Sugar & Sloth Reviews 

234
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the products, which often serve as uplifting tools for mental well-being and self-care. Many people enjoy the monthly subscription boxes, finding them to be a source of joy and a valuable pick-me-up. The staff are frequently highlighted for their helpfulness, kindness, and genuine care, fostering a supportive and friendly community online. However, some customers also noted concerns regarding the online community, including issues with group moderation.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing them as well-made,... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products and artwork.... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Subscription

Reviewers highlight positive aspects of subscription, with many expressing delight and satisfaction with... See more

Social media

Reviewers mention positive feedback about social media, highlighting the friendly and supportive nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fab stationery subscription service - my 13 year old daughter has ASD and ADHD and finds transitions difficult. She found it so difficult going from primary school to senior school and this really hel... See more

Company replied

Rated 5 out of 5 stars

I can't begin to describe how much Sugar & Sloth has helped me in my daily life because Anita and her team truly care about people's mental health and wellbeing. Having Sugar & Sloth gorgeous colourfu... See more

Company replied

Rated 5 out of 5 stars

Receiving a Sugar and Sloth tiny hug box is a little present of warmth and sunshine to myself each month. The products are well made and make me smile. Every now and then when I look at my financ... See more

Company replied

Rated 5 out of 5 stars

So much love for sugar and sloth! Products are perfect, beautifully designed, so much thought goes into them and there is nothing like them! They are always helpful if you need any support and kee... See more

Company replied


Company details

  1. Pen Store

Written by the company

I'm illustrator Anita Perry, your neurospicy bestie. Sugar & Sloth is: 💌 A home for overly anxious stationery-lovers 🥇 Tiny Hug Club - The UK's Cutest Independent Subscription Box 🌻 Our Supportive Community At Sugar & Sloth we offer cute, uplifting stationery, accessories, enamel pins & clothing to let you know you're not alone. Tiny Hug Club is our monthly enamel pin & stationery subscription box, super cute goodies to brighten your month.


Contact info

4.9

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(234)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

Ablist and instead of sorting blocks

Ablist and instead of sorting blocks. All because an autsitic person doesn't want to put a dumb lie. Vile. Have proof so don't bother trying to lie.

(Edit) Don't appreciate you trying to get the truth taken down. Lucky i had screenshots and evidence that i sent in. Another review already warned you'd do this though as you did to them. Also you had opportunity to talk to me via email and other areas but you blocked and ignored. I was nice to begin with, frustrated after that but still you ignored but i never swore or anything. Was no need to of done any of that at all when a simple conversation or, even better, just acceptance of not creating an issue of a nuerodivdrgent person not wanting to lie. "Nuero-spicey friend" what a joke that is.

(Edit to your reply) nothing abusive was recieved though so not valid. I explained I am autistic and "what is your favourite rule" is not something i could answer as it made no sense to me and do not feel appropriate to lie. So i answered honestly only to be told I wouldn't be accepted. Being nuerodivergent friendly and all those lies you claim you shouldnt have an issue, especially as i said i read the rules. I explained again. Again honestly answered and said i have read the rules though. Got ignored. I emailed you to try sort it. Got ignored. You blocked me also. I emailed again and was still ignored. Now you trying to act nice whilst insinuating i have done something wrong. I have evidence I was not abusive. So you are the issue here. But looking at the reviews that you haven't managed to get removed (which you tried with mine and only have replied to mine because it wasn't) you aren't a nice person and this isn't out of character for you. Shame on you.

July 12, 2024
Unprompted review
Sugar & Sloth logo

Reply from Sugar & Sloth

Hi Zo,

I’m so sorry to hear you had an issue with the questions required to join our Facebook Group.

We ask new members these questions to keep the group a safe place, we encourage everyone to answer the questions honestly.

We do block accounts if any abusive answers, messages or emails are received.

Sending gentle hugs, Anita <3

Rated 5 out of 5 stars

Last minute birthday gift

I ordered something for my sons birthday last minute and after a frantic panic email to their office they popped straight in the post and I received the next morning! Son loves his gift. I would definitely recommend.

