Stubborn Mule Travel Reviews 

49
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and expertise in crafting personalized, stress-free holidays. Many people highlight the meticulous planning and seamless execution of trips, ensuring everything runs smoothly from start to finish. Reviewers appreciate the bespoke itineraries, carefully designed to suit family needs, budgets, and preferred destinations. Customers frequently mention unique activities and accommodations, often away from typical tourist crowds, leading to unforgettable adventures. The overall experience is consistently described as magical, exciting, and truly special, with many planning to use the company again for future travels.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, consistently describing them as fantastic, amazing, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, highlighting meticulous planning that ensures... See more

Location

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User experience

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Reviews shaping this summary

Rated 5 out of 5 stars

We love stubborn mule, we have booked three holidays with them and are going to book another for next year. They make us do things that we would never normally do, which are extraordinarily fun! Th... See more

Company replied

Rated 5 out of 5 stars

We booked a family trip to Belize with stubborn mule and from start to finish it was absolutely fantastic! Emma and Holly were super helpful, working with us to plan out a trip that would work for the... See more

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Rated 5 out of 5 stars

We have booked 4 holidays through Stubborn Mule and I just cannot rate them highly enough. The itineraries are well throught through and managed and they have excellent operators on the ground. I li... See more

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Rated 5 out of 5 stars

Great experience with Stubborn Mule. Having used them for a trip to Costa Rica we happily booked our holiday to Namibia with them. Everything went very smoothly and the local company used to facilita... See more

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Company details

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A tour operator specializing in adventure family holidays to Asia, Africa and Latin America.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

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4.8

All reviews

(49)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Where next!?

Just back from our second impeccable Stubborn Mule holiday after an amazing trip to Vietnam last year.

Thank you Charlotte and Molly for organising an amazing trip to Morocco, to Karima for coordinating everything on the ground and to Jamal our driver and guide who was absolutely fantastic. He took great care of us and kept everything stress free.

Morocco exceeded all our expectations and was great value for money. Incredibly varied climates and environments as we travelled from dusty Marrakech with its busy souks to verdant Fes stopping along the way in snow-capped mountains, sunny oasis, and spectacular sand dunes.

Everyone had a wonderful time, and we’re already debating the next destinations to put on the wish list!

April 11, 2026
Unprompted review
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Reply from Stubborn Mule Travel

It's fantastic to read your comments after two great trips - thank you for travelling with us again! We're delighted you had an amazing time in Morocco, it really does have a phenomenal range of landscapes and experiences. We can't wait to see what's next on your wish list!
Best Regards
Charlotte and Molly

Rated 5 out of 5 stars

Absolutely first rate!

What a knowledge, friendly, imaginative, helpful team! Thanks for organising our incredible trip to Iceland. Keep doing what you’re doing!

April 1, 2026
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Reply from Stubborn Mule Travel

Thank you so very much Haydon and we are thrilled that your Iceland trip was incredible! One of our favourite places - we hope you have many happy memories to look back on.

Rated 5 out of 5 stars

The best agents - 4 holidays done, consistently excellent service

We have booked 4 holidays through Stubborn Mule and I just cannot rate them highly enough. The itineraries are well throught through and managed and they have excellent operators on the ground. I like the fact they give you some options on the accommodation rather than just going for the most expensive so you always have choices. They were also amazing at getting our flights rebooked on our most recent trip as a result of the Iran/Middle East flight issues.

April 12, 2026
Unprompted review
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Reply from Stubborn Mule Travel

Hi and a huge thank you for your very kind review - thank you for repeatedly travelling with us. It means a lot that you continue to trust us with your holidays and that we were able to sort out your Middle East flights most recently. Thanks again!

Rated 5 out of 5 stars

Stubborn Mule arranged an amazing trip…

Stubborn Mule arranged an amazing trip to Machu Picchu and the Galápagos Islands. They thought of everything, pensive din good contact, and ensured it was a vacation my family will never forget!

April 10, 2026
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Reply from Stubborn Mule Travel

Thank you so much Richard for your excellent review - we are completely delighted your family had a great time in Peru and the Galapagos!

Rated 5 out of 5 stars

Family trip to Mexico

Stubborn Mule organised a trip to Mexico for us in Easter 2026. 10 days for a family of 5 (children aged 13, 10 and 8). It was brilliant - three different hotels and an itinerary with lots of great activities - ziplining, kayaking, cenotes, archaeological sites, wildlife and more. We would absolutely book with them again. The organisation was excellent.

