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Rated 1 out of 5 stars

Strange isn't it! Doors Bi-folds are corroding underneath the paint finish the metal ball catch housing is rotten with rust...doors are now seventeen years old, our front door (plastic mix not Sunfl... See more

Company replied

Rated 1 out of 5 stars

Sunflex’s policy of only having one approved supplier in each geographical area means customers are reliant on that company, and ours were not only expensive but have left us high and (not so) dry. W... See more

Rated 5 out of 5 stars

Had our sliding sunflex doors installed last year, great choice we went for the sliding doors instead of the bi fold doors. The doors are energy efficient, panes are slim so you get more of a view... See more

Rated 4 out of 5 stars

We are very pleased with our stylish indoor and external windows as installed by HBD Systems St Albans . They are well made light and slide well, add a nice look to the new extension to our house.... See more

Company details

  1. Aluminum Frames Supplier

Written by the company

SUNFLEX UK manufactures and supplies award-winning, premium quality bifold doors, slim-framed sliding doors, glass roofs, internal glazing, aluminium windows and front doors to a hand-picked network of glazing trade installers across the UK.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

124 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. I have received clear concise information from the beginning and any query I’ve had has always been answered. Would recommend this company to anybody. Your house is in safe hands with these guys!!

January 18, 2022
Unprompted review
Rated 1 out of 5 stars

If you want expensive (because you…

If you want expensive (because you expect it to be better quality)wooden bi-fold doors\windows don't choose sunflex. We purchased bi-fold door Jan 2013 contacted the company June 2020 to let them know the bottom rails were absolutely rotten knowing they were out of warranty but hoping the company would suggest something to resolve the problem.but no they just shrugged it of by saying the seals must have failed so no joy there but now to add insult to injury 2 of the glazing panes have failed I won't even contact Sunflex because I already know there response. So I'll buy new windows but definitely not from the above company

June 3, 2021
Unprompted review
Rated 1 out of 5 stars

Worthless Guarantee. Terrible customer service

We spent £10.000 on a Sunflex bi-fold door approximately 4 years ago and used a Sunflex approved fitting company in Bristol to fit it for us. A few months ago the handle failed. Through our builder (RSG Contractors) we contacted Sunflex to obtain a replacement handle unit. Initially, Sunflex said they would honour the guarantee and send a replacement but most recently (after we heard nothing about when the handle would arrive and our builder contacted them again) they said they have now decided not to honour the guarantee because even though we used a Sunflex approved fitter (who has since ceased trading), Sunflex themselves did not fit the doors. Sunflex wish to charge us £500 for a new handle. What a disgrace. The guarantee counts for nothing at all. Lovely doors but if anything goes wrong, Sunflex will either charge you a fortune or you are on your own.....

April 23, 2021
Unprompted review
Rated 1 out of 5 stars

Large Sunflex windows

Our large glazed windows were installed in 1917. To date, we have had 3 internal panes out of 12 shatter independently and without any provoking factors. The only guarantee on the glass is for the first 24 hrs. Buyer beware of Sunflex!

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

What an excellent company to deal with . I needed an extra fitting for a curtain pole and the customer service department went out of their way to be helpful. Will definitely use their products in the future.

October 3, 2019
Unprompted review

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