June 21, 2024
Unprompted review
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Reply from Sugar & Sloth

Hi JJ, thank you so much for your order! I'm so pleased it arrived in time for your son's birthday, and that he loves his gift, that's really lovely to hear :) Thank you so much for all your support, Anita x

Rated 5 out of 5 stars

Great ideas

Some really fun, really cute, positive support ideas for emotional well-being. I love the colourful stationery & the fun pin badges. Not quite passing the NSFW test but that's part of their charm 😉. I love that they don't take themselves too seriously & their whole message is very positive & inclusive.

January 6, 2024
Unprompted review
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Reply from Sugar & Sloth

Hi lovely,
I'm so pleased you love the goodies, even the more NSFW ones :)
Thank you so much for being here, and for all your amazing support! Anita x

Rated 5 out of 5 stars

My favourite business

My favourite business!
I discovered Sugar & Sloth in May last year from a Facebook advert, and very quickly fell down the rabbit hole of wanting every single item.

Sugar & Sloth items bring me a lot of joy, whether that be the kits they come up with to tackle mental health, or the tiny hug club boxes delivered each month. So much so my room is covered in their items, especially my desk which has become my safe place.

The team are always happy to help, with random questions, modifying orders or if a product is damaged (likely through absolutely no fault of their own).

Anita has created an amazing community, with happy texts, a fb group full of like-minded individuals, and her instagram lives. I have not known such an interactive business before, even with various types of competitions which both help the entrees mindset and often have awesome prizes.

I am glad I discovered this company, and it is exciting to always discover what Anita and the team will come up with next

January 8, 2024
Unprompted review
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Reply from Sugar & Sloth

Hi Kirsty,
Thank you so much for being so lovely!

I'm so pleased you like the goodies, and your monthly Tiny Hug Club boxes.

It makes me so happy you're part of our community, and that you're enjoying the Happy Texts, and being part of our Besties FB group, that's amazing!

Thank you so much for all your wonderful support,
Anita x

Rated 5 out of 5 stars

Sugar & Sloth are one of my favourite…

Sugar & Sloth are one of my favourite brands. I am a member of the Tiny Hug Club, which this review will focus on, but the shop itself is also fabulous. The monthly subscription boxes always bring a huge smile to my daughters and my face each month. We pay a wee bit extra to get the sweary box, and the sweary pin never fails to make us smile. We get excited when we near the end of the month.

The thing that I love about S&S is that it is not just a shop that sells cute stationery, it has a story, and a community (which Anita and the team have worked hard to build) and it lives and breaths with the passion that Anita (the owner) and her team work hard to deliver every day. But maybe what is most important is that S&S has a face (Anita's) and is a company that is fully transparent, not afraid to hold their heads up when things go a bit wrong, not afraid to cry on camera (or swear) and not afraid of honesty and being truthful with the customers. While some may see this 'as not good business practice" or "unprofessional". I have to say that I would love more businesses run this way, it reminds us that the people behind the fun packaging, the email promotions and so forth are human too and have off days just like I do, just like we all do I guess. This is why I keep going back. There is a reason it's called the Tiny Hug Club, I truly love my monthly tiny hug. :)

November 3, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi lovely, thank you so much for your super kind words!

I'm so happy to have you as part of Tiny Hug Club, and part of our little community, you're amazing and your support means so, so much. I truly appreciate you!

I'm so pleased you look forward to your boxes each month, and that the sweary pin makes you smile, that's so lovely to know :)

Thank you so much for all your amazing support!
Anita x

Rated 5 out of 5 stars

I love the company and its values

I love the company, and the products are of great quality. However I am disappointed with the hug club availability. I really wanted to get the Halloween club pack. I work 7 days a week and start at 3am. So when the pack goes on sale to people who cannot afford it every month at 5pm and then sell out by 7pm (hours of which I'm asleep) I never stand a chance 😔 otherwise fantastic staff and products will not fault the great customer service either 👍

October 3, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Lorripie,
Thank you so much the kind words, I’m so pleased you like the goodies, and the service, that means a lot :)

I’m so sorry you’ve struggled to get into the club. I totally understand the frustration with the limited time the club is open every month.

We open Tiny Hug Club, our subscription box to new members every month, on the 3rd at 5pm.

We are trying to open up more new spaces every month, however we usually sell out within an hour or two.

What is super exciting, is that we’ve just moved onto a new website platform, that means existing members can skip boxes. So besties can join the club, and either let their membership renew each month, or skip any and all boxes they don’t want, but remain as club members, and not have to re-join on the 3rd of the month.

