Stratstone - Smart of Glasgow Reviews 

Very poor customer service no communication waited 6 weeks for a key replacement I was told would take 5 days

Customer service from this garage is shocking. They never charged me the correct amount then chased me up for the remaining payment. No phone call ever I had to phone every time as apparently it’s all sent in a video link which did not work. Not even so much as a hover of the car or a wash which most garage do even Arnold Clark. Would never use this garage again.

Great customer service ross mcarthur dealt with my query and assisted me in my purchase . Can't fault service recieved and car purchased

Excellent customer service

Generally a good experience, arrived and was booked in within minutes by Kate, into courtesy car and on my way.
My car was in for an A service which was carried out promptly, some repairs were needed but the price quoted was ridiculous.
Offer returning customers a reasonable discount on repairs and retain their business.

Kate Hutcheon was absolutely fabulous in helping me get everything sorted as quickly as possible. Her professionalism and prompt assistance made the whole process smooth and stress-free.

Good serivice - very efficient

A great customer service team and after sales service

Staff were excellent and kept me informed about the progress on my car

I have consistently faced negative experiences at this particular branch in the past. However, during my most recent visit, I was pleasantly surprised to receive exceptional service, thanks to Kate from the service department. She was warm and welcoming, taking the time to address my concerns with genuine care and attention. Her friendly demeanour and professionalism made a significant difference in my visit, and I truly appreciated her assistance.

See previous

It’s not been a good experience, first of all only one key works ,then no mats or parcel shelf , then mats appear and don’t fit car ,tyres are bald on outside edge on two front ones , asked about this to see if they’ve been tracked but had no reply yet , just not what you expect from a big brand like Mercedes Benz

Friendly helpful staff. Showroom was welcoming. Would definitely recommend if you’re in the market for a new car.

I was looked after by Elaine who was very helpful and efficient.The Service and MOT were done quickly and Elaine organised another service plan for me,and arranged to pair my mobile with my car.

my experience has been deeply unsatisfactory

They did a service, but put the car through the MOT without doing the necessary work, which I had already approved!!!! Of course the car failed the MOT….. sheer incompetence!

I have no faith in this organisation now!!!!!!

Good communication and explanation of the work required.

Probably my worst car buying experience in 16 years. Nothing is a problem until you’ve signed the paperwork. I was sent a video of the car that I purchased, in this video the sales person did not mention the cigarette burn in the carpet, or the damage to the leather interior. When I arrived the car was covered, now I know why! I was only told about the damage to the leather after I signed the paperwork, once signed I was told the leather had been touched up. Before I purchased the car I was told that some number plates would be made up for me (private registration) and put in the boot, no sign of them. I was also told that the car would come with a full tank of fuel, but it did not. When I left with the car I noticed a vibration through the whole car when driving. I took the car back after driving 40 minutes away towards home. I waited over an hour for them to come back and say it was the wheel balancing. I accepted this and set off again on my 5 hour journey home. I noticed that the vibration had improved slightly but it was still there. I phoned the sales person again who said that’s very strange because a Mercedes mechanic has taken the car out and he said it’s fine (am I a liar?) This leaves me with a car that has interior damage that was not mentioned to me before purchase, a vibration through the whole car when driving, no number plates as promised, and no full tank of fuel. The customer service is non-existent. No contact from them since, even though I made them aware that I was still having issues. Not what I expected from a Mercedes garage.

I dropped the car off at around 8:30am on the first day so it undergo diagnostics for EML and a health check. I didn’t get a phone call, just an email around 2pm that included a video stating the repairs would cost more than £1700. I approved some of the repairs online, but I still hadn’t received any calls from the service department. Eventually, I called them to ask when my car would be ready, and they said they would call me back. Finally, at 4pm, I got a call saying my car would need to stay overnight and that I could pick it up the next day.

The next day came, and by 3 pm, I still hadn’t heard anything. I called the showroom again and was told someone would get back to me. I ended up receiving a text message (not a phone call) letting me know my car was still being repaired. At 5:30 pm, I got a call saying my car was fixed and I could pick it up at by 6 pm, I live about 15 miles away and since no courtesy car was provided I was having to rely on public transport. I picked it up the next morning, to my surprise no complimentary vacuuming or washing done with grease marks all across the bonnet. Honestly, I expected better customer service than I received. I have had better service at Volvo and even Arnold Clark!