I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we we... See more
Company replied
All our questions were answered quickly and honestly whether by phone or email. At no time did we feel under any pressure to purchase the car we test drove. I felt we got a fair price for the car... See more
Company replied
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
155 Gelderd Road, LS12 6BZ, Leeds, United Kingdom
- 0113 201 5200
4.3
Excellent
750 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They lie and for extended warranty the…
They lie and for extended warranty the charged me when was for free fisrt dealership which takes payment fisrt pure customer care
April 21, 2026
Reply from Stratstone - Smart of Leeds
Hi,
Thanks for sharing your feedback on your experience with smart of Leeds. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Smart of Leeds Customer Services
Billy was very professional
The Sales Executive Bilaal Farid was very professional and a pleasure to deal with.
April 23, 2026
Reply from Stratstone - Smart of Leeds
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Smart of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello Narinder,
We appreciate you leaving us a review - thank you!
Have a nice day!
SMART of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello Rodney,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Poor again - with my update from 2 months later
Great washing of the car, asking for payment upfront is not acceptable and not contacting me when I specifically leave a note on the car for issues is a total failure of customer care. A new suspension part that is 10 months old and done 2700 miles on it that is faulty is not covered by warranty is poor imo too. Still waiting for a response to move forwards ..last year was no better with customer care either . Update - after managing to contact the new Chairman of M.Benz (after exhausting the M.B complaints procedure to get a simple receipt for the service done 2 months ago and a price for replacement of the strut) the people at Stratstone Gelderd Road Leeds "jumped into action". Funny what I "could not achieve" by their complaints procedure miraculously happened after that. Dropped my score on trust pilot from a 3 to a 1 star as a result of all the hassle though.
April 15, 2026
Reply from Stratstone - Smart of Leeds
Hello Alan,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Welcoming and helpful staff
Welcoming and helpful. Very professional staff and diverse, which was great to see.
A bit better hospitality. Would’ve appreciated the warm drink and also where the toilets were.
April 14, 2026
Reply from Stratstone - Smart of Leeds
Hello Abby,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Salesman Arnie provided excellent…
Salesman Arnie provided excellent service, fast response and constructive suggestion. Lovely experience.
January 30, 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Arnie at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Luke Thornton was very helpful all the…
Luke Thornton was very helpful all the way through.
October 16, 2025
Reply from Stratstone - Smart of Leeds
Hello Farhan.
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Stratstone Brand Customer Services
An Exceptional Car Buying Experience…
An Exceptional Car Buying Experience with Bilaal Farid
Having recently purchased a new Mercedes-Benz, I feel compelled to share my experience, which was made truly outstanding by Bilaal Farid.
From the moment I stepped into the showroom, Bilaal was the consummate professional. He was knowledgeable, patient, and never once resorted to the high-pressure sales tactics one so often encounters. He took the time to truly understand what I was looking for in a vehicle, listening carefully to my needs and preferences.
His expertise on the Mercedes range was second to none. He didn't just recite the brochure; he provided insightful, practical demonstrations of the features that mattered most to me. He was also incredibly accommodating, arranging a test drive that perfectly suited my schedule and ensuring I was completely comfortable with the car before making any decisions.
Throughout the entire process, from initial enquiry to finally driving away in my new car, Bilaal was a pleasure to deal with. The entire affair was seamless, transparent, and remarkably stress-free, which is a true credit to his diligence and customer service.
If you are considering a Mercedes, I cannot recommend Bilaal highly enough. He is a tremendous asset to the dealership and provides the gold-standard of service one hopes for when making such a significant purchase. A genuine thank you, Bilaal.
November 27, 2025
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Bilaal at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Mercedes Leeds is always a problem with…
Mercedes Leeds is always a problem with communication and you always need to chase people for everything. Last service I was kept waiting for longer than out any updates and I have to chase twice.
Also a car wash is average service as it left marks uncleaned inside.
January 13, 2026
Reply from Stratstone - Smart of Leeds
Hello Shiva,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Leeds
Hi Simon,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
As always
As always, well looked after and kept informed of what was going on throughout the day.
March 25, 2026
Reply from Stratstone - Smart of Leeds
Hello James,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
We found the staff extremely helpful…
We found the staff extremely helpful and talked us through the process. They found the exact car we wanted and it’s perfect. The whole process was easy and efficient.
Thank you
March 26, 2026
Reply from Stratstone - Smart of Leeds
Hello Hilary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
High standard low fuel
Luke was excellent, did a great unveiling of the car for my wife. Felt very well looked after. However, only 50 miles of fuel was a surprise.
March 25, 2026
Reply from Stratstone - Smart of Leeds
Hello John,
Luke will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello Nurun,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
THE WORK DONE WAS SPOT ON IT WAS DONE…
THE WORK DONE WAS SPOT ON IT WAS DONE WITHIN THE TIME AGREED .
BUT, SORRY, YOU HAVE LOADS OF COFFIES BUT NO DECAFE, I DID SAY SOMETHING LAST TIME I WENT AND NO BISCUITS AND ITS NOT LIKE YOU ARE NEAR ANY SHOPS FOR US TO BUY SOME.
EVEN BACK STREET GARAGES HAVE BISCUITS
Now look at the reply from the company.
They are going to do more training, this proves whoever read it doesn’t read it doesn't need training it needs someone to go to a shop and buy some decaf tea and coffee and biscuits.
They could probably get it delivered.
Please next time before you comment on reviews please read them first
March 18, 2026
Reply from Stratstone - Smart of Leeds
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
smart of Leeds Customer Services
Appalling service
When I purchased my car I paid for a bodywork treatment which costing £999. Which I was told would entail paintwork correction prep and then a ceramic coating treatment. All that has been done to the car is that the treatment has been applied over existing scratches etc. there has been little or no prep at all. I am absolutely heartbroken at the state of my new car. Add to this, I was charged £25 for fuel on my invoice but the fuel warning light was on when I picked up the car. I had to provide a full complement of documentation for my part exchange including fsh, mot cert, any invoices for repairs etc. I received absolutely nothing with my car other than an invoice by email. I know nothing about the history of my new vehicle. I am not happy with Statstone Leeds.
March 18, 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
smart of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Great experience
After a few communication hiccups at the start, Arnie turned around my experience. I'm so pleased with my GLC. Handover day was exciting, having the unveiling and going through all dashboard and apps. Highly recommend
March 13, 2026
Reply from Stratstone - Smart of Leeds
Hello Heidu,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Istvan, new car sales.
Istvan, and the team at Leeds Mercedes really looked after me during the whole process, nothing was too much trouble
March 11, 2026
Reply from Stratstone - Smart of Leeds
Hi Kenneth,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Istvan at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.