I understand this doesn’t help with the initial joining up, but once you’re a member, you can pick and choose which boxes to receive, and which months to skip.

Please pop me an email to help@sugarandsloth.co.uk and we can see if we can do anything to help you join for the next months box :)

Thank you again for taking the time to leave this review,
Anita x

Rated 5 out of 5 stars

Adorable products and great customer service

Products are well made, adorable and do differ every month in the subscription box. Pads/paper take majority of inks well, finish and presentation of products are great (they make fun and good looking gifts) and there’s a great selection. I have contacted customer service before (two separate orders) and received amazing customer service. Fast response, great resolution of issues. It’s nice to support a small uk business, contact has always been kind, friendly and they want the experience to be great.

June 1, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Caroline, I'm so pleased that you love your monthly Tiny Hug Club boxes! Thank you so much for being so lovely, and for all your amazing support, I appreciate you! Anita x

Rated 5 out of 5 stars

Great brand

The products I've bought have always been really high quality, delivered quickly with eco friendly packaging. Every time I've dealt with the customer service side of the company, they've responded to me quickly and been so understanding and helpful!

September 11, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Chloe, thank you so much for taking the time to write a review! I'm so pleased you love your goodies, and that you've enjoyed chatting to us as well. I appreciate you! Anita x

Rated 5 out of 5 stars

Returning customer

I have purchased from Sugar and sloth twice now and highly recommend their products. The pins i brought are high quality and the designs are cute. I recently bought one of the soft toy character and this is super soft.
This company makes you feel part of a community. Great for support and friendship.
My deliveries were both quick and arrived in excellent condition.
Would definitely puchase from again. Everyone needs a support frog in their life 🐸

September 1, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Claire, thank you so much for your orders, and for being part of our community, you are so appreciated! I'm so pleased you love your goodies, thank you for giving them a lovely home :) Anita x

Rated 5 out of 5 stars

Stationary and pin heaven

Absolutely love products I have bought from sugar and sloth 🥰
I have been signed up to the tiny hug club for a number of months now and adore my lil package of dopamine every month! I have the afterdark sub and enjoy the extra pin so much!!
Products are always so lovely and excellent quality. The one time I did have an issue with a faulty item they sorted out really quickly with a replacement, no hassle at all!
10 out of 10 would and have recommended to friends 💖

September 10, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Jema, thank you so much for your lovely words, and for being a part of Tiny Hug Club! I'm so pleased to have you as part of our community, and delighted to hear that you love receiving your boxes each month :) Thank you so much! Anita x

Rated 5 out of 5 stars

Great quality products

Great quality products. I get the monthly sub box and have gotten several orders on top of that. The shipping for overseas is pricey so I don't buy extras as often as I'd like. Everything has been good quality from the stickers (which hold up great on my car), affirmation cards, washi, lanyards, and especially the notepads which I use a lot. I love my Arnold earrings I recently got and have gotten a lot of compliments on them. I love the support from the owner and her staff in their facebook group. Very open and honest company.

July 31, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Rebecca, Thank you so much for being so lovely, I'm so glad you love your boxes each month! I'm so pleased you've been enjoying your new Arnold earrings, and that you're part of the bestie community. I appreciate you! Anita x

Rated 1 out of 5 stars

Rude & Unhelpful Owner - Anita

Absolutely awful customer service - really rude and unhelpful owner (Anita), if you query something they go on the attack!

PS I saw you have a go at me in Facebook video Anita! This review was definately meant for YOU & well done for proving what I said about your very poor customer service! 🙄

PPS. This review is marked as Verified by TrustPilot, which means I showed them actual evidence of your poor customer service Anita, so I don't appreciate the implications I am a liar! Once again proving your very poor attitude!

September 9, 2023
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Reply from Sugar & Sloth

Hi Lisa,
Oh no, I’m so sorry to see you’re unhappy.

I want everyone to be delighted with their goodies.

I’m afraid we have no orders for, or emails/ DMs from Lisa Jones, so I’m unable to reach out to you, but you can always reach out to me on help@sugarandsloth.co.uk, I would love to try and resolve any issues.

We always accept returns, no reason needed, for a full refund.

Thank you so much,
Anita <3

Rated 5 out of 5 stars

Absolutely obsessed with Sugar & Sloth!

