Stubble & Co Reviews 729

I ordered a Hybrid Backpack 20L and as a new customer, I got 10% off. 2 weeks after I received it I noticed that they had a sale on, offering 20% so I cheekily asked if they could match the new price, and they did!

Aside from this great customer service, the Hybrid Backpack 20L is fantastic. I bought it after watching numerous YouTube reviews on backpacks in general which highly rated the Hybrid Backpack range. I looked on the Stubble & Co website and was very impressed with the features. As a commuter who has to travel 30 miles to work, a commute which involves a 20 min walk and 3 trains (both there and back), a backpack is not just a backpack. It becomes part of the weight my legs need to carry so it's important that it's comfortable. My old Fjallraven was really hurting my shoulders (which was strange considering one of its selling points was that it doesn't do this...) it was also almost featureless compared to the Hybrid Backpack 20L. I pondered getting the 30L but opted for the 20L to enforce a limit on the amount of stuff I carry to/ from work (bad habit of mine). Amazingly, I have actually been able to fit more in this than my Fjallraven and somehow, I have no pain in my shoulders. I barely feel the weight of all the things items I have convinced myself are essential (Do I really need 5 USB-C cables? Yes, just in case). I even changed my work coat to match the backpack because this purchase triggered a refresh of my 'commuting uniform', so definitely a life enhancer. I must get someone to take semi 'candid' photos of me on Thameslink or the Victoria line so I can see how smart I look.

If you are thinking about buying this, stop thinking... just buy. Your shoulders will thank you!

I love my Stubble & Co backpack and use it daily. I had an issue with a buckle, which broke twice. In the first instance, Stubble & Co quickly arranged for a courier service to fix the buckle. In the second instance, the Stubble & Co team offered a replacement due to repeat issue. As my backpack model was discontinued, the team provided me with a similar product, quickly dispatching a roll-top bag as a replacement. Throughout the experience, the responses were quick, courteous, and thoughtful. Stubble & Co not only makes great products, but also cares about the customer experience and sustainability. I love the brand and am thankful for the great customer service!

Product is well made, fantastic quality. It was really difficult to find a proper 'waterproof' backpack vs just 'water repellent', glad I finally found it with Stubble & Co. Also customer service was quick and helpful. Daphney in particular was great!

Received amazing service from Stubble & Co on my recent order. they handle customer inquiries like a high-touch / high-end luxury brand (Daphney was my rep). Very impressed and will certainly come back for more of their products down the road. Thanks 👍

Chris - The customer service at this company is amazing, I recently ordered a bag but it fell into discount the day after, I reached out to them and on the day they responded back quickly and issued me a partial refund in line with the discount. Their product is amazing and so is the team working behind the scenes!

I love the product, my Stubble bag is excellent and the customer support was fantastic when I needed it.

I've bought two bags and they're both good, later I emailed them to get an invoice and they replied with the invoice the next working day.

***Amended since the refund has now been paid - perhaps the negative review expedited this. My experience was not great…after returning an item it took 11 days and several emails to receive the refund after the item had been sent back. The customer service agent asked me to provide a postage receipt despite using the approved return courier and the tracking showing as returned 10 days prior.

Amazing customer service. Very courteous and prompt communication.

Ordered next day delivery on Tuesday. It’s Friday and there’s no sign of it and nobody can tell me what’s happened. Customer service just say it’s out of their hands and with Evri.

Delievery was on time and the Customizing Support was very helpful!

Great bags, I’ve got two, and these are awesome.

Shipping takes its time (ordered at the end of Christmas, so expected).

Customer service is responsive.

Bags are really functional and work well, sturdy materials and built to last.

Stubble and Co were great - I loved my original bag - XL Holdall, sadly it got damaged as a result of a fault but Stubble and co did not hesitate to offer a replacement. Sadly they not longer do the origianal style of bag but offered me a alternative

Stubbie & Co's customer service is second to none. Truly. I swapped the colour of my bag: it was no issue. The straps on the new bag kept slipping: they replaced it, no questions asked, They're friendly, super responsive, and generally very helpful, The product is great too.

Great satisfaction with the two products I ordered : wash bag and tech bag.
They both are light, smart designed and seem resistant. Colors and materials are qualitative. If it’s the case in the long RUN I may consider buying some luggage later.

I have the 40lt kit bag and I am obsessed with it!! I use it all the time! Customer service is absolutely outstanding!!

The customer service provided was brilliant, Daphne helped me with a backpack issue I was having and the response times were fast.

Very good customer service!
They replaced the backpack because one part had torn, and I was even able to switch to a different model. Very friendly and super quick to respond.

The quality is great and the bag looks even more beautiful than on the pictures. And, the service is also friendly and good.

Fabulous products - I have just bought a second 20l roll top.
Customer service - the best. Daphney completely nailed a return / refund issue; great speedy communication, friendly and made it so simple.