Sugar & Sloth Reviews 

235
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the products, which often serve as uplifting reminders and aids for mental well-being. Many people eagerly anticipate their monthly subscription boxes, describing them as a source of joy and a 'hug in a box' that consistently delivers useful and cute items. The staff are frequently praised for being friendly, helpful, and caring, fostering a supportive online community where members feel a strong sense of belonging. However, some customers also noted concerns regarding the social media group, with reports of members being banned, feeling uncomfortable, or perceiving the environment as not always conducive to open discussion.

What people talk about most

Product

Consumers find product to be positive, consistently praising the high quality and unique designs that bring... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of items, with many... See more

Staff

People report positive experiences with staff, highlighting their pleasant, professional, and kind... See more

Subscription

Users describe positive interactions with subscription, with many reviewers expressing delight and... See more

Social media

Reviewers highlight positive aspects of social media, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fab stationery subscription service - my 13 year old daughter has ASD and ADHD and finds transitions difficult. She found it so difficult going from primary school to senior school and this really hel... See more

Company replied

Rated 5 out of 5 stars

I can't begin to describe how much Sugar & Sloth has helped me in my daily life because Anita and her team truly care about people's mental health and wellbeing. Having Sugar & Sloth gorgeous colourfu... See more

Company replied

Rated 5 out of 5 stars

Receiving a Sugar and Sloth tiny hug box is a little present of warmth and sunshine to myself each month. The products are well made and make me smile. Every now and then when I look at my financ... See more

Company replied

Rated 5 out of 5 stars

So much love for sugar and sloth! Products are perfect, beautifully designed, so much thought goes into them and there is nothing like them! They are always helpful if you need any support and kee... See more

Company replied


Company details

  1. Pen Store

Written by the company

I'm illustrator Anita Perry, your neurospicy bestie. Sugar & Sloth is: 💌 A home for overly anxious stationery-lovers 🥇 Tiny Hug Club - The UK's Cutest Independent Subscription Box 🌻 Our Supportive Community At Sugar & Sloth we offer cute, uplifting stationery, accessories, enamel pins & clothing to let you know you're not alone. Tiny Hug Club is our monthly enamel pin & stationery subscription box, super cute goodies to brighten your month.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(235)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stationary that resonates

I love sugar and sloth. All my products have been of a very high standard and I adore the creativity of Anita, the owner.

I have now subscribed to the stationary box. I have also gifted sugar and sloth products across my friends group.

The products just resonate with me and my friends.

April 8, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Ann, thank you so much for all your support, I'm so pleased you love all your goodies, and that you're now a part of Tiny Hug Club, that makes me so happy! Anita x

Rated 5 out of 5 stars

Always a treat

Receiving a Sugar & Sloth box in the post is always a treat! Even before you've opened the box, the packaging is gorgeous. It's so fun opening the box each month to see what the surprises are.

April 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Jade, thank you so much for being part of Tiny Hug Club, I'm so pleased you love the boxes each month! Anita x

Rated 5 out of 5 stars

Lovely stickers and stationery!

Lovely stickers and stationery!

I have been a Sugar and Sloth customer for quite some time - the tiny hug club subscription is not for me, purely because I have too much stationery! 😅 I am a huge fan of the stickers, badges and washi tapes, they are such wonderful quality and the attention to detail in the packing is exceptional!

February 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Evie, thank you so much for all your support, it means so much! I'm so pleased you love your goodies, I love collecting the washi tape too :) Anita x

Rated 5 out of 5 stars

Amazing

Amazing! My first order was shipped out within 24hours of me buying it. It was packaged lovely and all the items were as shown on the website. I am so happy with my purchase. Since my first purchase I joined the community that they have created through the shop and it has been so amazing. I love the emails I get as well as the wonderful texts. Since making my first purchase I have since signed up for their subscription box which I'm so excited to receive! I would highly recommended Sugar and Sloth!

March 15, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Lucy, I'm so pleased your order arrived with you quickly and that you're happy with your goodies, that means a lot. Thank you so much for being part of the bestie community, and Tiny Hug Club, it's lovely having you :) Anita x

Rated 5 out of 5 stars

Love sugar and sloth

I’ve bought many things from s&s including the subscription boxes. I love the different themes and quality of all the items. The customer service has always been so lovely. My favourite thing is the positive text messages and emails. They get sent just when I need encouragement. Oh and the besties Facebook group is fab! Really encouraging when you need support. So overall, wonderful products and wonderful people!

