Sugar & Sloth Reviews 

235
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the products, which often serve as uplifting reminders and aids for mental well-being. Many people eagerly anticipate their monthly subscription boxes, describing them as a source of joy and a 'hug in a box' that consistently delivers useful and cute items. The staff are frequently praised for being friendly, helpful, and caring, fostering a supportive online community where members feel a strong sense of belonging. However, some customers also noted concerns regarding the social media group, with reports of members being banned, feeling uncomfortable, or perceiving the environment as not always conducive to open discussion.

What people talk about most

Product

Consumers find product to be positive, consistently praising the high quality and unique designs that bring... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of items, with many... See more

Staff

People report positive experiences with staff, highlighting their pleasant, professional, and kind... See more

Subscription

Users describe positive interactions with subscription, with many reviewers expressing delight and... See more

Social media

Reviewers highlight positive aspects of social media, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fab stationery subscription service - my 13 year old daughter has ASD and ADHD and finds transitions difficult. She found it so difficult going from primary school to senior school and this really hel... See more

Company replied

Rated 5 out of 5 stars

I can't begin to describe how much Sugar & Sloth has helped me in my daily life because Anita and her team truly care about people's mental health and wellbeing. Having Sugar & Sloth gorgeous colourfu... See more

Company replied

Rated 5 out of 5 stars

Receiving a Sugar and Sloth tiny hug box is a little present of warmth and sunshine to myself each month. The products are well made and make me smile. Every now and then when I look at my financ... See more

Company replied

Rated 5 out of 5 stars

So much love for sugar and sloth! Products are perfect, beautifully designed, so much thought goes into them and there is nothing like them! They are always helpful if you need any support and kee... See more

Company replied


Company details

  1. Pen Store

Written by the company

I'm illustrator Anita Perry, your neurospicy bestie. Sugar & Sloth is: 💌 A home for overly anxious stationery-lovers 🥇 Tiny Hug Club - The UK's Cutest Independent Subscription Box 🌻 Our Supportive Community At Sugar & Sloth we offer cute, uplifting stationery, accessories, enamel pins & clothing to let you know you're not alone. Tiny Hug Club is our monthly enamel pin & stationery subscription box, super cute goodies to brighten your month.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(235)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products

Amazing products, and really fantastic, personal customer service! One of the best and friendliest companies around!

September 1, 2022
Unprompted review
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Reply from Sugar & Sloth

Hi lovely, I'm so pleased you love our products. Thank you so much for the lovely review <3 x

Rated 5 out of 5 stars

Great products, sweet as sugar

I’ve had several deliveries from sugar and sloth and they’ve all been fantastic. Anita and her team are wonderful, the products are top quality and the packing material is all biodegrade which is a plus point too.
I especially love the inspirational and amusing stickers and greetings cards. And the anxiety toolkit is such a great idea. Check out their subscription service too - it’s great value and full of wonderful cute things.

August 26, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for taking the time to write this review! :) x

Rated 5 out of 5 stars

I found sugar and sloth about 18 months…

I found sugar and sloth about 18 months ago and it has made such a difference to my everyday life. I suffer from severe and chronic mental health conditions which means I can find it hard to functioning to get things done. Using the stationary from S&S has been a life saver..I am able to plan better and to manage my time and MH so much better. I am also a member of the Tiny hug club and would highly recommend that too. It is the pick me up i need each month and all the items are so well made. Great value for money and brings me joy and happiness.

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Hi lovely, I'm so sorry to hear about your mental health. I'm so pleased that our products help to make a difference! Thank you so much for all your support <3 x

Rated 5 out of 5 stars

Brilliant products

Brilliant products, A*

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for leaving this review lovely :) x

Rated 5 out of 5 stars

Absolute gem of a company.

They are an absolute gem of a company and really care about the customers.
They make you feel valued.
Would highly recommend.

August 17, 2022
Unprompted review
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Reply from Sugar & Sloth

We really do care about our customers and strive to give you all the best customer service possible! :) x

Rated 5 out of 5 stars

Highly recommended

Sugar and Sloth will go out of their way to ensure THE BEST customer service! Prompt, great quality and lovely people working there. Highly recommended!

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for leaving this review lovely :) x

Rated 5 out of 5 stars

Sugar & Sloth is just the best!

Sugar & Sloth is just the best - been getting the subscription box for about 2 years and it never fails to make me smile, even the themes I don't think I'm going to be so fussed about always end up amazing. I recently got a t-shirt, hoody and notebook in the seconds sale and to be honest, I'm not sure what was wrong with them! The online community is amazing, all the positive messages and the text club are exactly the cheerleaders you need in your life, and the customer service is above and beyond, so if you ever do have an issue then you can be sure it will be sorted asap. I wouldn't ever hesitate to recommend Sugar & Sloth 🥰

August 17, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for sparing the time to write this review lovely! We make sure to only give you Besties the best quality products so we're very picky! :) x

Rated 5 out of 5 stars

Sugar and sloth are the best

I am a big fan of sugar and sloth items and get very excited every time my subscription box is due .

