Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... See more
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Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... See more
Company replied
More communication and updates through the long wait for the vehicle to be supplied would have been nice. The on line manual could be more intuitive as well.
An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... See more
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
155 Gelderd Road, LS12 6BZ, Leeds, United Kingdom
- 0113 201 5200
4.3
Excellent
781 reviews
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Great salesman Luke Thornton
Luke Thornton in sells made the whole process smooth and very well explained.
May 7, 2026
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent Service
Excellent service, was completed a lot sooner than expected. Would definitely recommend.
May 7, 2026
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
I would just like to say a huge thank…
I would just like to say a huge thank you to Sam at the leeds branch for introducing me to Martin.
Martin then went on to help find the perfect car for me within my price range. One that was just right for my kind of travel with plenty of room for our dog.
It was my first automatic and Martin was very patient showing me how to drive it.
Going through the purchase was very simple as Martin explained everything clearly.
I am very happy with the car and with the friendly, helpful and professional help I received.
April 30, 2026
Unprompted review
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone Mercedes Leeds
Relying on pictures and the answers to my questions from the salesman Ikram, I had the confidence to drive 250+ miles to see the car.
It was as described and I was not disappointed and bought the car. It helped that it was approved used and came with 24 months full warranty and that Ikram had been honest and clear in his conversations with me, and that he continued to check I was happy with the car post sales.
April 29, 2026
Reply from Stratstone - Smart of Leeds
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Brought my BMW X3 in for a replacement…
Brought my BMW X3 in for a replacement DPF sensor today having booked in the previous week only to be contacted an hour after arrival and told that the part is unavailable, on back order and can’t be found anywhere, at first they refused to provide the part number so I could source one myself saying they had already ordered one for me and can’t return it. Funny they never told me they had ordered one or asked me if I wanted them to and a quick search online shows they gave me a load of BS as the part is readily available, what’s going on with these clowns. Steer clear, they just take liberties with customers and can’t be trusted.
May 5, 2026
Unprompted review
Reply from Stratstone - Smart of Leeds
Hello,
Thanks for sharing your feedback on your experience with SMART of Leeds. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
SMART of Leeds Customer Services
Excellent service
Went through the sale process online as live 200+ miles from Leeds. This was made easy by excellent communication from our representative Billy, thank you!
May 1, 2026
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful and diligent staff,Martin…
Very helpful and diligent staff,Martin was first class.
May 2, 2026
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The efficacy of the staff on arrival…
The efficacy of the staff on arrival and the quality of work carried out.
April 23, 2026
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
They lie and for extended warranty the…
They lie and for extended warranty the charged me when was for free fisrt dealership which takes payment fisrt pure customer care
April 21, 2026
Reply from Stratstone - Smart of Leeds
Hi,
Thanks for sharing your feedback on your experience with smart of Leeds. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Smart of Leeds Customer Services
Billy was very professional
The Sales Executive Bilaal Farid was very professional and a pleasure to deal with.
April 23, 2026
Reply from Stratstone - Smart of Leeds
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Smart of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello Narinder,
We appreciate you leaving us a review - thank you!
Have a nice day!
SMART of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello Rodney,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Poor again - with my update from 2 months later
Great washing of the car, asking for payment upfront is not acceptable and not contacting me when I specifically leave a note on the car for issues is a total failure of customer care. A new suspension part that is 10 months old and done 2700 miles on it that is faulty is not covered by warranty is poor imo too. Still waiting for a response to move forwards ..last year was no better with customer care either . Update - after managing to contact the new Chairman of M.Benz (after exhausting the M.B complaints procedure to get a simple receipt for the service done 2 months ago and a price for replacement of the strut) the people at Stratstone Gelderd Road Leeds "jumped into action". Funny what I "could not achieve" by their complaints procedure miraculously happened after that. Dropped my score on trust pilot from a 3 to a 1 star as a result of all the hassle though.
April 15, 2026
Reply from Stratstone - Smart of Leeds
Hello Alan,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Welcoming and helpful staff
Welcoming and helpful. Very professional staff and diverse, which was great to see.
A bit better hospitality. Would’ve appreciated the warm drink and also where the toilets were.
April 14, 2026
Reply from Stratstone - Smart of Leeds
Hello Abby,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Salesman Arnie provided excellent…
Salesman Arnie provided excellent service, fast response and constructive suggestion. Lovely experience.
January 30, 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Arnie at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Luke Thornton was very helpful all the…
Luke Thornton was very helpful all the way through.
October 16, 2025
Reply from Stratstone - Smart of Leeds
Hello Farhan.
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Stratstone Brand Customer Services
An Exceptional Car Buying Experience…
An Exceptional Car Buying Experience with Bilaal Farid
Having recently purchased a new Mercedes-Benz, I feel compelled to share my experience, which was made truly outstanding by Bilaal Farid.
From the moment I stepped into the showroom, Bilaal was the consummate professional. He was knowledgeable, patient, and never once resorted to the high-pressure sales tactics one so often encounters. He took the time to truly understand what I was looking for in a vehicle, listening carefully to my needs and preferences.
His expertise on the Mercedes range was second to none. He didn't just recite the brochure; he provided insightful, practical demonstrations of the features that mattered most to me. He was also incredibly accommodating, arranging a test drive that perfectly suited my schedule and ensuring I was completely comfortable with the car before making any decisions.
Throughout the entire process, from initial enquiry to finally driving away in my new car, Bilaal was a pleasure to deal with. The entire affair was seamless, transparent, and remarkably stress-free, which is a true credit to his diligence and customer service.
If you are considering a Mercedes, I cannot recommend Bilaal highly enough. He is a tremendous asset to the dealership and provides the gold-standard of service one hopes for when making such a significant purchase. A genuine thank you, Bilaal.
November 27, 2025
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Bilaal at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Mercedes Leeds is always a problem with…
Mercedes Leeds is always a problem with communication and you always need to chase people for everything. Last service I was kept waiting for longer than out any updates and I have to chase twice.
Also a car wash is average service as it left marks uncleaned inside.
January 13, 2026
Reply from Stratstone - Smart of Leeds
Hello Shiva,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Leeds
Hi Simon,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
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