The Sun Bingo Reviews 

866
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, most reviewers were unhappy with their experience overall. Many people expressed deep frustration regarding exceptionally slow withdrawals, unhelpful support teams, and difficult account verification procedures that unnecessarily delayed access to their deposited funds. Players additionally pointed out that the digital slots offered very poor payouts, rarely triggering bonus rounds or providing fair wins across multiple gaming sessions. Conversely, a small portion of people felt that the chat hosts were exceptionally welcoming, friendly, and engaging during daily activities. Some reviewers were happy with the lively community atmosphere, while a few others even experienced successful withdrawals and pleasant profits.

What people talk about most

Website

People report negative experiences with website issues, particularly concerning login difficulties, payment... See more

Product

Reviewers highlight negative aspects of product, consistently expressing frustration over poor payouts and a... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting deep division among reviewers. While... See more

Payment

Reviewers express frustration and disappointment with payment and withdrawal issues. Consumers consistently... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting frustration with slow email... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing with sun bingo for years. Never had a problem with withdrawals always hit my account within a hour or so. Yesterday I won a nice amount and waited patiently for 24hours. Have now been t... See more

Rated 2 out of 5 stars

On 2.6 informed sunbingo account balance of 240 on closed account. Sent new ID and details of account to send balance to. 4th June after 6 emails got ID accepted. 6th June told ID was blurry and... See more

Company replied

Rated 1 out of 5 stars

Why do a lot of players seem to have it in for host Joey ? what as he done ? there must be a reason ? he never speaks or says hi to me either because we can see he has a select few that he hangs out... See more

Rated 1 out of 5 stars

Great of Sun Bingo to organise the Blackpool trip and very generous , but disgusted that none of the hosts introduced themselves to most of the players or mingled with them, very much a them and us ti... See more


Company details

  1. Bingo Hall

Written by the company

The Sun Bingo is home to an exclusive and exciting range of bingo rooms and online games. Join now to enjoy its welcome offer and play the spin-go wheel daily for free. Are you gonna bingo?


Contact info

2.1

Poor

TrustScore 2 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

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2.1

All reviews

(866)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bingo bonus VERY misleading

I made a sun bingo account and deposited £10 as it was advertised free spins and £50 bingo bonus, of which was shown in my account straight away. On my free spins I won around £7 and carried on playing the slots once my spins had ran out. In total I accumulated over £50 on the slots so I thought I would withdraw half and play with the rest. When I’ve gone to do so it’s told me only 0.8p is available for withdrawal, of which I was very confused about so I spoke to the chat bot and the bottom and was forwarded onto a live chat with someone who works at sun bingo who advised me I would need to “meet the wagering requirements” but never told me what they were, even though I had already asked. When asked again I was advised that in order to withdraw ANY cash that I’ve won I have to spend a total of £673? So basically you give them £10, they give you £50 and free spins but the money is only usable on their app, don’t waste your time or money! Mecca bingo is 10x better, don’t know why I even switched

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely disappointed

Absolutely disappointed.

I won from free bingo promotion but had to deposit to withdraw. No worries I deposited. The MINUTE I wanted to withdraw my earnings they required proof. I’ve sent my proof my ID was verified but my address wasn’t (even though my address was on my driving license too?!) my account says verified, but no option to click out of this pop up or upload more proof.
I’ve emailed and emailed and not heard back. THEY WERE HAPPY TO TAKE MY MONEY BUT NOT LET ME WITHDRAW.

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

I’ve been playing bingo for a while and…

I’ve been playing bingo for a while and I’ve noticed it is the same people winning everytime. I’ve put a lot of money into it and never seem to get close to winning even though it says theres only around 100 players. Seems very suspicious

July 7, 2023
Unprompted review
Rated 1 out of 5 stars

Do not play on this site

Do not play on this site, I got threats by players in the bingo chat tried to bring the issues to the site got a lifetime ban ie to shut me up no not happening , still took My money for months then I got a new card tried to deposit wldnt let me spoke to support numerous times just kept saying ur banks fault use paysafe but sure If I did and won I cldnt withdraw such a dodgy site take my advice stay well clear 😀

July 5, 2023
Unprompted review
Rated 1 out of 5 stars

I won 300.00 to spend in the lounge on…

I won 300.00 to spend in the lounge on the wheel the lounge is for 1hour 6 txts max I day so don't really see the point of 300 that u can't use i think in one hour i think i used 15 tickets, suppose it looks good on the wheel that u won 300 but that is a fix

June 25, 2023
Unprompted review
Rated 1 out of 5 stars

Tryed to call about my account bein in…

Tryed to call about my account bein in usable but had another account with them but can not access icloud to reset password don't have numbers no more I no every detail other than that all I got was carnt help abs useless people tombola so much better surroort really good and free spins carnt go wrong avoid sun bingo

June 17, 2023
Unprompted review
Rated 2 out of 5 stars

You can play bingo or slots till blue…

You can play bingo or slots till blue in the face, just don’t expect to win. Put in a fair bit with small bets wins are minimal or nil. Very disappointing. So went back in last throw of the dice (so to speak) and actually got a lot of play for my money and banked a little bit of a win. Much better last time round hence increased stars. Just waiting for withdrawal to be processed now. Withdrawal recieved ok. Never had problems there.
Since then again back to no bonus round and no luck at all.

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

I have never played on a worse or more…

I have never played on a worse or more unfair site, no matter how much you spend or play you have very little chance of winning anything. Please please stay away from this site, this is not sour grapes, I know what gambling means but this site is beyond disgusting

May 30, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

After seeing all this bad reviews I still went ahead and opened an account but I regret it, I don’t even mind if I don’t win but my problem is I deposit two times in an hour i can’t even get two scatters talk less of three,

May 26, 2023
Unprompted review
Rated 1 out of 5 stars

Site down for 2 days

The sun bingo platform has been down now for 2 days, I have credit in my account and I've not been able to contact sun bingo about this till today, lines are constantly engaged, couldnt even get in a queue to waite!
The customer services assistant couldn't help as he wasn't even able to log in !
Quite unbelievable considering the tech these days....I can't begin to imagine how much money they are losing ...wow

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

I used to think they were OK until they…

I used to think they were OK until they wanted me to send photo of passport or driving licence, DOB and a current utility bill. With all this online hacking these days are they for real?! Will not let you continue without doing this. Bye bye sun bingo!

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Old school Sun bingo got it right

Little review..14years with them.. if they see I am depositing regular and Spot me maybe getting out of control they block my depositing and I go to chat and they sincerely want to know if I am ok and touch base with me..
That's how you do it mrq ...
Thanks sun bingo for going that bit extra for me

May 6, 2023
Unprompted review
Rated 1 out of 5 stars

£3000 on the dog house £3 a spin no…

£3000 on the dog house £3 a spin no bonus in site or a win over £23. Emailed them funny response from the scum team sorry I mean sun.
They closed my account but didn’t close it but suspended it’s if you get lost It was closed they just don’t want me to access my bet history to show people then emailed me saying it’s not closed ha ha ha funny people working on a key board with a platform to take all your money and don’t like you calling them out. I might even go to the office and asked them face to face see how that will go. Stay clear of the scum sorry the sun

April 20, 2023
Unprompted review

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