March 30, 2026
Unprompted review
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Reply from Stubborn Mule Travel

Many thanks for your review! Your trip to Mexico sounds completely amazing with a fab mix of activities and hotels. We agree it's a wonderful country for families, with such an incredible variety of experiences. We very much look forward to planning future adventures with you.
Kind Regards
Caroline and Sarah

Rated 5 out of 5 stars

Cape Town, Winelands and Garden Route

We have just retruned from Cape Town after another great trip arranged by Stubborn Mule follow trips to Sydney/New Zealand and Borneo also arranged by them and they know how to arrange fabulous trips!! Every hotel was superb.
Four Rosemead was lovely with Jade and her colleagues, Franschhoek hotel was great as well and the Lofts in Kynsna was out of this world with the water view.

CT was simple amazing, blue skies the entire holiday apart so great weather. The tours in CT were superb, so knowledgeable and we learnt so much along with seeing stunning views and loved the beaches/ Cape Peninsula trip, guides were delightful.
One of the highlights was our tour of Bo Kapp when we were taken to a house to meet a former Springboks Captain player and we talked rugby stories.

We loved Franschoek, we visited 6 wine estates on the brilliant tram in the same day, we learnt to share the wine tasting after the first couple as we wanted to ensure we made it through the day!! Every wine estate was magnificent. The garden route drive was great, all went well and the kayaking and ziplining superb fun.

A brilliant trip yet again put together by the wonderful people at Stubborn Mule and our thanks to Sarah J for her help on this trip, we will be booking another trip shortly.

Piers & Ali Comonte

March 26, 2026
Unprompted review
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Reply from Stubborn Mule Travel

Dear Piers and Ali,
Thank you so much for your fantastic review! It really made our day to read your comments and to know what a great success your trip to South Africa was. We appreciate you trusting us again with your travels, and look forward to helping you again the next time. We can't wait to see where your next adventures will take you!
Best Wishes
Caroline and Sarah

Rated 5 out of 5 stars

Non holiday review

Holiday cancelled due to war in Middle East. Lydia and Jess were brilliant about supporting decision making process, being flexible and ultimately refunding us in full. Would book again with no hesitations

March 30, 2026
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Reply from Stubborn Mule Travel

Huge thanks Jonathan for your kind words. Having to cancel a holiday is always so disappointing, especially after all the anticipation and energy (and money) invested into it. It's great to know that you felt supported as you went through the process of figuring out the best course of action and that our straightforward refund procedure has left you feeling confident in booking with us again in the future. Thanks again! We look forward to planning your next adventures.
Best Regards
Liddy and Jess

Rated 5 out of 5 stars

Perfect holidays made easy!

The team at Stubborn Mule have helped us to organise amazing trips to Egypt, Thailand and most recently India.

The trips are tailored specifically for your budget, length of holiday and preferred destinations.

Their approach takes the stress away from organising the perfect holiday!

February 13, 2026
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Reply from Stubborn Mule Travel

Hi Robert - huge thanks for your review! It's always a pleasure looking after your family's adventures and we're so happy to know that you've had some wonderful holidays. Where will the next one take you? We're ready when you are!
Best Regards
Sinead and Steph

Rated 5 out of 5 stars

Planned to Perfection

Massive thanks to the girls at Stubborn Mule for all their help organising our amazing recent trip to Thailand. We were a party of 4 adults and 4 teenagers.
Stubborn Mule’s knowledge, planning and organising of the trip , thankfully meant that I had very little to do , both beforehand and during the trip !
It was just so brilliant to have everything planned so perfectly for us.
From being met at Bangkok airport by our guide , to our 4 amazing hotels in Bangkok, River Kwai, Khao Sok and Krabi , to our various modes of transport on our day trips , tours , restaurant recommendations, tips and advice, detailed itinerary - everything was amazing.
Couldn’t recommend these guys highly enough and will definitely use them again for any big adventure holiday.

February 8, 2026
Unprompted review
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Reply from Stubborn Mule Travel

Hi Andrea - many thanks for your fantastic review - really kind of you to take the time to do this. We were thrilled to know that your Thailand adventures all worked seamlessly and that everything was amazing. Having us do all the legwork so you can sit back and enjoy is exactly what we aim for! Thanks again.
All the best,
Sinead and Steph

Rated 5 out of 5 stars

An AMAZING travel company

We have booked two holidays through Stubborn Mule and I couldn't rate them highly enough. They give you a preliminary itinerary which you can tweak (with their help) to make it absolutely perfect for your family. We loved our trip to Croatia and Mexico - we saw things that only the insiders know, stayed at hotels we would probably never have found and enjoyed experiences that kept our fussy teens amused and busy.
Honestly, I've never dealt with such a fabulous company and such helpful ladies. Thank you

March 12, 2026
Unprompted review
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Reply from Stubborn Mule Travel

Hi Lisa,
Huge thanks for your fab review! Sincerely appreciated. We're delighted you loved your trips to Croatia and Mexico and that even the fussy teens were happy. Thank you for your kind comments about our helpful team, it really makes our day. We hope we can help you again with another trip in future.
All the best!
Kind regards from all the team

Rated 5 out of 5 stars

A wonderful memorable holiday. Many thanks Stubborn Mule.

