Sturgess Motor Group Reviews 

Do not use this dealer. No customer care at all.!!
I have signs of corrosion on my vehicle which is less than 12 months old.
I wish I had read all the poor reviews (and there are a few) before parting with my money.
Official complaint logged with The Motor Ombudsman and also Jaguar direct who are looking into the matter.

The after care service is, as most people are saying, appalling. Nice as pie when they want you to purchase from them and can't do enough but any issues experienced afterwards they really don't seem to care. Shame as this was a dealer who was recommended to me plus the nearest Jaguar dealer to me never wanted my business as they didn't call me back!
My less than one year old F Pace was leaking water from the engine area. Called Jag Assistance who came out and found that the headlight washer unit needs replacing. Called Sturgess to book in yesterday (22.01.2021) and as I live one hour away from the branch I need a courtesy car and the earliest they have a vehicle available is 1st March ! Granted this is not urgent and the vehicle can be used still however what kind of service is this??!!.. and what happens if in the future if i encounter a fault which is urgent. When questioned why the long delay I was told that they have long waits for courtesy cars (maybe provide some more then?!!) and that I could take it to an alternative dealer!! Sorry but I placed my business and money with Sturgess so I do not expect to be palmed off to an alternative dealer. I have emailed the original sales person who I done the deal with and await his response... lets see if I get one!

Ty Wilkins & Sam Burke both so called Managers. This company advertises on You Tube that they are a family company that has been going for decades due to how they really go that extra mile for - guess who, yes CUSTOMERS. What rubbish, they're as nice as pie whilst negotiating a deal then I noticed the car I was interested in was not on website. So I presume it got sold, I then emailed both names above numerous times asking if it sold. I got no reply, all I wanted was a simple answer. Just goes to show they don't go extra mile, they just want to sell cars, then once they have & your not a potential customer they just don't want to know you!

Used them for servicing since I brought my XF from them. The sales side was fine. However the servicing is appalling. Back in Dec 19 I asked for a major service and a cam belt change. This year I went to book in again and was told my car needs a major service as the last two were minors. I questioned this as I was under the impression that a major had been carried out, but apparently it hadn’t. I have now asked why I was given the wrong information last year and why what I asked for wasn’t done. I also asked them to check what I paid for last year. (I’m now concerned if the cam belt was even changed) Since asking that I’ve heard nothing back. I’ve now just cancelled my next service and will book it in elsewhere. I will also be asking the next place I use to check the condition of the cam belt.
I was also looking to buy a new car from them in the new year as the sales team were great before, but now I know the service team don’t understand what customer service is, I’ll look elsewhere for a new car. So all in all I do not recommend Sturgess.

I purchased a very nice pre-owned Fuji white Land Rover Discovery HSE Luxury with only 4,500 miles in late October 2020 from Sturgess Leicester. After a few days I had some issues with the car predominantly that the tail gate would not always open and close correctly. I contacted Kayleigh Shaw at customers services she made arrangements for the vehicle to be collected.

Each time I made contact with Kayleigh she has been very attentive and helpful, Kayleigh explained the progress of what was happening to the repairs on my vehicle and I must say she made me feel that she was giving me her personal attention.

Because it was an intermittent problem the issue was not picked up before I collected the vehicle however as soon as they became aware everyone involve did their best to rectify the situation this included Chris who picked up the car and Paresh who kept me up to date with progress when Kayleigh was on annual leave.

Thank you Kayleigh, Chris & Paresh and all those at Sturgess who worked to rectifying the problems for me.

Pretty poor service at the Land Rover Narborough Road showroom for a second time. We visited the showroom a few years back to buy a Land Rover the service was pretty dire - left waiting, disinterested sales staff so we went to Stratstone in Nottingham and bought a new car from them instead. Fast forward to October 2020 and we are looking to replace our Freelander with an Evoque, thought we’d try Sturgess as its closer and you never know it might be OK!
Sadly not, apart from the poor receptionist who was left to apologise, the service was non-existent - kept waiting for more than half an hour beyond our booked appointment to be told ‘we don’t know how long it will be you can either wait or come back’ Interestingly there was another customer who had an appointment and had also been left waiting. Goodness knows what the after sales service would be like. We’ll just have to buy our car elsewhere again.

Update: just had a response from Sturgess some 11 months after the event, not that I was waiting for or expecting one but really is it worth bothering to do that so long afterwards - we bought a new car elsewhere last November (not Land Rover) and are very happy with it!

Just bought a new (used) car from Sturgess.
Their service is absolutely fantastic. Tariq dealt with me throughout my purchase. Unlike most salespersons, he was neither pushy nor rude: he did not try to sell me anything I didn't want. Departing with that amount of money is never easy - but Tariq ensured respect, comfort, patience, and trust.

Thanks again Tariq and Sturgess for a very pleasant, easy, swift, and hassle-free experience. I'll no doubt see you again when I come to make my next purchase, and I will be recommending you to friends and family.

Michael (A5)

Having had less than favourable experiences at two larger dealerships in the Midlands, Sturgess in general and Jack Davey in particular, were a breath of fresh air. No hard selling. No supercilious attitude. No spurious “deals” that sound enticing but don’t stack up behind a plethora of figures and mis-matched detailed specifications.

Jack understood our requirements and exceeded our expectations throughout the process and this high standard of care is extending post-sales – not a claim many organisations can make in the industry I’m afraid.

Jack was supremely knowledgeable, approachable and professional. He knew the specs inside out. He understood what we were looking for and when seeking an earlier delivery, only selected alternatives that made sense. In the end, we swapped a few things in and out and this was made much easier by Jack guiding us along the way. Jack’s attention to detail including remembering the pet name for the car is exemplary.

