealership with five-stars.

It's great to hear of your experience with Ryan at Porsche Centre Wilmslow.

Thank you for sharing this with us!

We hope you enjoy driving your new Porsche Taycan.

Best Regards,
Customer Services

Rated 1 out of 5 stars

My car was damaged by the dealership

My car was damaged whilst in the Wilmslow dealership, the dealership don't deny this fact. I was told that the warranty work it originally went in for was completed and the car was handed back. I then found out that the warranty work was never even undertaken, this was confirmed by the dealership. I asked Porsche UK to allow the damage repair work to my car to be undertaken by another dealership and have Porsche Wilmslow meet the costs (£282.98) and Wilmslow politely refused. I am very disappointed with Porsche from an ethical / quality and honesty perspective, the idea of owning a Porsche holds little satisfaction to me after these experiences.

March 18, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Tony,

We are sorry to hear that this has been your experience at Porsche Centre Wilmslow.

After liaising with management team, it’s our understanding that they did offer to repair the damage as a goodwill gesture at their Centre free of charge to yourself.

The management team will be in contact with you to discuss this further.

Customer Services

Rated 5 out of 5 stars

Top class service as ever!

Exemplary service from Chloe & Alan as ever, really pleasant experience dealing with Porsche Wilmslow service department.

February 20, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Carl,

Thank you for your positive review.

Chloe and Alan and the rest of the team are always happy to help!

Have a great day!
Customer Services

Rated 2 out of 5 stars

Poor and Expensive Servicing

Inadequate communications from the service department.
Poor explanations of health check findings.
Promised 3 days’ turn around, ended up being in the dealership 13 days’.
£240 a hour labour costs!

March 12, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Chris,

Thank you for taking the time to rate the experience you have had with the Porsche Centre Wilmslow.

Please accept our sincere apologies if our service did not meet your expectations and thank you for bringing this to our attention.

To allow us to improve our processes and the service we provide to our customers, your feedback has been taken on board by the management team to identify any training needs going forward.

Customer Services

Rated 5 out of 5 stars

Quicker than expected

Quicker than expected, great advice and dealt with a load of the admin hassle.

March 15, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

Rated 5 out of 5 stars

Customer care back up to usual high standard

Four tyres replaced at a competitive price. Job completed on time. Great customer care. Hoping that disappointing previous visit for a service in January 2024 was a one-off.

March 26, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Nigel,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Customer Services

Rated 5 out of 5 stars

Overall a great service

Overall a great service

March 13, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi,

Thank you for your positive review.

Have a great day!
Customer Services

Rated 4 out of 5 stars

The staff try to be very helpful

The staff try to be very helpful, but they need more of them to give full service

March 8, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Nigel,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Customer Services

Rated 5 out of 5 stars

Home car collection

Home car collection. On time

March 4, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Edward,

Thank you for choosing the Porsche Centre Wilmslow!

All the best!
Customer Services

Rated 5 out of 5 stars

Just had the car serviced couldn’t have…

Just had the car serviced couldn’t have been easier!
Michelle on the service reception desk is great and looked after the whole process perfectly

February 21, 2024
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Andrew,

Thank you for the great review and the feedback for Michelle.

We really appreciate it and look forward to welcoming you back again!
Customer Services

Rated 5 out of 5 stars

As a new customer I was amazed

As a new customer I was amazed. As soon as I walked into the showroom. The showroom is immaculate. Staff very friendly and welcoming. I was looked after by a gentleman called Louis. Who looked after me from start to finish. I honestly couldn't have aske for a better service.

Thanks everyone at Porsche Wilmslow

February 6, 2024
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Jay,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Louis.

Enjoy your day!
Customer Services

Rated 5 out of 5 stars

My Mum Lisa works in service department…

My Mum Lisa works in service department i love coming in seeing the cars my mum and her fellow colleauge Chloe and her manager Stuart they are always making it funny and an enjoyable time when i am at the dealership !

Thank you so much guys!!!

February 7, 2024
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hello Noah,

Thank you for reviewing us!

Lisa will really appreciate you taking the time to do this.

We hope you have a great day!
Customer Services

Rated 5 out of 5 stars

Brilliant customer service always

Brilliant customer service always, and dealing with Michelle is a pleasure!

February 7, 2024
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Sue,

Michelle will appreciate this positive review.

Thank you, and happy motoring!
Customer Services

Rated 5 out of 5 stars

COMMUNICATION

February 2, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi John,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Rated 5 out of 5 stars

Long-term Review

As a long-term customer, I have always had great service at PC Wilmslow. From the girls on the reception desk to Andy and the team in the parts department, my experience has always been positive - everyone is friendly and helpful.
Chris Clark

January 22, 2024
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Chris,

Thank you for the great review and the feedback for Andy.

We really appreciate it and look forward to welcoming you back again!
Customer Services

Rated 4 out of 5 stars

great customer contact

great customer contact, updated me as and when required, the problem with missing service parts was rectified the next day. a courtesy car was provided free of charge which was acceptable.

January 23, 2024
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Steve,

Thank you for your kind words - we're glad to have been of service!

Take care,
Customer Services

Rated 5 out of 5 stars

Purchased parts for my vehicle from…

Purchased parts for my vehicle from Porsche Wilmslow and Davey and Josh were most helpful as usual. Nothing too much trouble and I would highly recommend.

January 17, 2024
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Katie,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Davey and Josh at the Porsche Centre Wilmslow.

Have a lovely day!
Customer Services

Rated 5 out of 5 stars

Recently bought a Targa from this…

Recently bought a Targa from this centre. There was a bit of a hiccup upon pick up and delivery which in all honesty I was pretty disappointed with (had it delivered by covered trailer). But once made aware of these issues Samuel and Ryan truly went above and beyond to rectify the problem. Problems happen, how a dealership responds to them is a true sign of good management and these guys delivered. JW

November 28, 2023
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi,

Thank you very much for the 5* review!

Ryan values your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

Rated 5 out of 5 stars

Staff were excellent

Staff were excellent, both on drop off and pick up, very thorough and attentive. Likeable people

December 20, 2023
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hello Matt,

We appreciate you leaving us a review - thank you!

Have a nice day!
Customer Services

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