My original order was not delivered. Turned out the courier was at fault. Subtel contacted me and offered to send me another one. They did. So top marks to subtel. Impressive customer service.
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Item was delivered on time and in good condition. The glass is a little loose in the frame so it can rattle a bit, I am not sure if this will be a problem?
The item was delivered promptly and I was kept informed of its progress throughout. The package was well-sealed, the item exactly as described in the advertisement. I was impressed!
Quick service and delivery. Notified throughout from the initial order, to dispatch to delivery. The product is everything I wanted. Thank you!
Company details
Written by the company
subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk
Contact info
4.0
Great
411 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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My velux solar windows batteries
My velux solar windows ground to a halt. A little research & doh ! the batteries have expired. The Subtel equivalents were perfect, pre charged and worked immediately. Delivery was prompt and I’ve saved their details for the next time I need replacements !!
September 21, 2024
Scandalous delivery cost
Subtel wanted to charge me £45.95 delivery on my order due to their insistence on using DPD Couriers. So I contacted them and asked them to send via Royal Mail since that would cost £2. They refused. I got them to deliver it to a relative (for £2) who readdressed it and posted it to me for the regular Royal Mail postage cost. I was invited to leave a review here on Trustpilot, which I did. I then received an email from Subtel using extremely unprofessional language pressuring me into changing the content of my review. Absolute joke
August 22, 2024
Reply from subtel.co.uk
Hello,
We are sorry to read this. Indeed since Brexit, DPD and other couriers charge very high prices for deliveries in some parts of the UK (Scottland, Northern Ireland, Isle of Man...).
This happens regardless of the seller or delivery company. This is a rather annoying situation that we and other sellers have unfortunately no control over.
The part of your comment about the normal post is however legitimate, as we unfortunately don't work with Royal Mail. We apologize for this.
The email you received, that was not ''extremely unprofessional'' was not meant to ''pressure'' you in any way but rather to provide an explanation to this very simple situation. Unfortunately an explanation does not seem to have helped.
Subtel Team
good warranty and cutsomter service
i have to say that the warranty they offer is brilliant and what is even more so is that you dont need to rely on the warranty as the batteries i have got are so good that they serve you well. customer service is brilliant too, so as long as the quality keeps up and customer service remains good i will use these lot as my go to .
September 22, 2023
Unprompted review
Dell laptop battery
Quick, easy transaction and very speedy delivery. Well packaged and clear instructions for install and maintenance of the battery with regards to charging etc.
Very happy with my purchase and will definitely be a returning customer.
August 24, 2024
Do not use under any circumstances
No response from the company on trying to return items despite 4 attempts, they appear as if they are trading in the UK, they are not and therefore very difficult to get hold of.
They finally responded after I wrote this review basically saying I had not communicated with them!!!. Doesn’t make sense all I wanted was the option to return the battery, some companies make life so difficult for their customers.
I will return the battery but doubtful any refund will be forthcoming.
As expected - the battery was returned to them on the 23rd September signed for by RANSLEY still no refund!! despite chasing - again
September 2, 2024
Unprompted review
Reply from subtel.co.uk
Hello,
We are sorry to read this.
I personally reply to many UK emails every day and answer the phone many times a day. We are therefore really not difficult to get hold of as I'm talking with clients all day long.
Please contact us at:
info@subtel.co.uk
Or:
0808 / 1315 150
Subtel Team
Excellent price delivery quicker than…
Excellent price delivery quicker than expected
August 23, 2024
ordered battery replacement for my sony…
ordered battery replacement for my sony wh1000xm2, arrived in time and saved my headphones ❤️ the battery totally died and when i saw they started charging again i was so happy!
August 22, 2024
Excellent service
Excellent service, easy website to navigate, description of items spot on, delivered by DPD within the timeframe specified, highly recommend them.
August 29, 2024
Unprompted review
Battery return …
Bought a Philips Avent 2600mAh battery but found it had a different connector to what I needed - my mistake really, but customer services couldn’t have been more helpful, returned & got full refund including postage. Would definitely use again.
August 14, 2024
Unprompted review
Ordered Psu
Ordered Psu, Never turned up . All I got from them was" can we have your address" after giving it to them 4 times I gave up and am trying to get my money back. Eventually received item. It was of good quality and fit for purpose
August 12, 2024
Unprompted review
Reply from subtel.co.uk
Hello,
As there was a problem in the postal code you gave, the first parcel could not be delivered.
We then asked for a confirmation of your address twice, not 4 times.
As we told you, a second parcel was shipped yesterday and is now on its way.
Subtel Team
Brilliant dispatch and delivery
Item was dispatched within a couple of hours of the order being placed and delivered by DHL the following day. Brilliant.
August 8, 2024
Unprompted review
Good price and perfectly correct
Good price and perfectly correct. Delivery was as described and on time. A quality product.
August 6, 2024
Unprompted review
Garmin S2 Replacement Battery
Description of goods and ordering process first class. Delivery of goods very quick and efficient.
July 29, 2024
Unprompted review
Great service overall
Ordered a battery for my Lenovo MIIX 510 and all works great so far. Used their site and delivery was fast enough too.
August 1, 2024
Unprompted review
Everything was great
Everything was great, product as described, super fast delivery thank you !
July 22, 2024
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