Stratstone - Porsche Centre Wilmslow Reviews 

204
TrustScore 4.5 out of 5

4.7

Stratstone House, Deanway Business Park, SK9 3HW Wilmslow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly garage. Veejay was amazing very honest and explained everything we needed to know about buying a Porsche. It was a quick turnaround and nothing was too much trouble for him. I would high... See more

Company replied

Rated 5 out of 5 stars

I recently had my Porsche serviced at Porsche Centre Wilmslow and received outstanding service from start to finish. The service department was professional, communicative, and attentive throughou... See more

Company replied

Rated 5 out of 5 stars

Just had another amazing experience with Porsche Wilmslow. Chloe in the service department always goes above and beyond and always makes everything so easy and stress free. I am so glad i have found s... See more

Company replied

Rated 1 out of 5 stars

Not for the first time, the garage initially sought to avoid honouring warranty items by passing the cost onto me. Reliability has been extremely poor with consistent attempts to avoid taking on the... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Stratstone House, Deanway Business Park, SK9 3HW, Wilmslow, United Kingdom

  • 01625 445545

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

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4.7

All reviews

(204)

4,359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ladies on reception were very welcoming…

Ladies on reception were very welcoming and full of smiles. Chap in parts was extremely helpful. I bought a hoodie, tee-shirt and a water bottle. I'd also like to thank the chap who answered my sons questions on the cars. If you like your cars, then i can definitely recommend popping into the Porsche garage, Wilmslow.

December 27, 2023
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Jane,

Thank you for taking the time to leave a positive rating.

We really appreciate your recommendation and hope to see you again!

Have a lovely day,
Customer Services

Rated 5 out of 5 stars

Always pleasant & friendly people

As stated before, Porsche Wilmslow is not the closest dealership to me but I prefer the friendly people & service I have experienced over the years.
Although the work on my car overran, I was kept informed in a timely manner so my day wasn't spoiled waiting for something that wasn't going to happen.

December 11, 2023
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Nigel,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Customer Services

Rated 5 out of 5 stars

Superb friendly dealership

Superb friendly dealership, from the minute you walk in you feel at home, every member of staff is nothing short of amazing, big special mention to Michelle on service, professional knowledgeable and very helpful, all my issues were rectified in one visit, over and above what I expected

December 15, 2023
Unprompted review
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Reply from Stratstone - Porsche Centre Wilmslow

Hi April,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day,
Customer Services

Rated 5 out of 5 stars

Service

My experience with Porsche Wilmslow has been nothing but amazing from the initial call I made to the dealership to the dealing with my issues and meeting several members of staff. I had recently bought a used Taycan from another dealership and having driven it for about 10 days I noticed the brakes were not function correctly and then rang two other local Porsche dealers who said they could not fit me in until the end of January 2024 to look at this issue despite me telling them t was urgent. I then called Wilmslow and spoke to a wonderful lady called Michelle in service and explained the same problem as I did the the other two dealers. Not only was she emphatic and then said she would try and the help as best she could despite not having any free time until the new year. She managed to rearrange things in her busy service schedule and swap things and and got me an appointment with a Taycan specialist within 2 days and I dropped my car off to her this morning. As soon I got in she booked me in and I also explained I could not charge the car last night due to the grid issue and she got my car on charge straight away. They identified the issue and now have a solution to what was a serious issue that needed to be resolved, I cannot thank enough her enough and the professional approach she has. I was also introduced to Charles at the dealership this morning as I was not fully upto speed with all the controls and he sorted things out within 10 minutes and invited me into the dealership next week where he will do some training with me. I also met Chloe, Lisa and Jamie-Lea who were all so pleasant, friendly and professional. Keep up this amazing work guys ! Ajay

December 15, 2023
Unprompted review
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Reply from Stratstone - Porsche Centre Wilmslow

Hello Ajay,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

Rated 5 out of 5 stars

The service received from Michelle…

The service received from Michelle (Service department) from start to finish was fantastic. She was there every step of the way. To guide and explain what was needed.
For all your Porsche needs this is the place for you.
Thank you

December 14, 2023
Unprompted review
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Reply from Stratstone - Porsche Centre Wilmslow

Hi Naseer,

Thank you so much for reviewing your recent experience with Michelle.