April 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Tanya, I'm so, so pleased to hear you love the goodies! The positive text messages are my fav thing too, it's so lovely to hear they make a difference. Thank you so much for all your support :) Anita x

Rated 1 out of 5 stars

Very unprofessional in how they have…

Very unprofessional in how they have responded to the bad review and posted about in social media.

April 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Laura,
Thank you so much for your feedback, I respect that you feel this way.

This is the first time I've ever posted a negative website review to our social media (we also work very hard to make sure a negative review is super rare).

In this case I did feel I needed to get feedback on how I handled the situation from our Sugar & Sloth community, as I want to serve our community in the best way possible.

Of course I blacked out any identifying information of the reviewer.

I also asked in my post for no negative comments against this reviewer, I appreciate and respect all club members, past and present. The sole purpose of the post is to ask for feedback on how I acted.

I accept I make mistakes, and I want to learn and grow difficult situations.

I also wanted to share exactly how I acted (with screenshots) as over the past week, the reviewer has shared a lot of negative feedback around the internet, and in Facebook groups. This has caused members of our community to worry that they would be treated unfairly.

As a business owner transparency and honesty is super important to me, I wanted to show exactly how I handled the situation, and ask my community they felt I should have handled it.

The post can be found here:
https://www.instagram.com/p/Cq2ZKoOuaJ9/

Thank you so much, and please do reach out if I can help with anything else,
Anita x

Rated 5 out of 5 stars

Couldn't be happier :)

My banish negative thoughts journal arrived really quickly and was packaged so nicely.
Exactly what I need to sort my through my thoughts right now. Loved the free sticker :)

April 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Henny, I'm so pleased the banish negative thoughts journal is helping you, that's so lovely to hear. Thank you so much for all your support, Anita x

Rated 5 out of 5 stars

Sugar and Sloth is super!

Sugar and Sloth is an excellent small business to shop with. They do a fantastic range of unique stationery and apparel (the pin badges are a favourite in our house) and each delivery arrives well packaged and quickly. Anita, who owns the business, is one of the most genuine people, always going above and beyond for her customers and she genuinely cares about everyone who shops with her. All orders are processed very quickly and you are kept in the loop at all times with your order status.

The products, which range from stationery, to mugs, to pins, to cuddlies, to clothing and jewellery, are all well made, high quality and original designs. And super cute and lovely! They have a fun range of colourful characters and offer 'sweary' options as well as products suitable for all. Prices are good and delivery charges reasonable. I've never had a bad experience shopping with Sugar and Sloth and enjoy receiving my orders. They always put a smile on my face and have a product for every occasion! Thank you so much for such a great little company with fab products I love. I can't imagine a life without Sugar and Sloth... Highly recommended :)

April 4, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Deedee, Thank you so much for your kind words. It means the world to know Sugar & Sloth goodies are making a difference. Holly & I are always here to help and we very much appreciate you, and all your support, Anita x

Rated 5 out of 5 stars

The most caring company!

Sugar & Sloth are the most amazing company, with staff members who truly care and go completely out of their way to make sure customers are happy. We absolutely love so many of their products and really enjoy the surprise of finding out what we’ll receive in our subscriptions. When we had something that lovely but just not quite to our taste, i politely raised it (Customers should always be kind in these situations, it says a lot about us) and the fantastic team reached out to us and made sure we were completely happy, they really were so thoughtful and will always put customers first. I would 110% recommend Sugar & Sloth to everyone. Being a Neurodiverse family ourselves, we really feel cared about and understood by Sugar & Sloth. Their customer service and products are wonderful.