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Hi lovely, I'm so pleased you like the brand! I'm so happy that you get excited whenever your box is due - it keeps me motivated to do even more! :) x

Rated 5 out of 5 stars

Amazing

Amazing, quality products. Great person, love the badges

May 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for your review lovely :) x

Rated 5 out of 5 stars

Amazing small business

Good quality products with a fast turn around and excellent customer service.

I have used them for years and often recommend to friends

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for your review lovely :) x

Rated 5 out of 5 stars

Do shop here it’s amazing …

One of the best company’s I shop with I’m a member of the hug club box and there super cute and the stickers and pins are the best Iv only been shopping there a few months but I love everything about it

Customer service is exceptional
Products awesome
Everyone comments on them asking where

Im happy to shop here often

Thanks anita

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Eeek, thank you so much for sparing the time to write this review! I'm so pleased you love everything about the brand, it really means a lot :) x

Rated 5 out of 5 stars

I love everything about Sugar and…

I love everything about Sugar and Sloth! The products are great, inclusive and supportive of mental health. I am a Tiny Hug Club member, and each month the boxes are a joy to open! So well thought out and always a nice variety of things. I also love that there is a lovely community of Besties that are so supportive and caring to one another.
Anita and her team have created such a wonderful business filled with positivity I recommend them to everyone I know!

August 26, 2022
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Hi lovely, thank you so much for being a part of Tiny Hug Club! I'm so pleased you love our brand, I really appreciate all of your support :) x

Rated 5 out of 5 stars

More like a friend than a business

Great products, and a fab online community to go with it! But above all, the customer service is unparalleled, nothing is too much trouble and any problems are dealt with immediately and brilliantly! Honestly words cannot express, it’s more like a friendship than a business 😊

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Hi lovely, I'm so happy you see our business this way. I love making Sugar and Sloth a safe space for people and the lovely community helps make that dream a reality :) x

Rated 5 out of 5 stars

Excellent quality and Anita is the best

I’ve ordered a few ties from Sugar and Sloth and everything is always excellent quality, delivered when it’s arranged and the communication is super. Nothing more I could ask for

September 2, 2022
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Hi lovely, I'm so pleased you love the quality of our products. We do our best to ensure your orders reach you in the best quality possible :) x

Rated 5 out of 5 stars

Hands down the best company ever!

Hands down the best company ever!! Amazing subscription box every month, with cute themes and stationery and pin badges! Also has cute T-shirts and hoodies and varies other things.

Customer service are awesome quick to answer and will help anyway they can! Added bit the owner is the sweetest kindest person ever!!

September 2, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for your kind words! It means so much to me :) x

Rated 5 out of 5 stars

Brilliant customer service

I had a query about my recent order because I forgot to fill in the order form properly. The staff responded to my query promptly and resolved my issue. I am so excited to receive my order - I have ordered their stickers and stationary multiple times and it has been utterly excellent every time!

September 2, 2022
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Hi lovely, thank you so much for your order - I hope you love your goodies! Thank you so much for sparing the time to write this review :) x

Rated 5 out of 5 stars

Everything about this company is…

Everything about this company is lovely. If you love cute stationery and gorgeous little characters then you’ll find them here

September 2, 2022
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Eeek, thank you so much for your lovely review! :) x

Rated 5 out of 5 stars

A lovely company with super cute…

A lovely company with super cute products. The customer service is always amazing, Anita and her team go the extra mile. There is a whole community and fandom that has grown up around the characters and products and you are made to feel a special part of it. Would highly recommend.

September 2, 2022
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Hi lovely, I'm so pleased you love our products! The whole community is absolutely amazing and I don't know where the business would be without it :) x

Rated 5 out of 5 stars

Fantastic products and amazing customer service!

Sugar and Sloth have wonderful, unique, fun products! Their customer service and delivery speed is second to none and their communication is always excellent.

September 1, 2022
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Hi lovely, thank you so much for sparing the time to leave this review. I really appreciate your support :) x

Rated 5 out of 5 stars

Not only are the items for sale SUPER…

Not only are the items for sale SUPER cute, affordable, and amazing quality... Anita is also such a lovely person. She takes so much time engaging with her customers and really creating a sense of community and support. Incredible experience every time! x

July 3, 2022
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Awww, thank you so much! The community is as much part of Sugar and Sloth as I am so I always strive to make everyone feel welcome :) x

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