Suma Wholefoods Reviews 

169
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Sorry guys. Really wanted to support you but Spicy Corizo Style stew, watery, tasteless beans and some odd spongy protein with harsh spices. Have you tried eating it yourself?

Company replied

Rated 5 out of 5 stars

Brilliant organisation. As a brand, as a wholesaler, as an employer. Led by values, thoughtful about what they do. I love their products - when I buy Suma stuff i know I’m supporting an equal pay, wor... See more

Rated 1 out of 5 stars

This company keeps causing chaos by sending massively over sized vehicles to deliver in rural areas. We live in West Wales and the roads are not HGV friendly. Yet Suma, the so called 'ethical' company... See more

Rated 5 out of 5 stars

I have been buying Suma products for most of my life. I tend to buy their packets of dried beans, grains, fruit, nuts, seed and veg. I most recently bought 1kg of quinoa which was great quality, no... See more

Company details

  1. Wholesale Grocer
  2. Catering Food and Drink Supplier
  3. Food Products Supplier
  4. Organic Food Store

Written by the company

A co-operative of ordinary people built on integrity and equality, we’re a worker co-op, a business owned and run by the nearly 200 people who work here. We deliver over 7000 vegetarian, natural, responsibly sourced products to business and communities across the UK and Internationally. We’re committed to selling only the most delicious and sustainable products.


Contact info

3.5

Average

TrustScore 3.5 out of 5

169 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(169)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Unacceptable!

Unacceptable to promote yourself as ethical when dealing with inhumane companies for suppliers.

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

I used to buy their vegan products bit…

I used to buy their vegan products bit bo more! I was outraged and disgusted to discover this so called 'ethical' company has tied with Delamere Dairy who keep goats in horrific conditions suffering daily abuse. Until Suma cut ties with this company I will no longer purchase ANYTHING from them

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

Lost a customer

We buy Suma peanut butter which is overpriced but it doesn’t contain palm oil and our local whole food shop stocks Suma products. I will no longer be purchasing any Suma products and will inform the shop about the horrible animal abuse on one of Delamere Dairy’s farms.

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

We buy from here as it’s supposed to be…

We buy from here as it’s supposed to be kind and ethical. The explanation of why they are not dropping Delamere dairy does not make sense. If you want to sell ethical products you wouldn’t use this farm. Whatever vet or other sources you are using are not ethical either.

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

This company tried to convince you they…

This company tried to convince you they are wholesome and ethical! It’s a lie! They are aware of animals abuse amongst their suppliers and don’t give a dam! They think they are above accountability! Boycott this awful, lying brand

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

The excuse of using Red Tractor is a Joke!

The excuse of using Red Tractor as an assurance of ethical caring for animals is a joke. Why have they not visited the farm themselves to find the truth? Red Tractor standard is a ploy for farmers to continue doing what they want. Here is another vegan lost to your company.

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

I don't understand why a company who…

I don't understand why a company who were pioneers in plant-based wholefoods continue to sell animal proteins and to support abusive dairy producers, please stop profiting from vegan consumers and do the right thing...become a truly vegan operation for the animals and the planet. I trusted this company and feel very let down.

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

appalling.

the blanket reply by Suma wholefoods in regards to the clear evidence caught on camera of multiple abuses, severe lameness and the killing of kid goats, the wholesaler is choosing to side with the standards laid out by the 'Red Tractor Goat Farm Assurance' scheme. Appalling to say the least. major L.

August 28, 2022
Unprompted review
Rated 1 out of 5 stars

Never buying again

Never buying again. Having bought Suma products before, I will never again. For them to still be working with Delamere, after that heartbreaking footage of the treatment of innocent goats and their kids is so shocking.

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

Unacceptably unethical

I've bought Suma products before, but in light of their links with Delamere Dairy, who abuse goats for profit (including killing goat kids!), I won't be purchasing any more. Suma Wholefoods claim to be an ethical company, but until they drop Delamere Dairy, I won't be buying any more of their products.

August 23, 2022
Unprompted review
Rated 1 out of 5 stars

I am horrified and disappointed to know…

I am horrified and disappointed to know that Suma continue to sell goats milk from Delamere Dairy.
I am one of a co operative of people who regularly buy from Suma and none of us would want to collude with the horror and suffering that this dairy inflicts on sentient animals!

August 23, 2022
Unprompted review
Suma Wholefoods logo

Reply from Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Rated 2 out of 5 stars

suma store products and own brands

I purchase the suma own brand pea canned soup, it’s a little pricier than normal but 👍! The beans are good and healthy too. I was not aware but now seen Suma unethically stocks products such as Delamere goat milk despite extensive coverage on the cruelty so our family won’t be supporting suma for now - to close a blind eye on this is not where we want to spend our money…

August 23, 2022
Unprompted review
Rated 1 out of 5 stars

Raise your standards Suma Wholefoods!

The Animal Welfare charity I work for regularly order from Suma. We have supported them for around 20 years, however due to their blatant disregard of animal welfare we can no longer do so. The Red Tractor Scheme is owned and funded by the farming industry, assurance from them means nothing, assurances from the vets that Delamere pay means nothing. Come on Suma, put your money where your mouth is and drop Delamere if you are truly ethical.

August 22, 2022
Unprompted review
Rated 1 out of 5 stars

Expensive

Expensive, mediocre products, not a company in line with vegan ethics.

August 21, 2022
Unprompted review
Suma Wholefoods logo

Reply from Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Rated 1 out of 5 stars

Suma Wholefoods

Suma Wholefoods, if you truly "care deeply about animal welfare", then you will drop Delamere Dairy products immediately!

August 21, 2022
Unprompted review
Suma Wholefoods logo

Reply from Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Rated 1 out of 5 stars

Boycotting Suma until it raises its ethical standards

I am truly saddened and disappointed that Suma, a so-called ethical company, is still continuing to do business with the very unethical and immoral Delamere Dairy. For this reason, I will be boycotting Suma products until Suma cease trading with such an immoral business as Delamere Dairy. Goats' lives matter.

August 21, 2022
Unprompted review
Suma Wholefoods logo

Reply from Suma Wholefoods

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

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