A car is too complex and too expensive to simply buy on-line – even in these Covid times – we wanted superb customer service, hands-on and face to face. Jack Davey and Sturgess gave us that.

We would wholeheartedly recommend Sturgess Jaguar.

Intentionally damaged my car changing a filter during a service, presumably due to laziness. Half a dozen promises of calls from the service team, none of which have been kept.

I purchased a new Velar in 2018 from Sturgess and had great service from the sales team. Its our first JLR experience and we've been more than impressed. The car had to go in to Walnut Street on several occasions over the past 2 years, a warranty issue and a software update, its also just been booked in with them for its 24 month service. Each time i've dealt with Kayleigh Shaw and she has been superb. Nothing is too much trouble, everything is professionally explained in detail and confirmed and you really get that personal customer experience that so many companies fail to do well. Kayleigh and Sturgess have certainly nailed it and i would not hesitate to use them in the future. The Velar is amazing aswell.

As per many reviews of Sturgess, this concerns my Jaguar XF that i purchased from the Jaguar dealership in Leicester. Gave them a glowing review of their sales process originally but after a short while found all the issues with the vehicle. I paid dealership price so expected my vehicle to be in top condition and none of the issues were identified by the company. Within 2 months of purchase had to have new breaks all round, 4 new tyres and then other issues appeared - key not recognised by car, climate control issues, problems with the alarm, broken driver’s seat, etc. The vehicle has been in to my local main dealer and issued still not able to be fixed, done under warranty and some not.
Emailed and left messages at Sturgess but no one returned any communication. Hopefully someone from Sturgess Leicester might see this and have a decency to reply.
If I could post with no stars I would

Thank you to Sturgess once again for a great service. My car was picked up by Tracey Powley who drove miles to do the round trip enable me to have a full car service while sheilding and was very kind and extremely helpful. The manager Sam Sharpe also went the extra mile and I am very grateful to the team. The car was immaculate on return and they ensured all the safety procedures were in place with the car being disinfected on return. Thank you for being consistent with a high standard of care. I rate you 6 stars. Helen

Excellent service post lockdown. My car collected and delivered back after service. All staff extremely friendly and helpful. A company that actually seems to care about their customers.

I ordered a Mobility Car 2nd of March. Got told 2 week turnaround. I know we've had this terrible Covid-19 virus but still not receive it. The Customer Services is none existent, they promise to ring you back and don't bother to, so you have to keep chasing up. Friday spoke to the General Manager at Sturgess Jeep and he was very rude and unhelpful, asked one of his Managers to call me who promised to call me back by the end of day. Still not heard from them. AVOID BUSINESS, they have no Customer care and no communication.

***Warning, please do not consider purchasing a vehicle from this dealership before reading this...

If you’re viewing a vehicle after seeing it online please make sure you go around the car meticulously.

Having purchased my car I found faults with paint corrosion on the roof trim (that had been covered up) and a significant parking dent which was also covered up with t cut.

I raised my complaintS a few days later when I washed my car for the first time and subsequent found the damage.

The responses I’ve had from the complaints team have been dismissive, ignorant to my rights.

I’ve paid over CAP for the car and expected it to be in an excellent condition and not below this.

I don’t often raise complaints but I feel aggrieved here at how they haven’t been transparent with the true condition of the car and the ignorance to my genuine complaint. I’ve now had to raise things with the Motor Ombudsman.

Very good service and process from Olivia followed by excellent after sales service. Thank you

I have purchased 2 Mito's from new however the first vehicle broke down on numerous times and it was a constant battle with them to get them to look at the car and they said they had fixed the problem but it broke down again.They only once gave me a courtesy car and I wrote at least 5 complaint letters before they agreed to keep the car and it broke down twice with them before they agreed to trade the vehicle back in.The replacement Mito recently broke down (snapped gear cable) not good for vehicle with limited mileage.The vehicle was within the warranty but Sturgess said they could not look at the car for 5 weeks and they were happy for me to be without a means of transport and showed no empathy for my situation.I was forced to have the vehicle repaired at a helpful local garage who were busy but realised my situation.When I first rang Sturgess they promised a call back but it took many calls over 2 days before I had to demand to speak to the service manager who certainly needs some customer care training.When I delivered a complaint letter to the head office I received no reply for 20 days despite their customer care policy saying they acknowledge all complaints within 5 days.Basically Sturgess are charming when you buy a new car and fairly helpful with MOTs and service but if your vehicle gets problems which involves them not getting money from customers they don't care.We won't use this company ever again and don't believe the family business rubbish they quote because they don't act like one just use it to sound like something they are not.

I spotted a deal with Sturgess on Auto Trader UK. I emailled the company and received a prompt polite response. BUT upon further discussions asking for price illustrations for outright purchase or PCP arrangement no-one ever responded. ALSO I phoned to ask whether I could arrange a test drive, no-one ever responded. For a company who quote that they pride themsilves on customer service my experience was shocking. I would never deal with them again

I had a really good experience with the Anstey Sturges, They have been looking after me and my family for years and have recently sorted me out with a lovely little Fiat 500 pop! Huge thanks to all the team and especially Gary for the quick turnover need to call a sap and then meet all the needs and found my perfect car couldn’t Thank them all enough great service and team couldn’t ! Beth Charles

I have just taken delivery of an XF, It was a real pleasure to deal with Richard Brown. The car was in perfect condition and the service I recieved both professsional and friendly.
Just a shame they are too far from me for servicing!

Excellent customer service from Liam. Very professional. Excellent value.we received a video of the car we were interested in. Smooth transition for purchase and trade in. We would definitely recommend this dealer.