Stsbet Reviews 

336
•
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Opened account via offer on ATR Website. Made initial Deposit which won, tried to withdraw but advised it was not successful, advised to try another Card, deposited another £10 and again, advised... See more

Rated 1 out of 5 stars

If I could rate these cowboys less than 1 star, I would! The site isn't that great with poor odds, but the most disappointing thing about this Polish outfit is their KYC process. Having to jump throug... See more

Rated 1 out of 5 stars

Vile, no good, scam of a company. You can deposit in seconds but withdrawals are ongoing 15+ days later. Asked for an absolutely absurd amount of verification to which once adhered to, there’s miracul... See more

Rated 5 out of 5 stars

Winnings withdrawn and in my bank within 10 minutes. Must admit was a bit worried after reading negative reviews and understand concern from other users. But in my case STS Bet haven’t caused me any... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

Bet on what you want: ⚽ football 🎾 tennis 🏀 basketball 🎮 esport. Check out poker rooms and casino games. STSbet - leader in Poland, active in Europe.


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(336)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All started fine but....

All started fine verified no problem deposited and withdrew after providing documents no problem now second time around the complete opposite consistently moving the goalposts before I can get the money I'm owed i suspect this is a delibert act to keep money within there site very suspect process I would suggest sticking to a more well known site until this site improves as I just dont trust my funds are being handled correctly or the processes in place are anything more than a deliberate delay tactic.

March 13, 2021
Unprompted review
Rated 1 out of 5 stars

the worst selection of slots

they dont have any games that are exciting they are all very basic and boring with no good bonus features / bonus spins

If your looking for fun slots look elsewhere there are much better casinos, look for another casino that has slots created by 'blue print games' they are the best slots, they have the best features which make them enjoyable to play

this casino has none of them here so i cant recommend joining as the slots they do have are the least generous slots you can play i wouldn't be surprised if this is deliberate

March 12, 2021
Unprompted review
Rated 1 out of 5 stars

THE CASINO THAT LIKES TO JUST TAKE

Joined Sts casino with £100 deposit. Played 40p spins on Danger High Voltage. Had I dont know how many teases for a bonus, but no luck. Then eventually had a bonus where the symbol that appeared for the wild seemed to disappear completely. Only win I had was for getting the bonus. I wont be playing this site again and when it eventually lets me log into my account, I will be closing it.

March 11, 2021
Unprompted review
Rated 1 out of 5 stars

If I could give this website 0 stars I…

If I could give this website 0 stars I would. Terrible experience on more than one front.

March 4, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Anya,


Thank you for your review. We are very sorry that we have not met your expectations.

Please be advised that some further information regarding your account has been sent to you via email.

Should you need further assistance in regards to your account please kindly contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.


Kind regards,

STS Customer Support

Rated 1 out of 5 stars

Probably the most boring casino site…

Probably the most boring casino site I've been on. When you finally get a feature it's just dead spins. It defies the laws of probability, I'd avoid. Trying to find a decent online casino, this is not it.

February 28, 2021
Unprompted review
Rated 4 out of 5 stars

Ok so I dont normally review casino but…

Ok so I dont normally review casino but I had my first experience here on the 24/2/2021 and decided that whatever the outcome was of my first nights play and big win and withdrawal went I would share it. So I made my first depsoit of 50 pound here and after reading the reviews I wasnt sure if this was going to be a legit site or not but anys I played the 50 and lost and then had another 30 to spend in my budget and got really lucky and got up to 2284 which at that point based on some comments I thought I will never see this money so I instantly withdrew 2000 and stopped playing. So as expected i shortly received an email to send documents which i am aware is part of the process and yes i had to send a selfie of me next to my id and few other docs but this was not new to me. Throughout the day i got emails saying i needed other docs and some weren't quite right but every time i was asked i sent what they asked for. Shortly more than 24 hrs later i received an email to say they all were accepted and within minutes the 2000 was in my bank so to be fair I thought I would right this to let people know if u have all the documents in place and send what they ask then you will receive your money and always read the terms and conditions and u wont be disappointed. So happy I didnt let the bad reviews sway me from playing here as made a tidy profit of 2200. Hope this helps anyone and again always have your documents ready to go and if possible have the account verified first and all will go smooth here.

February 26, 2021
Unprompted review
Rated 1 out of 5 stars

At first your withdrawel is quick

At first your withdrawel is quick, but then ask for loads of documents, make it hard to withdraw easy to deposit. Joke site. Keep clear

February 23, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Gary,

We are truly sorry to hear that we have not met your expectations. We would like to inform you that the veriifcation is an ongoing process.

Sometimes, to assure our Customers' funds are secure, we might request you to provide further documents proving your identity and ownership of used payment methods at any later stage in line with our security standards.

We also would like to kindly inform you that the verification process is in accordance with the licensing requirements.