April 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Roxanne, Thank you so much for the kind words, it means a lot that the goodies bring you joy :) Holly & I are always here to help. We appreciate you! Anita x

Rated 5 out of 5 stars

I've had nothing but positive and amazing experiences

I've had nothing but positive and amazing experiences with Sugar and Sloth (And Anita!) From the sweary drawings to the uplifting texts (always at the perfect timing when I need them too) they all make me smile so much
S&S's products have a high quality standard and so does their work ethic - When I purchased a t-shirt (won a discount on it too) and a printing issue was found amongst all the tees, s&s replaced everyones free of charge
S&S will always be a fav shop of mine! 😊💖

December 22, 2022
Unprompted review
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Reply from Sugar & Sloth

Hi Chloe, thank you so much for your support, it's lovely to hear you enjoy the goodies. We are always here to sort any issues, thank you for being so amazing! Anita x

Rated 5 out of 5 stars

Highly recommend🐸🎨

I absolutely love S&S, highly recommend🫶🏻 I love it all & the thought that goes into it all is just amazing! I adore the self care bits & bobs & as someone who is obsessed with all things frogs - I LOVE the “frogs for unkind days” tin! Overall wow - such gorgeous and unique designs. I am in love with all the S&S goodies! 110% recommend!

April 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Lauren, Thank you so much for your support. I'm so, so pleased to hear you enjoy the goodies, that means a lot :) And hehe, thank you, the frogs for unkind days are my fav too! Anita x

Rated 5 out of 5 stars

I ordered a box with a handwritten card…

I ordered a box with a handwritten card to be shipped to my daughter who was completing her exams at uni. The box was dispatched really quickly and I got postage updates. My daughter said it arrived beautifully packaged and was full of uplifting and wonderful things. Its so hard when my daughter is so far away and I love that I can still send her something really thoughful so she knows im thinking of her. Thanks Anita for all that you do. Your IG page always lifts me and I love that your products make such a meaningful gift.

March 1, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Zoe, I hope your daughters exams when well! Thank you so much for your order, it's wonderful to know the goodies helps :) I'm so pleased you like the art on IG too, thank you so much for the kind words, Anita x

Rated 5 out of 5 stars

A ray of sunshine

I have been a subscriber to the monthly box for about a i months now and it’s my little ray of sunshine every month.
Some of the pins that have been in the boxes have been so perfect.
There’s always a lovely range of stationery each month. I love the washi tapes and pens. There have also been gorgeous notelet’s and postcards.
It’s a real bit of lightness and fun each month.
I had a blip with my membership and when cha hung my credit card over managed to cancel my box and then reset up the same box but the customer service couldn’t have been any more helpful. Very personal and caring service.

April 8, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Emma, I'm so pleased to hear you enjoy the boxes, that means a lot :) Thank you so much for all your support, it's wonderful to have you as a member, Anita x

Rated 5 out of 5 stars

I absolutely loved my Sugar and Sloth…

I absolutely loved my Sugar and Sloth subscription box. I watched the unboxing video first, so I knew exactly what I was getting and was absolutely not disappointed. My daughter loved the quirky little illustrations too and has had a go at copying some of them herself. Customer service was absolutely second to none too. You can really tell that the creator cares deeply about her customers and really appreciates us being here to support her. It’s whimsical, it’s fun and I will definitely be back for more.

April 6, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Cadster, I'm so pleased you and your daughter enjoy the boxes. I would love to see some of your daughters illustrations! :) Thank you so much for being a part of the club, and for all your support, Anita x

Rated 5 out of 5 stars

Perfect cheerful gift!

I bought a letterbox gift for my friend going through a tough time and she loved it! Such cute designs and the person who runs it is obviously invested in engaging with customers and ensuring satisfaction. Would definitely buy again!

March 29, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Rachel, I'm so sorry to hear your friend is going through a tought time, I'm so pleased the gift box could help. Sending hugs to you both, Anita x

Rated 5 out of 5 stars

Such an amazing box it makes my month…

Such an amazing box it makes my month when it arrives at my on my door step. The little pick me ups make me smiles and I just love it.

April 8, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Anysia, thank you so much for the lovely review, it's great to have you in the club :) Anita x

Rated 1 out of 5 stars

My box was cancelled without my consent because I did not give a glowing review.

