SunExpress Airlines Reviews 5,386

WhySo wee bought our tickets and read all the weights for our luggage. It was amazing getting the 30mins early but it went all wrong on the way back! On there website where wee bought our tickets it tells you 8kg for overhead compartment for luggage, on the way home back to the UK wee had maxed out our weights of 8kg per over head bag but when wee got to Antalya and go to get on the plane they changed our overhead baggage to 4kg and said it was a miss print and charged us over 250£ to take our luggage home. They waited untill wee where leaving there country to do this but on the way there everything was fine. It's a huge scam! There was other families and couples getting torchered by the same brush! Having to pay a substantial amount or your not leaving the country with all your bags. This is happening alot all over the sun express airline there trapping you in there country and demanding more money. I would never go with this airline again! Better going with jet2 such a nice bunch of people that are willing to help you in any way! Please don't fly with sun express it feels like a total scam and wee can do nothing about It. There country there rules! Just be aware and please read all reviews! Thanks for taking your time to read this I hope it helps.

Total robbery to check in .. and website not fit for purpose . Still don’t know if I am checked in or not .. avoid

21 hour delay. Cancelled our flight whilst we were sat on the plane already 4 hours delayed leading to a total of 21 hours delay and missing a whole night and day of our holiday. Claimed for compensation and been rejected claiming a “sick passenger” caused unforeseen circumstances. The sick passenger was on the inbound flight, causing a 1hr40 delay to the inbound flight. This then leading onto a 21hour delay is ludicrous and due to operational reasons which was the reasoning given at the time (crew over hours). Not granting compensation shows what a scam artist company SunExpress is. If I could give 0 stars I would. I will be avoiding this airline at all costs in future and I highly recommend you do the same.

excellent airline, easy booking and extras can be added, customer service by phone call also very helpful and prompt, dining on board was also very good.

This is the second time that I'm flying with my 4 years old daughter in separate seats range.
I wrote to company and never received any answer.

For safety reasons (before every flight, board attendant explain how to help children in case of emergency) this is not understandable. I would rather prefer that company would tell the truth and ask to pay for check in. I checked in 48h before and had the opportunity to pay for seats but I also have been able to see that "random separetely seats" are only to make pressure to pay for seats, because a lot were still available for buying.
That is not fair and not good for company reputation who pretend to "combine great value with unique hospitality. We are the German-Turkish Leisure Airline connecting people, families and friends with places they love"...

As with everything turkish. Scams started in manchester terminal 2. Having 4 people chcked in via app for 8kg bags we have been charged £240 at the desk. Staff very rude trained to scam people out. You can stick your appology up you a... !

Difficult to book extras
Confusing homepage; I am not happy with your booking page

Aircraft was quite clean. Take-off and arrival was on time. Crew were amazing. Altogether good experience.

The flight was on time, the flight crew gentle and professional. Nothing to complain about.

Really upset and stressed had such an horendous experience I had one plane cancelled I go on the 18th April and ive only just got my flight details couldnt book the extra leg as my partner is over 6ft they refunded the seats but now I cant get the seats, I have used this company for many years before it all changed. I recommened them to my family and friends now I have told them not to use this company again.

Not traveled yet but booking was easy get back to you

My experience with SunExpress was extremely disappointing due to multiple system errors and inconsistent communication. My original flight was cancelled, and although I had SunEco+ on that booking, I was downgraded to SunEco without explanation. I was then told I could not purchase SunEco+ again because the new flight was rebooked through an emergency process, even though I had previously been able to upgrade without any issue.

When customer service contacted me, they said the small amount I had paid for SunEco+ would be refunded, and that I would need to pay a significantly higher amount again to rebook luggage and seats. I refused, because these problems were caused by the system, not by me. I was forced to rebook only the seats, which resulted in additional unexpected costs.

My package originally included 20kg of checked baggage per passenger, yet customer service incorrectly told me I would need to pay £100 per person per route. I refused, and later discovered that my 20kg baggage was indeed included on my flight, exactly as it should have been. I received no real help and had to resolve everything myself while paying extra.

This experience caused unnecessary stress, wasted time, and additional financial burden.
Because of this, I will never fly with this airline again.
I strongly recommend improving system accuracy and ensuring customer service provides correct information so passengers are not misled or charged extra due to internal errors.

Took a few attempts to book flights , even though I picked destinations i was brought back to home page .
Book with luggage , but was prompted to add luggage , only i have used the site many times I could of added more luggage .