If further documentation was requested, and either the document was not meeting the requirements or further documents were requested but not provided, this will prolong the process as well. Should this still be unresolved and you need further assistance with your account, please contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,

STS Customer Support

Rated 1 out of 5 stars

This is my second review in a week I…

This is my second review in a week I advise everyone to stay clear they are not accepting my citizens Id card which is the new national id card as form of id. I have tole them repeatedly that I do not have a passport or driving licence. I have been insulted by staff and I'm not getting any closer to getting my winnings. I have sent them proff that my card is the new national id but not accepting it. I have never had such a problem with a betting site. They even told me my birth certificate is not id. The place is a joke everyone stay clear they will rip you off.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great site

Honestly confused about the bad reviews, won 560 from my original 20 to get half your stake and they had payed it out within the next 24 hours and credited my free bet, think some people are not doing what you need to qualify or uploading right information, will be using again

February 17, 2021
Unprompted review
Rated 1 out of 5 stars

Unpaid profits

I am a member of various online bookmakers. I believe firmly in spreading out my bets rather than having everything in one place and very recently came across STS. An enticing new customer bonus was great of them and I was fortunate enough to do reasonably well from this bonus and make a profit. However, when it came to then trying to withdraw this money for the first time - the verification process arose. Now, with other online bookmakers this is of course completely normal and expected - for which an ID and proof of address is required. So I uploaded my documents and was then presented with a shopping list of others that were required. The goalposts were then moved oncemore and they decided that for incredibly obscure reasons that my documents weren't suitable - so again, I uploaded new docs to meet the new standards and once again, the goal posts were moved.
Other bookmakers will let you deposit but you're unable to place a bet until you've been verified (some even require verification before being able to deposit). However this is incredibly excessive and if this speaks to their nature as a bookmakers then I shall be taking my profit (eventually) and not depositing any further. I'd urge others to do so also.

February 16, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Ellis,

We are truly sorry to hear that we have not met your expectations.

Sometimes, to assure our Customers' funds are secure, we might request you to provide further documents proving your identity and ownership of used payment methods at any later stage in line with our security standards.

We would like to kindly inform you that the verification process is in accordance with the licensing requirements.

If further documentation was requested, and either the document was not meeting the requirements or further documents were requested but not provided, this will prolong the process as well. Should this still be unresolved and you need further assistance with your account, please contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,

STS Customer Support

Rated 1 out of 5 stars

Not very clear bonus wording

Not very clear bonus wording. In fact it's downright misleading and the ethics of Responsible Gambling don't apply. New members be warned ... you've got to lose all of your initial £50 deposit ... not just have £50 worth of losses.

Luckily I'm up but encouraging people to lose money for a bonus is not very ethical

February 10, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Timothy,

We are truly sorry to hear that we have not met your expectations.

Casino Welcome Bonus spins can be awarded to players who did not manage to win and unfortunately, lost the deposit. Terms and conditions of the Casino Welcome Bonus promotion is visible on our website.


Should you need further assistance in regards to your account or Casino Welcome promotion, please make sure to contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,

STS Customer Support

Rated 1 out of 5 stars

Absolute scumbags, AVOID!

Made an account, deposited £50 and won in the casino. Try to withdraw my winnings and they spend months and months dragging it out, they keep changing what documents they ask for. First they just want photo of bank card and ID, then they want selfie of me and the ID, then they want my payslip, then they want 3 months of bank statements. As per the title - AVOID AT ALL COSTS!

February 4, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Hello,

We are sorry for your experience, and that you feel this way.

Sometimes, to assure our Customers' funds are secure, we might request you to provide further documents proving your identity and ownership of used payment methods at any later stage in line with our security standards.

We would like to kindly inform you that the verification process is in accordance with the licensing requirements.

Please, contact us directly via email support@stsbet.co.uk or on Live chat, so you could receive further assistance regarding your case.

Best regards,

STS Customer Support

Rated 1 out of 5 stars

Like many others on here

Like many others on here, I'm having problems getting a withdrawal.
I requested withdrawals for £698 in total ,and I was asked to submit proof of ID, ( despite getting the " you've been verified" when I joined).
I have submitted copies of my passport, photographs of the bank card, and a copy of my bank statement ( which is a download, as my bank is paperless)
Today I get their delaying email telling me they can't accept them ,as they " dont accept scans"so they need photos.
Well : the bank card was a photo (not a scan), the bank statement is the digital copy download the bank provides now instead of statements, so only the passport is a scan, and I shall photograph it tomorrow, but given the stories on.here, I'm not hopeful.
I have been grateful to Trustpilot, as I made sure I took screen shots of all my transactions with the company to use as evidence with the IAB arbitration body, as I fully expect I'll have to go legal with these people.
So go elsewhere....I have not had a problem with the main uk bookmakers who accepted everything that STS has rejected.

January 31, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear John,

We are truly sorry to hear that we have not met your expectations.

To help you further with your account in the matter of such a situation, we kindly ask that you get in contact with us directly. We can not disclose your case here and would like to help you resolve this matter as soon as it is possible.

Should you need further assistance in regards to your account please make sure to contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,

STS Customer Support

Rated 5 out of 5 stars

Signed up about a week ago

Signed up about a week ago , second time i played had a nice win , i was age verified and didn't have to send any documents and received my money virtually instantly ! Thank you sTs !

January 29, 2021
Unprompted review
Rated 1 out of 5 stars

terrible

I deposited £10 and won 50 so withdrew 45 which was in my bank within 20 minutes no problem,I played the other 5 and won 20 so withdrew that, I then recieved an email to say that I tried to withdraw to a,different payment method than I deposited with when I never,only deposited once and withdrew to the same card twice,they paidthe first one but not the second when they were all the same card,they asked me to send in documents which I did and said it would take 48 hours,its now been over 48 hours and they still won't pay up,it's not the money as it's only 20 quid but it's the principal,I will be closing my account with these cowboys as soon as they give me my money

EDIT: so now 3 days later and after sending in numerous documents then being asked to send in the exact same ones again which I did,I am now being asked to send in the same documents again,all this for a measly 20 quid,just a bunch of thieves

January 24, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Lee,

We are truly sorry to hear that we have not met your expectations.

To help you further with your account in the matter of such situation we kindly ask that you get in contact with us directly we would like to help you resolve this matter.

Should you need further assistance in regards to your account please make sure to contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,

STS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look