I bought the subscription box (which had $20 shipping "the first time" and claimed that future boxes would have $5 shipping). My child and I opened it together. The box was all smashed up, and the contents were mostly stationary (which I don't use) and a tiny coloring sheet. My child took most of the contents and was happy enough with it. I was disappointed. I got what appeared to be an automatically-generated email asking what my opinion was of the box. I was not aware that I was only expected to share my opinion if it was a glowing one. I stated that I was underwhelmed/disappointed in it. I did NOT post this to the website, as my goal was to give private feedback, not a review. I got another email from the creator of S&S telling me that she cancelled my subscription because I didn't like it. I had not asked for it to be cancelled, and she did not ask me if I wanted to cancel it. She just told me that it was cancelled now. I emailed back and said that I wanted to keep the subscription, but I was basically told that no, it's already cancelled, too bad. This is NOT a choice that a company should force on a paying customer. I will never again give this person money. Being so unprofessional (to the ND community, to top it off) is not a great way to get business.

March 31, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Keen,
I’m so sorry to see you were unhappy with your first box.

*Shipping*
Apologies for the confusion with shipping. If the Tiny Hug Club subscription box is purchased alone, International shipping to the US is $5 per box. We can keep the box shipping costs down for our subscription box, as we bulk purchase the shipping each month.

If the first box is purchased along with any additional items (as was the case here) then our usual International Tracked shipping fee is charged. This is a flat rate fee, and you can add unlimited goodies to your order, whilst still paying the flat rate. Our International Tracked shipping is fully tracked every step of the way, from the UK to the USA.

*Damage*
If you ever receive any items from us that are damaged, please email help@sugarandsloth.co.uk and we will replace these for you asap, or offer you a refund, I’m so sorry to hear there was damage to your box.

*Reviews*
We send automatic emails, asking for reviews, these are published on our website. I also read every review, and we welcome feedback, good or bad, as that’s how we improve.

I noticed your website review, letting me know you were not happy with your box. In your review you said you did not enjoy the items, and had no use for enamel pins or stationery.

Your website review was posted at the end of March, as the subscription auto-renews in the early hours of 1st April, I canceled your subscription, to prevent you being charged. I then reached out via email to let you know the situation with your subscription. We can always manually add members back into the club at any time, members can also do this themselves via the member area.

As the boxes all follow the same format, and all contain enamel pins and stationery, I did not think you would want to continue your subscription. I would always prefer to not take someone's money if I'm not 100% sure they want to spend it. I would rather cancel, and resubscribe them later, if they still want to be a member.

This was not intended to be a permanent solution, if you did wish to continue your subscription I can easily add you back into the club, it was a preventative measure to stop you from being charged for something you did not want.

I apologise for the miscommunication, we can always add members back into the club.

Had there been a longer window between reading your review, and the club auto-renewing, I would have reached out first. In this case I wanted to act quickly, however I see now that was not the solution you wanted, and I am very sorry for any hurt feelings caused.

I wish you all the best, and please do reach out if there is anything I can do to help,
Anita x

Rated 5 out of 5 stars

I’ve just received my second order from…

I’ve just received my second order from Sugar and Sloth and can’t recommend them enough. Everything is packaged beautifully, the printing is excellent quality and you genuinely feel like pride and care has been put into you package. I wish other companies would take a leaf out of your book because opening your packages is genuinely a joyful experience.

Thankyou for my beautiful products 🥰

February 12, 2023
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for taking the time to leave a review Gee! I'm so pleased you love your goodies! :) x

Rated 5 out of 5 stars

LOVE Sugar & Sloth

I am INLOVE with Sugar & Sloth! Anita is so amazinggg... Very talented and has a unique sense of humour. She sends extra love and care to your orders. My order came with bunch of extra cute stuff that has magical mental health boosters. I appreciate her support by spreading love and giggles.

September 29, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for your lovely review, and all your support, Yumi, sending lots of love right back to you! x

Rated 5 out of 5 stars

I love Sugar and Sloth!!

I’ve been buying from Sugar and Sloth for years now. Fantastic business owned by a fantastic person who can’t do enough for her customers. I’ve never had any issues with any of my orders; they’ve always arrived promptly and everything is always of the highest quality. I recommend Sugar and Sloth to so many people and they’re always incredibly impressed as well. I’ve been a customer for years and I’ll continue to be one for years to come!

September 4, 2022
Unprompted review
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Reply from Sugar & Sloth

Thank you so much for your kind words lovely! I'm so pleased your orders have always reached you safely and in good condition. Thank you so much for all your support :) x

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