Very simple booking, No problem

Nothing works the way it should. Even if you complete everything online, they still manually check everything at boarding, making the process chaotic. You pay for luggage, yet they make it difficult at the gate and try to keep it out of the cabin. Staff are rude, and paying extra for front seats means nothing—you still board last and end up with no space for your bag. Completely frustrating experience.

ok - easy to manage - pricing normal

Sunexpress website is very unstable. Sunexpress should improve it. I had to book flight using phone App. Sun Express please tweak Baggage section when users book a ticket. It becomes extremely confusing. When you don't require to Add any excess kg to either Hand or Checked baggage, then next confirmation screen reads "Do you really want to proceed without Baggage?" It's very unclear Sunexpress. So you go back in a loop to check it again, thinking you didn't confirm initial baggage allowance included in your ticket type, eg mine was SunEco+ which included the standard amount permitted on the ticket!

Terrible customer service. Check in online hardely works. Charged 80€ extra for bag that was already includes. Avoid if possible.

Looks like a running theme with this airline canceling flights, this cancellation caused significant stress as my travel plans were severely disrupted, forcing me to find an alternative flight, Not only was this incredibly inconvenient, but it also resulted in substantial additional expenses. I had to pay significantly more for a new flight to reach my destination. After contacting this company no compensation was given for the additonal expenses

On 8th april we was due to get the flight back to Leeds from Antalya (AYT with airline sun express at 8:25am the sign said go to the gate which we did but there wanted to do give security checks this been the 3rd one had to go through where there also grab private areas even with my 12 year old son ! Than didnt seem to broad us on the plane and just left us there for hour and 20 minutes while there did each single check on everyone which also including emptying your full back packs to be checked we was left room near big window really hot and felt like there was no air the room everyone was saying how hot it was even my sons face was dripping in sweat ! Than unfortunately I than fainted from the heat when I woke up other passengers was helping me no staff I was told when there asked staff for help that there said I dont know what to do and left me , after about 10 minutes i was fine and finally going the plane soon that fresh air hit felt amazing but than has im about to go onto the plane i get stopped and told to sit in a wheel chair im sat there 20 minutes while everyone getting on the plane and everytime I ask whats happening I get told I dont know finally someone says a doctor is coming , doctor comes sees me and asks if I wanted to go to hospital or not I tell them im fine it was just to hot and I really need to get on this plane I than get told well I will need to sign everything which I did so me and my son try to get on the plane told no ! Again I ask whats happening im getting told I dont know there all talking different language and me and my son just scared because we dont know whats happening , than this bloke says follow me I ask again whats happening still getting told nothing hes keeps stopping to talk to different staff and there laughing at us after a over a hour im starting to get really upset and begging for him as hes just making us walk all round the airport with him not telling us a thing in the end all that turns out was to return my cigs because I now wasn't allowed them ! So I wasnt well enough to sit on a plane with aircon where I could of rested I get made to walk round the airport for ages in a right mess because no one will help or tell me what's going on , which returning the cigs he told my son to wait with security and me come with him so I did i come back no security with him hes with a random lady crying his eyes out because he didnt know what to do with his self and all this got way to much for him no security helping what so ever again its a passager! , we than finally get our luggage back apparently was given to lost and found than I notice one them is all broke and smashed in all at the bottom wheels ,hours gone by this point still getting told dont know every time ask a question . Finally we get to talk to sun express who say there can look at other flights for a price as its my own fault for getting ill not theres I said but you left me in a hot room all that time was the heat and i was fine time of flying I than get told theres no flights to Leeds for days and only one is Bristol which is £580 I didnt even have that kind of money left i was in such a mess and no one cared or helped me i said can you hold it for me while I just make a call to sort money out and in the mean time she said see what the manager says as he dont speak English but she will talk to him , I lend the money off my mum and dad and go back to buy the tickets I than get told shes been told by the manager doctor didnt give permission for me to fly and I have to go to the doctors office and get a sick note and pay for it I than go there and get told there dont do them anymore and he can get me to a hospital for tests than there give a sick note , I cried to the doctor I told him about how long there had us waiting in the hot room and I felt fine after only thing making me ill is the stress of all of this he than tells me it was the captain didnt want me on and to book with a different airline as there wont be aware what happen so I booked with jet 2 and no issues what so ever and got home but if I could do that anyway why not just let me fly home ? Why give me no support or even a simple just letting me know whats happening, when my son broke down in tears and all this stress making him feel ill all the guy cared about was we was no longer following him , this was such a awful experience which than cost me 520 for jet 2 than because was Bristol I had to get a train than I had to jump on another train to Manchester where finally someone could pick us up from all more costs . Why did the staff seem to think was all funny? My son been struggling with mental health this holiday was meant to be a big help for him instead me and him both come home traumatised!!!