Stratstone - Porsche Centre Wolverhampton Reviews 

Avril Smith , highly professional and personable.An absolute pleasure to deal with a credit to your business

We purchased a Porsche Taycan from Porsche Centre Wolverhampton and the experience has been nothing short of exhausting and deeply disappointing.

From the day of collection, the car was problematic. Within two hours the window regulator failed. Shortly after, a wheel arch trim fell off and had to be superglued back on. The car developed a damp smell requiring re-valeting, then went on to suffer repeated safety-related faults including camera restriction warnings, dipped beam failures, and brake assist faults. The vehicle was returned three times for these issues and, even after the camera was replaced, the faults continued to reappear.

We were also given incorrect technical information about the cause of these faults, which later proved to be untrue for our Taycan model. Multiple recalls followed, including battery safety inspections every 60 days and a passenger heater recall. The final straw was a complete electrical system failure, with smoke coming from the front of the car — a frightening and unacceptable safety incident.

To make matters worse, Porsche’s proposed repair was to replace the 22kW charger with an inferior 11kW unit. Being asked to accept a downgrade on a premium vehicle after everything we had experienced was simply unacceptable.

We were left without our car over Christmas despite being a one-car household, and then placed under pressure to accept this downgrade or lose our courtesy vehicle — despite earlier assurances that we would not be put back into this car.

We are now over four weeks on from the electrical failure and the only resolution offered has been a 2-litre petrol Macan, which would result in additional financial cost for our family. We are also being told we must return the courtesy vehicle next week, leaving us with no vehicle at all unless we accept a solution we do not agree to.

Communication has been extremely poor. Despite repeated attempts, we received no promised call-backs from the used car sales manager on two occasions, and the branch manager, has not even acknowledged our formal complaint by email.

The brand experience has been completely destroyed for us. We no longer trust the vehicle or Porsche to provide a safe, reliable product, and the way this has been handled has only reinforced that. To top it off Porsche GB who have had to get involved are also now not adhering to their 48 hour manager escalation process, we don't know where to turn.

This has not been the premium ownership experience Porsche promises.

I am on my second Porsche Cayenne and both times Jon Goddard made the experience of buying a new car brilliant. Always on hand when needed too which makes a big difference.

Shocking customer service, have been trying to book a service for 3 days and always told they are busy.
Clearly they only care about certain customers, will never use this garage again for service or purchase

Welcoming, great service

Everything about the dealership was spot on. Could not fault it.

Excellent customer experience, Mark Dyer found the exact car that I wanted and Jason Webb made the sales handover process seamless. Highly recommended

Polite happy staff , service with a smile , clean and professional place
jib done correctly

Jonathon Goddard did a great job. Kept me up to date on the build of my new Cayenne right up until handover. The car has exceeded my expectations - following the Drive Experience Day at Silverstone I feel I got a great insight into the cars capabilities.

The service are an efficient organisation always good service and a good valet into the bargain .

I had a issue with the car service record being updated, raised it with no update. Explained it on my feedback call and was told I would get a call back and never heard anything back. Not what I would expect from Porsche

Good Communication, turn around and helpful staff, I have been using them since they opened up shop nothing negative to report.

The issue was not resolved, despite 4 days in the work ship and being informed this issue was resolved on return of the vehicle. within 24 hours the same issue arose in the same place, so this was not tested to confirm any fix was done to the required conclusion.

Very pleased, great service as usual. Thanks.

Never received so poor service how in Wolverhampton Porsche Centre. Car part damaged during the service, which took 4 days. The damage part changed incorrectly, and the car returned with a dirty window, saying that it wasn't cleaned because we didn't want to make any scratches.

Everyone at Porsche is pleasant when you walk in. I wandered around looking at the show vehicles and Dan found me.
There was no waiting and no unexpected news or delays. The updates came through and I was told as soon as the car was ready for collection.

Staff very helpful and knowledgeable when I went to extend my existing Porsche warranty for the first time.
Very quick and smooth.

The whole team at Porsche Wolverhampton have been amazing in the way they have handled my Porsche Taycan when the battery failed to charge
Especially Avril Smith