It’s great to hear you’ve had a positive experience.

Take care,
Customer Services

Rated 5 out of 5 stars

Technician Peter Lloyd

Technician Peter Lloyd, and Chloe on Service were excellent Great Service

December 7, 2023
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Reply from Stratstone - Porsche Centre Wilmslow

Hi,

Thank you for reviewing us!

Peter and Chloe will really appreciate you taking the time to do this.

We hope you have a great day!
Customer Services

Rated 5 out of 5 stars

I would highly recommend Porsche…

I would highly recommend Porsche Wilmslow and their staff. I recently bought a pre-owned 2017 Macan. The staff had great rapport with each other and the atmosphere was relaxed, warm and friendly. I was looked after by Sean and Charles. Both Sean and Charles were genuinely interested and answered any questions I had. The day I collected my car was very special and Charles taught me how to use my Macan properly and offered a full masterclass at a later date once I got used to the basics. I never thought that buying my first Porsche would be this easy and that Porsche Wilmslow would be this down to earth and such a friendly bunch. Well done and thank you!

December 8, 2023
Unprompted review
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Reply from Stratstone - Porsche Centre Wilmslow

Hello,

A huge thanks for taking the time to rate your recent experience with us.

Sean, Charles and the management team love to see such great feedback!

Have a nice day.
Customer Services

Rated 5 out of 5 stars

Great Experience

I had a great experience, Michelle kept me up to date and went above and beyond, the customer service was brilliant. Thank you Michelle!!

November 23, 2023
Unprompted review
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Reply from Stratstone - Porsche Centre Wilmslow

Hi Laura,

Thank you very much for leaving a 5* review.

Michelle will really appreciate it!

Have a great day!
Customer Services

Rated 1 out of 5 stars

No concern

I had to argue and explain my situation( to several agents) to get a courtesy car. There was no concern whatsoever. Really poor communication between departments.

November 25, 2023
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Reply from Stratstone - Porsche Centre Wilmslow

Hi Reuben,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Customer Services

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Michelle at Porsche Wilmslow. Her professionalism, knowledge, and friendly demeanor made the entire process seamless. Michelle went above and beyond to address my concerns, providing prompt and effective solutions. Her commitment to exceptional service truly sets a standard worth commending.

December 4, 2023
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Frankie,

Thank you so much for your lovely review.

We love to hear when our team members go above and beyond.

I will ensure your feedback is passed onto Michelle and the management team so they know what a great job they are doing!

Have a lovely day!
Customer Services

Rated 5 out of 5 stars

From the moment I walked into the…

From the moment I walked into the showroom I was met with a friendly face.
The reception staff were very professional and courteous. Carly then guided me to the right department along with a nice mug of hot chocolate.
Michelle (Servicing) then took me through the whole process of what had been done and I felt reassured that I can drive with a peace of mind

December 5, 2023
Unprompted review
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hi Stuart,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Carly and Michelle.

We hope to be of service to you again!
Customer Services

Rated 5 out of 5 stars

Michelle is a star

Michelle is a star, she couldn't have been more helpful and efficient in sorting out my issue

November 13, 2023
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hello Frazer,

Thank you very much for leaving a 5* review.

Michelle will really appreciate it!

Have a great day!
Customer Services

Rated 5 out of 5 stars

Service Stratstone good. Porsche Assistance useless.

Service from Chloe at Stratstone service was brilliant. Porsche Assistance hopeless, Car not collected for repair, lies from Europcar about contact same as last time, AA acting for Porsche Assistance rude and incompetent. Fortunately Chloe managed everything instead.

October 16, 2023
Stratstone - Porsche Centre Wilmslow logo

Reply from Stratstone - Porsche Centre Wilmslow

Hello,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Customer Services

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