This company has the loveliest characters and designs, with thoughtful stationary and gorgeous enamel pins. Their customer service is amazing. I can't recommend their service and products enough!

July 27, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Lorna, thank you so much for taking the time to say such lovely things! I'm so pleased you love the goodies, I appreciate your support so much :) Anita x

Rated 5 out of 5 stars

Ordered something for myself and…

Ordered something for myself and something for a friend who is having a really tough time. I ordered a mug and a sweary box for them. I gave details of said tough time, and the items chosen for the sweary box were appropriate and very well received. Lovely products and the best customer service ❤️

May 24, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Natalie, thank you so much for your order! I'm so sorry your friend is having a tough time, I'm so pleased they liked the goodies. Thank you so much for all your support :) x

Rated 5 out of 5 stars

Excellent, original ideas beautifully executed. The perfect pick-me-up!

Where do I begin? Sugar and sloth is the perfect place if you need a gift of love and care for a loved one (or yourself).
Their original designs are gorgeous, the notepads and mental health awareness tools are a superb idea, and the mugs, stationery and pins are just beautifuk. As someone who is prone to swearing, I love that their gifts can be a bit cheeky too.
I’ve used their decals on my laptop and they’ve been there, without damage, for years.
Honestly, I wouldn’t hesitate to recommend Anita and the team, especially for someone who needs a pick-me-up. I’ll be back again soon!

May 11, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi lovely, thank you so much for your review, I'm so pleased you love this cute and sweary goodies! I'm so pleased you're part of our Sugar & Sloth community, thank you so much for all your amazing support :) x

Rated 5 out of 5 stars

This is an AMAZING company

This is an AMAZING company. All their products are so well thought out, informative, supportive, and cute. The products themselves are extremely high quality too. The people who run this obviously put so much care into everything they do. Being part of their little online community, the subscription boxes, makes me feel seen, supported and cared for. I have been struggling recently and they have honestly made such a difference to my everyday life, even others have noticed and commented. Their products and support system make a difference every single day to me. Thank you so so much ❤️

May 4, 2023
Unprompted review
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Reply from Sugar & Sloth

Oh thank you so much for your kind words Angela! I'm so sorry you've been struggling recently, I'm so pleased being part of our community, and receiving your monthly boxes, have helped. Thank you for all your amazing support, Anita x

Rated 5 out of 5 stars

A wonderful company

A wonderful company, a great cause and an amazing lady who pulls it all together to make it the little bit of special magic we all need. I received my first box today and it has made my day. I can't wait for the next box. Great delivery time, beautiful items. Literally northing bad I can say.

May 9, 2023
Unprompted review
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Reply from Sugar & Sloth

Oh thank you so much Carly, I'm so happy you're part of Tiny Hug Club, and that you loved your first box :) Anita x

Rated 5 out of 5 stars

Really fast delivery

I placed an order on 10/04 and it arrived 12/04, super fast delivery! It was really nicely and well packaged and all the items are exactly as expected, if not better! I'm very pleased and I'll definitely be making purchases in the future

April 12, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Laura, thank you so much for your order! I'm so pleased you love your goodies :) x

Rated 5 out of 5 stars

Wow! To infinity and beyond 💖

Wow! What a fantastic little indi biz!
I have always received the most amazing boxes from the Tiny Hug club (member for 3 years!!!).
This week there was a small oversight and somehow my box was missing a pin badge. I messaged Anita and she immediately jumped to work and sent me out a whole new box! Not many business look after their customers like Sugar and Sloth do. She even sent me a personal apology postcard 🥺
Anita really does go above and beyond to create such an amazing products & a safe space for all of us neurodivergent folk & our community 💖

April 12, 2023
Unprompted review
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Reply from Sugar & Sloth

Hi Nikita, thank you so much for being part of Tiny Hug Club! I'm so sorry again about your missing pin, I'm so pleased your replacement box arrived safely. Thank you for all your amazing support, Anita x

Rated 5 out of 5 stars

Such a lovely little business

Such a lovely little business. Cute products, wonderful insta community and regular texts to cheer me up. X

April 12, 2022
Unprompted review
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Reply from Sugar & Sloth

Oh thank you so much Di-Ann, I appreciate your support so much! I'm so pleased you like the Happy Text Club :) Anita x

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