We want to say a big thank you to Hayley in the Ormskirk store who was amazing today! This isn’t our local store, we were visiting the area & called in for a few bits. Hayley was very pleasant, profes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Ginni, I just wanted to say a huge thank you for your amazing help today! As a first-timer, I really appreciated your expert advice and patience in helping me choose the absolute best beauty... See more
Company replied
I had a great experience at the Superdrug Thornton heath branch. HAAD was very professional, friendly, and took the time to check my blood pressure while explaining everything clearly and making me fe... See more
Company replied
General shopping in Superdrug Ruislip High Street. I regularly get served by Sushma and she is always cheerful and so friendly and helpful, nothing is too much trouble for her. I always think I need... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
150K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Rozina is very friendly and kind
Rozina is very friendly and kind. Marble Arch branch she did my eye brow threading and anyone who is looking to do this I would recommend doing with Rozina
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Tini,
Thank you so much for taking the time to let us know how helpful you found Rozina. I’m going to pass your comments on to them, I’m sure you’ll make their day!
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Great experience getting daughters ears pierced
Great experience getting my daughter's ears pierced today in Lewes Amy was kind, warm and informative and made my daughter feel at ease. Thank you 😊
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Sarah,
I’m going to pass your comments on to Amy. Thank you for taking the time to leave them such a lovely review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Abby pierced my ears and she gave a…
Abby pierced my ears and she gave a brilliant service. She made me feel at ease at every step, was very informative and was very helpful with my other purchases.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Hollie,
Thank you so much for taking the time to let us know how helpful you found Abby.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5302680" in your email for me?
Hope you have a great day.
Thank you
Nicole Oxford westgate she was very…
Nicole Oxford westgate she was very helpful and welcoming.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Manisha,
Thank you so much for taking the time to let us know how helpful you found Nicole. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Krupa from Superdrug Upton Park is a…
Krupa from Superdrug Upton Park is a really good sales advisor, very knowledgeable on makeup.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Vicky,
Thank you so much for taking the time to let us know how helpful you found Krupa. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Great customer service
Great customer service from Ann-Marie in the fragrance department in Uxbridge. Amazing help and genuine kindness from start to finish.
July 10, 2026
Unprompted review
Reply from Superdrug
Hi Mona,
Thank you so much for taking the time to let us know how helpful you found Ann-Marie. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Ryan
Superdrug Customer Care Team
Thank you Rose
Rose from Morden Superdrug was phenomenal! She helped me find the Elf Lipbalm in shade Blackberry Sorbet (which wasn't yet on display). She was so patient and friendly. I highly recommend this branch for a wonderful experience!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Lurdes,
Thank you so much for taking the time to let us know how helpful you found Rose. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Nasrat was lovely
Nasrat was lovely, helpful and friendly at the Bromley store. Thank you very much.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Max,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Nasrat to let them know they did such a great job helping you out.
Hope you have a great day.
Thank you,
Ryan
Superdrug Customer Care Team
Had a great experience with Alex at…
Had a great experience with Alex at Worcester Park Superdrug. Really friendly and helpful. Tx so much Alex.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Jo-anne,
Thank you so much for taking the time to let us know how helpful you found Alex. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Sandra at the eyebrow bar is great!
Sandra at the eyebrow bar is great!! Got this guy's bushy overgrowns looking smart again! I'll keep coming back to Sandra, lovely lady and very skilled. Done right first time - never before have I looked in the mirror after my eyebrows were waxed and not had to ask for improvement
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Dominic,
Thank you so much for taking the time to let us know how helpful you found Sandra.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5302624" in your email for me?
Hope you have a great day.
Thank you
Great customer service
The cashier at Superdrug Ashby is Mary.
Always friendly and goes above and beyond to help you .
It is nice to recieve such lovely customer service. Thank you
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Tracey,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Mary to let them know they did such a great job helping you out.
Hope you have a great day.
Thank you,
Ryan
Superdrug Customer Care Team
Ashif very good good and friendly…
Ashif very good good and friendly customer helping customer and have received excellent service from him
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Yasemin,
Thank you so much for taking the time to let us know how helpful you found Ashif, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's name or address and the date/time of your visit? Can you also include the reference number 5302609 in your email for me?
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
great browbar
Janki has been doing my brows several times now. Great quality and super friendly!!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Tanishka,
Thank you so much for taking the time to let us know how helpful you found Janki. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Ryan
Superdrug Customer Care Team
Nicole Oxford Westgate was an amazing…
Nicole Oxford Westgate was an amazing help! Such an amazing lady!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Maja,
Thank you so much for taking the time to let us know how helpful you found Nicole. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Noreen in super drug Harlow squeezed my…
Noreen in super drug Harlow squeezed my daughter in last minute for ear piercing and done a fabulous job! Thank you!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Sian,
Thank you so much for taking the time to let us know how helpful you found Noreen. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
I had my daughters ear pierced by Tina…
I had my daughters ear pierced by Tina (Lambardy superdrug) and she was amazing. Her customer service was excellent. She was friendly, positive, and made her feel comfortable when she was scared .
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Amritbir,
I’m going to pass your comments on to Tina. Thank you for taking the time to leave them such a lovely review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Val in the Sutton store was very…
Val in the Sutton store was very pleasant and helpful. I couldn’t find my Superdrug card and she helped me by showing me what it looked like.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Deborah,
Thank you so much for taking the time to let us know how helpful you found Val. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
It was a wonderful experience getting…
It was a wonderful experience getting eyebrow threading and face wax from Sara. Am one of her regular customers and I always love getting my treatments done with her. She is too good !
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Sujatha,
Thank you so much for taking the time to let us know how helpful you found Sara, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's name or address? Can you also include the reference number 5302513 in your email for me?
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Staff is lovely great work polite and…
Staff is lovely great work polite and friendly with customers
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Saba,
Thank you so much for taking the time to let us know that you found the store staff polite and friendly.
Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5302503 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Excellent customer service provided by…
Excellent customer service provided by Samira from Ealing Broadway branch. She was very helpful and communicated clearly in a very professional way which made me very happy
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Francisca,
Thank you so much for taking the time to let us know that Samira at the Ealing Broadway branch was helpful, communicated clearly in a professional way, and provided excellent customer service. Your feedback is much appreciated!
I’m going to pass your comments on to Samira, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
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