SunExpress Airlines Reviews 5,386

First time going with Sun express. Unable to check in online, so annoying and time consuming. Then to ring and to get help was long! Lucikly they were able to check me and my family online via their system once they made me again for the now tenth time do the process again then they establishedthe website is having issues! So, I didn't have to pay the fee at the airport. On way back from my holiday tried checking in again, same thing! This time the agent was not willing to stay on call like previous one just incase there was a error, so I had to ring back again to inform them that website still having error! Wasted my last day at resort sorting this out and stressed me out a day before heading out when should have been a easy process like other airlines. Will not be flying out with sun express again and definitely would not recommend as the excitement decreases with this added stress!

Unable to book luggage when checking in- the option is not existent ! The chat bot is useless, not connecting to human, the phone lines are useless in roaming!
The most terrible experience with airline ever!

Fantastic flight experience—the plane was clean and offered more legroom than you’d typically expect from some budget airlines. Everything ran on time, which made the journey even smoother. I’ll definitely be flying with them again.

So hard and awkward to navigate to book seats. It should be straight forward and misleading with different prices. The worst ever site of a airline company which i have been on.

They've lost my suitcase which had everything in i needed for my daughter and I. There customer support is shocking and they've been no help. We're on our first day of a 9 day holiday and its been ruined by them losing my case. Am never booking with them again. I'd rather pay £500 more and fly with someone else than fly with them. Avoid.

Nice flight, exactly on time

I booked a flight with this company, joined a club, and added a range of extras costing £260. The flight was booked in November 2025. However, in March 2026, they contacted me to say the flight was canceled and offered an alternative flight on a different date, which I couldn’t use as I already had other bookings. They refunded the flight price, but they are refusing to refund the £260 I paid for the extras.

easy seat reservation, resonable price

I travel with Sunexpress all the time from Manchester to Antalya. Fares are good value. Booking experience is easy. Staff are excellent. I cannot understand these bad reviews they are a fantastic budget airline with prices as little as £50 each way. I dont know what more people want for their money. Well done Sunexpress ..ps the whazzap chat is 24/7 and extremely responsive and helpful. Do not be put off by the bad reviews probably people who want to drink a lot of alcohol. Tip they dont always take Revolut cards on board and dont usually take English cash prices in Euro buy a meal deal from Boots before you fly ..also the £12 queue jump to check in and bag drop is very worth it in the summer months.

Straight forward and easy experience booking on line website very informative,
Flight and flight crew very good,will definitely be using again

I paid for cabin baggage in advance, but at the gate I was forced to pay again despite showing proof. The airline later claimed my bag was overweight, which was never measured or mentioned. Extremely stressful and misleading - make sure to keep proof of your baggage payment and the weight of your bag. I would not recommend traveling with SunExpress.

Flew twice in a week with them and have no complaints. Easy, smooth, comfortable and affordable service. Overall experience is quite positive. Very satisfied.
Yes, online booking is a bit of a headache, because after each step, the page starts buffering.
The solution is to reload the page, and all is good.
One has to wait for maybe 30-40 seconds, though, otherwise the site will "think" this is a bot attack and redirect to the main home page, and the booking must re-start again after confirming you are a human.
But once it "gets it" you are OK.
Yes, they could cancel flights, but they offer a refund or re-booking. It happens.
Miner hiccups are part of the process for low-cost companies nowadays.
Oh, and booking a seat is NOT necessary to proceed further with your booking. You get a random seat allocation after online check-in.

The prices on the app are higher than website prices. Not much of an incentive to sign up. The booking process is slow with the aeroplane flying round and round aimlessly whilst the system tries to organise itself.

Booking to Turkey all very straight forward with easy to follow on line booking pages .
Travelled with Sun Express last year and they were very good .

I especially wanted to review this flight because of the excellent experience I had with the staff. The young lady at the check-in counter welcomed me in a very warm and positive way. She handled my procedures quickly with a smile and kindly offered me an emergency exit seat, which I really appreciated.

During boarding, the cabin manager was also very friendly and welcoming. Additionally, the same young lady from the counter was working as a flight attendant on the flight and provided very friendly and attentive service throughout.

I was truly very satisfied with the whole experience. I would like to thank both the staff themselves and the company for presenting such a positive and professional team.

you have to check in online in advance and they force you to pay for a seat no matter what!
Or else you can not finish the check in process which it's a must!!!!!
not happy!

Great flight with SunExpress last year - flying with them again this year - Booked with Tui but you book your seats direct with them - extremely easy process and I recommend upgrading to the Sun Priority package for fast track luggage drop off and priority boarding. All round great experience

The app is very bad - after many attempts I was eventually able to buy my tickets - it took more than an hour

if you buy for two , you cant buy different baggage allowance. One of us didnt need 20 + 8 kg baggage which costs extra £60k but had no other choice. so you either buy your tickets separetely or you pay. This should be a basic option. Hopefully someone can help