Stsbet Reviews 

336
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Opened account via offer on ATR Website. Made initial Deposit which won, tried to withdraw but advised it was not successful, advised to try another Card, deposited another £10 and again, advised... See more

Rated 1 out of 5 stars

If I could rate these cowboys less than 1 star, I would! The site isn't that great with poor odds, but the most disappointing thing about this Polish outfit is their KYC process. Having to jump throug... See more

Rated 1 out of 5 stars

Vile, no good, scam of a company. You can deposit in seconds but withdrawals are ongoing 15+ days later. Asked for an absolutely absurd amount of verification to which once adhered to, there’s miracul... See more

Rated 5 out of 5 stars

Winnings withdrawn and in my bank within 10 minutes. Must admit was a bit worried after reading negative reviews and understand concern from other users. But in my case STS Bet haven’t caused me any... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

Bet on what you want: ⚽ football 🎾 tennis 🏀 basketball 🎮 esport. Check out poker rooms and casino games. STSbet - leader in Poland, active in Europe.


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You should know

1.8

Poor

TrustScore 2 out of 5

336 reviews

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No recent history of asking for reviews

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1.8

All reviews

(336)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My favourite site and I've played on…

My favourite site and I've played on many,I play the slots and they seem to be fairer than most sites played,less dead spins or nearly on the board,I deposit with paypal and when withdraw back in paypal within 15 mins,first one a bit longer,has sports betting which is a plus,overall everything u need in one site.good work sts,near perfect site.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great site

Great site.
Chris on chat very helpful and payout went into bank within minutes which doesn’t happen often on other sites.

January 17, 2021
Unprompted review
Rated 1 out of 5 stars

I joined up with this site and after…

I joined up with this site and after several deposits, my account was suspended and I was asked to provide documentation for verification. As an experienced online gamer, I totally understand the company’s reasons for this. I uploaded my documents and waited for the verification, was told this could take 72 hours.
After 72 hours I queried why it was taking so long as was told they would look to speed it up. After a further 7 days, the verification process as still not happened and told by online chat they will speak to the team. I have not experienced such a slow and appalling service from any other provider. I will take my business elsewhere.

Thank you for your reply but over 1 week with all documents showing as verified. Spoke to someone on chat who said they would speak to verifying team and look to speed up. This is not acceptable when I have provided all that was asked and still no resolve or communication. My guess is that you will have lost a lot of business from many if your process is taking so long.

January 16, 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Mumofone,

We are sorry to hear that we have not met your expectations. Kindly note, verification may take up to 72 hours but sometimes longer depending on the complexity of the case. We are truly sorry that the verification process extended past this time.

If further documentation was requested, and either the document was not meeting the requirements or further documents were requested but not provided, this will prolong the process as well. Should this still be unresolved and you need further assistance with your account, please contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,

STS Customer Support

Rated 1 out of 5 stars

STS BET REVIEW

I referred myself through TopCashback my cashback was declined even though I took the necessary steps to ensure it I deposited £30 pounds and should of received £17 cashback the customer service is rubbish the site itself is far from superior to other sport’s betting and casino websites never use!!!! I’d rather use online gambling sites like William Hill etc

January 14, 2021
Unprompted review
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Reply from Stsbet

Dear Joseph,

Kindly note that STS does not have a direct connection to the offer you may have signed up for. In this case, you will need to make your claim through TopCashback directly for them to provide your amount of cashback that was mentioned in their offer.

We are sorry to hear that our services have not met your expectation. If you would like we are more than willing to assist you directly with your account. You can contact us directly at our support email here at support@stsbet.co.uk. or our live chat service available on our site.

Kind regards,

STS Customer Support

Rated 4 out of 5 stars

I have to say that the payouts seem…

I have to say that the payouts seem just and fair and am happy with the speed at which my winnings were returned however I do find the site crashes on my phone sometimes but that is the only flaw I have come across, I did not receive my 500 free spins either however I was content with the quality and quantity of the site. Would be 9/10 for me but can’t give another half of a star lol

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Nice website. Quick withdraws and good customer service comms

Recently joined STS and had a big win with good odds...Over £400! On top of that I got the £40 signup bonus which was amazing! Withdrew my winnings and they were in my bank the next day! Very impressive site and some of the more well known bookies could certainly learn a thing or two from STS when it comes to withdrawals. Highly recommend them for their easy to use website and great all round experience.

January 4, 2021
Unprompted review
Rated 1 out of 5 stars

Having troubles getting money back they…

Having troubles getting money back they ask you to upload documents.then ask again for more I sent pic of bank card passport and bank statement.even that's not enough for them seems very untrustworthy site to me having seen reviews on here it inforced my opinion very much not to be trusted sites update money on way to my account thanks to one customer service personnel.. still won't be using them again as it Was a lot of Hassle to send and update id.they will say they have to have all id checks but very unique how they go about it asking to much personal data.could be used for fraud!!!! As you see from below standard reply we have to do checks ect .we sorry we have not met standard.ect ect the fact is do your id checks before you take first deposit ....????? I have been given my withdrawal back .but don't think I LL risk my money with them again....

January 1, 2021
Unprompted review
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Reply from Stsbet

Dear Warren,

We are sorry for your experience and we understand your frustration. In regards to the verification procedure, this is completely standard and is following all regulations that are required by the UKGC. As you registered with us you were also aware when you familiarized yourself with our terms and conditions that it may take up to 72 hours for verification to be processed.

Furthermore, if the documents you provided are incorrect, they would be rejected. If the provided documents do not meet the requirements, we will still need them in order to complete the verification process.

We are sorry to hear we have not met your expectations.

Should you want or need further assistance regarding your account, please contact us directly.

Regards,
STS Customer Support

Rated 1 out of 5 stars

Warning do not pay out please avoid

Please stay well away getting account verification for pay out is impossible and do not pay out

December 16, 2020
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Simon,

We are sorry to hear of your experience not meeting your expectations.

Kindly note, that once verification is requested and documents are submitted, but they do not meet the requirements this will indeed prolong the process.

Once we receive all necessary documents we strive to verify all players within a reasonable timeframe which is usually no longer than a 48-hour timeframe.

We apologize for any inconvenience this may have caused you.

Should you need further assistance please feel free to contact us directly at our support email at support@stsbet.co.uk or via live chat so we can immediately try to assist you further.

Regards,

STS Customer Support

Rated 5 out of 5 stars

So far so good with STS bet

So far so good with STS bet, there are a large amount of sports to bet on with an extensive amount of match markets, also send out regular offers which is good.

December 15, 2020
Unprompted review
Rated 1 out of 5 stars

I’d give this site a zero if I could

I’d give this site a zero if I could. Please don’t waste your hard earned cash on this site as the payouts are almost impossible and if you do have a win you play it through cause they are so small! Please take my advice and AVOID, AVOID, AVOID. You have been warned!!!!

December 14, 2020
Unprompted review
Stsbet logo

Reply from Stsbet

Dear J.

We are sorry to hear of your experience not meeting your expectations. Also, it is a shame to hear that luck was not on your side.

We would like to hear from you if you would like any assistance directly with your account please feel free to contact us directly at our support email at support@stsbet.co.uk or via live chat so we can immediately try to assist you further.

Regards,

STS Customer Support

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