Just returned from 4 weeks in Indo China all organised by Stubborn Mule. Three weeks before departing 6 days of our holiday had to be reorganised due to the border dispute between Thailand and Cambodia. SM quickly offered us other interesting itineraries to choose and rescheduled flights and accommodation. As well as visiting the usual tourist sights we visited more unusual places and activities. Highlights included harvesting, cooking and eating red ants in Cambodia, Kulen Elephant Forest, boat trip through the mangrove forest near Siem Reap, visiting the Burma Death Railway museum where I was shown my Uncle's records when he was a prisoner of war and the locations he was imprisoned. A particular highlight was staying with a Hill Tribe north of Chiang Mai in a stilted house which we accessed by a river walk and bamboo raft ride. A wonderful memorable holiday. Many thanks Stubborn Mule.

February 4, 2026
Unprompted review
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Reply from Stubborn Mule Travel

Hello Clare - what a completely wonderful review - thank you so much for posting. We've loved living vicariously through your travels, Clare, and the experiences you've had sound truly special. Seeing your uncle's POW records must have been deeply moving and I imagine you have very many incredible memories to keep with you.
Thank you again for travelling with us and for writing your review! We hope to help you again in future with another trip for your family.

Rated 5 out of 5 stars

Brilliant two week trip to Costa Rica

Everything went very smoothly from the moment we landed until we arrived back home. Everyone was exactly where they said they would be and super friendly.

It was a relief to be met at the airport and have a car ready and waiting for us. The airport was very busy and it took all the pressure off trying to work out how to get out. Our first port of call after San Jose was Uvita. Cusinga Eco lodge was the perfect first stop. Breathtaking views, animals, wild (but safe) trails and a completely private beach. I have travelled extensively and I could not believe that there was somewhere on earth like this. It was stunning. We saw loads of animals and enjoyed watching the sunset at the look out point.

Manel Antonio had a completely different vibe, it was bustling and loads to do, we really enjoyed exploring the huge hotel which was very unusual. Costa Verde is laid out up a whole road, there are lots of pools, restaurants and hotel cars that will drive you up and down the hills. We loved eating pizza while monkeys snuck in and ran along the railings. The beach was beautiful, we rented boogie boards and spent a whole afternoon playing in the waves.

We spent Christmas Day in La Fortuna. White water rafting was the highlight of the trip, even my very nervous 13 year old fell in love with the adrenaline rush. The hotel in La Fortuna was beautiful with spectacular views of the volcano. The pool was a highlight, the kids loved ordering drinks from the pool wet bar...to be honest I enjoyed this too. We spent Christmas day zip-lining which was a once in a life time experience.

Bijagua was a highlight for me, mainly because of Casita Tenoro, these little casitas have huge windows in every room which look out into the forest, we felt emersed. We spent the day tubing down the Rio Celest which was fabulous.

Our final stop was Samara, which was the perfect end to the holiday. Four days of beach and relaxation, my youngest had a surf lesson which he loved and New Years was spent on the beach soaking up the sun.

Everything went so smoothly, all the tours were well organised and friendly. It was nice meeting some other families along the way, but also lovely having our own space. Despite being the high season, we were not stuck in crowds. The pool hotels were calm and relaxing and we did not have to queue or wait for anything (except immigration)

Holly and Emma were brilliant, they answered questions and made changes and additions to the trip right up to the week before. They were very reassuring, and made excellent recommendations about where to go within central America, which was important as I was travelling with the children alone. Everything was planned perfectly. All in all a fabulous holiday. Hopefully Vietnam next.

