My original order was not delivered. Turned out the courier was at fault. Subtel contacted me and offered to send me another one. They did. So top marks to subtel. Impressive customer service.
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Item was delivered on time and in good condition. The glass is a little loose in the frame so it can rattle a bit, I am not sure if this will be a problem?
The item was delivered promptly and I was kept informed of its progress throughout. The package was well-sealed, the item exactly as described in the advertisement. I was impressed!
Quick service and delivery. Notified throughout from the initial order, to dispatch to delivery. The product is everything I wanted. Thank you!
Company details
Written by the company
subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk
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4.0
Great
411 reviews
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Replied to 100% of negative reviews
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I have not received my items yet which…
I have not received my items yet which i ordered before xmas
December 23, 2024
Reply from subtel.co.uk
Hello,
Your parcel was delivered on the 03.01.
You ordered just before Christmas at a time where all delivery services have delay.
Subtel Team
I never received my item #SUK4069864
December 23, 2024
Reply from subtel.co.uk
Hello,
Your parcel was delivered on the 03.01.
You ordered just before Christmas at a time where all delivery services have delay.
Subtel Team
Reply from subtel.co.uk
Hello,
Your parcel was delivered on the 03.01.
You ordered just before Christmas at a time where all delivery services have delay.
Subtel Team
This is a good company to deal with
This is a good company to deal with. My experience was of good pricing and excellent customer service, especially when there was a delivery problem because I ticked the wrong address line on the order! They were really helpful at fixing the problem caused by my error.
December 22, 2024
Reply from subtel.co.uk
Hello,
Your parcel was delivered on the 03.01.
You ordered just before Christmas at a time where all delivery services have delay.
Subtel Team
Dodgy reviews!
There is something very dodgy about the positive reviews and it doesn’t take a genius to spot it!! Somebody needs to look into the source of those reviews. Two a day, very similar language and I suspect generated from the same source. That’s enough to put me off a sale!
December 27, 2024
Unprompted review
Reply from subtel.co.uk
Hello,
We're sorry about that, but unfortunately we can't ask the 168 customers who have written good reviews (and the 4263 customers on Subtel Germany) to rewrite them in the style that suits you.
Besides, there aren't 2 reviews a day, but an average of 4-5 a month.
Perhaps your propensity to imagine reviews as being''dodgy'' comes from your habit of writing that type of review yourself.
Subtel Team
Excellent service, would use them again with confidence.
Ordered a replacement battery for my old model Lenovo B560 laptop (after 2 previous orders from different suppliers were not compatible as advertised.) Subtel kept me informed with all tracking info, order arrived on time and well packaged. The battery was easy to install, and started charging up immediately.
December 11, 2024
Unprompted review
Good fit for my product JBL charge 3
November 23, 2024
Ordered a battery for a camera
Ordered a battery for a camera. When it arrived it wouldn’t charge so they replaced it foc.
The replacement wouldn’t charge either!
As the company is in Germany(I didn’t realise that when I ordered it) I decided to cut my losses and look elsewhere.
October 22, 2024
No Customer service,no telephone response,no email response to incorrect goods shipped.
No customer service, no response to emails, one HR on the phone and a useless company to trade with, I'd say. All I seek is the correct shutter trigger cable for my Canon R5 in exchange for the R6 one that I received from Subtel. I'm claiming my payment recall thru' my CC for this ignorance. Subtel is NOT 🚫 a responsible trader, sadly!!!On last Friday I spent ONE WHOLE HOUR ON Your CUSTOMER SERVICE LINE Without Answer. THAT'S VERY BAD SERVICE FROM S RETAILER!! YESTERDAY YOU EMAILED ME About A BATTERY QUERY 4 days after I sent my original email. I got lucky in your customer service line today too SO NOW I RETURNED THE GOODS TO YOU SND AWAIT A REFUND, finally!! P in Ilford UK
November 8, 2024
Unprompted review
Reply from subtel.co.uk
Hello,
We've sent you a total of 3 emails. Moreover I personally spoke to you on the phone.
You admitted ordering the wrong item by mistake.
We therefore don't understand the premise of your comment.
Subtel Team
Reply from subtel.co.uk
Hello,
We're sorry to read this.
We are however not DPD but Subtel.
It says that your parcel is ready to be collected.
For more informations, please contact us.
Subtel Team
Batterycharged and radio working fine…
Batterycharged and radio working fine thank
you LP
October 23, 2024
Thermal screen cover
Very good thermal windscreen cover fits fiat ducato superb very quick delivery
October 23, 2024
Battery purchase resolved my problem…
Battery purchase resolved my problem with my sonos speaker.
October 23, 2024
To be very honest I’m no tech guy
To be very honest I’m no tech guy . The battery was delivered within 3 days to the uk and I managed to fit it within 15 minutes. You tube videos were the best as no instructions on fitting were given
October 22, 2024
Excellent service
October 22, 2024
Brilliant seller item as described…
Brilliant seller item as described delivered on time
September 22, 2024
Is good but the battery doesn’t last…
Is good but the battery doesn’t last for long hours before it will be drained, guest it do better than this expectation
September 21, 2024
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