December 18, 2025
Unprompted review
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Reply from Stubborn Mule Travel

Thank you very much Lorna for your review - it's so good to know that your Christmas in Costa Rica was a huge success! We love reading all your comments about the various hotels you stayed at and it sounds like we got the mix just right. We hope you have many very happy memories to look back on, and look forward to helping you with your holiday to Vietnam!
Kind Regards,
Emma and Holly

Rated 5 out of 5 stars

Magical Madagascan experience

We couldn't have asked for more! We had a fantastic trip to Madagascar in the summer, which Stephanie, Sinead and the Stubborn Mule Team organised for us and it was perfect. From the first call, planning it was a wonderful experience and the itinerary was designed to suit our family with two active teen boys. A perfect mix of seeing the country, exploring, spotting wildlife, hiking, cycling, meeting locals and relaxing. We couldn't have done it anywhere near as well ourselves (if at all) and the whole experience was made by the fantastic driver, guides and local tour operator that Stubborn Mule arranged for us. Their support was essential before the trip and reassuring throughout it. We would highly recommend them - what a friendly, knowledgeable and professional team.

August 11, 2025
Unprompted review
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Reply from Stubborn Mule Travel

What fabulous feedback - it's great to know you had a fantastic time in Madagascar, a country where it is undoubtedly more challenging to 'go it alone' - especially as a family. Thank you so much for taking the time to post your review.

Rated 5 out of 5 stars

Fun filled, superbly organised family holidays.

We have been on many Stubborn Mule family holidays, starting in 2015 when we went to Cuba. We have also been to Morocco, Thailand, Costa Rica and our last one was Japan in the summer 2025. They have all been super special in very different ways, but the fun, attention to detail and the exceptionally well organised trips have been consistent across all the holidays. Sadly our kids have probably outgrown Stubborn Mule now, otherwise we would continue to use them for fun filled family holidays. I cannot recommend them highly enough; they create amazing holidays so go for it!

August 1, 2025
Unprompted review
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Reply from Stubborn Mule Travel

Huge thanks for posting your review - it's always wonderful to hear from a family like yours who has been on several trips with us over the years. We remember your Cuba trip which seems so long ago now, and it's great to look back on the list of countries we've helped you explore. We're more than happy to continue adapting our trips for you, even if you're travelling without the children these days - maybe Sinead and Steph can get in touch with you to talk about some ideas! Thanks again.

Rated 5 out of 5 stars

Excellent team who organised an amazing…

Excellent team who organised an amazing sabbatical for us to Sri Lanka, Fiji and Canada. Huge thanks to Sinead, Stephanie and the whole Stubborn Mule team

August 7, 2025
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Reply from Stubborn Mule Travel

Huge thanks for your review, Jo - your trip looked completely brilliant and we're pleased it was a success! Hope we can help you again in future with another adventure.

Rated 5 out of 5 stars

Namibia Self Drive

Great experience with Stubborn Mule. Having used them for a trip to Costa Rica we happily booked our holiday to Namibia with them. Everything went very smoothly and the local company used to facilitate our self drive were also great. We were understandably apprehensive but all went very smoothly. Great accomodation, guides and recommendations. Namibia was an all time family favourite, go if you can!
We are now looking forward to our next adventure to Japan, also booked with them. The team are always very helpful and responsive to any emails or calls. Very family orientated, would not hesitate to recommend using Stubborn Mule.

July 11, 2025
Unprompted review
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Reply from Stubborn Mule Travel

Hi Kath - many thanks for your review - hugely appreciated. We agree about Namibia, such an incredible country. Looking forward to seeing you off on your Japan adventure which will be a completely different experience (but still wonderful!)
Best Regards,
Sinead and Steph

Rated 5 out of 5 stars

We had a great experience with our…

We had a great experience with our Thailand holiday we booked through Stubborn Mule as it was so easy, great to have peace of mind that transfers and tickets to tours were taken care of. The communication from their local agents was perfect and it was brilliant to have a local guide for 2 days in Bangkok, made it easier to see the sights. I’d definitely book through Stubborn Mule again.

December 21, 2025
Unprompted review
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Reply from Stubborn Mule Travel

Thank you so very much for posting your review - we're delighted you had a great time on your adventures in Thailand. Having everything arranged and taken care of makes such a difference doesn't it, and you can just enjoy your family time without stress. So happy to know you'd like to book with us again sometime, and we'd love to help you plan the next exciting trip!

Rated 5 out of 5 stars

Great experience

We used Stubborn Mule to book a 2 week family holiday and generally everything went very smoothly, communication was great and the Holiday was very good.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible experience worth every penny

Having always travelled independently this was the first time we’d used a travel company. We travelled to Costa Rica with our 6 year old daughter. Firstly, Robyn patiently worked with me to determine the best itinerary with appropriate travel times and locations and the documentation and bookings were superb. Our flight out then experienced a 24 hour delay, stubborn mule talked us through the whole experience and adjusted all of our travel plans at the other end accordingly. It was seamless and worth every penny. Will definitely use the team again for another adventure.

March 29, 2025
Unprompted review

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