We want to say a big thank you to Hayley in the Ormskirk store who was amazing today! This isn’t our local store, we were visiting the area & called in for a few bits. Hayley was very pleasant, profes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Ginni, I just wanted to say a huge thank you for your amazing help today! As a first-timer, I really appreciated your expert advice and patience in helping me choose the absolute best beauty... See more
Company replied
I had a great experience at the Superdrug Thornton heath branch. HAAD was very professional, friendly, and took the time to check my blood pressure while explaining everything clearly and making me fe... See more
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General shopping in Superdrug Ruislip High Street. I regularly get served by Sushma and she is always cheerful and so friendly and helpful, nothing is too much trouble for her. I always think I need... See more
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Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
150K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Service is so helpful
Service is so helpful - Kadie, Anisha and Amy all went out of their way to find what I was looking for.
July 23, 2026
Unprompted review
Reply from Superdrug
Hi CTS,
Thank you so much for taking the time to let us know how helpful you found Kadie, Anisha and Amy, so I can pass on this lovely feedback please can you email help@superdrug,com with the store's address and the date/time of your visit? Can you also include the reference number #5303243 in your email for me?
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Rowan in the Guildford store was super…
Rowan in the Guildford store was super helpful today when I was lost in the midst of all the amazing make up options. And I can confirm the cream bronzer is a dream! Thank you! Amazing customer service and so friendly.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Freya,
Thank you so much for taking the time to let us know how helpful you found Rowan. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Bebe at the Trowbridge store was…
Bebe at the Trowbridge store was fantastic doing my daughters ear piercing
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Jenny,
Thank you so much for taking the time to let us know how helpful you found Bebe. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Excellent customer service
OMG, what an amazing offer! Thank you, Shanjida. The deal was excellent. I bought a SIM card at Lakeside Superdrug and also received a free Artiscent Female 20ml Gift Set perfume. She was so sweet, friendly, and helpful throughout the process. I highly recommend her!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Nilam,
Thank you so much for taking the time to let us know how helpful you found Shanjida. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
I had the pleasure of being served by… Habiba
I had the pleasure of being served by Habiba at the Stratford Centre store. I was looking for several items that I couldn’t find, and she went above and beyond to help. She took the time to find the right shades for me and even suggested multiple options across different brands so I could choose what suited me best. Her knowledge, patience, and genuinely helpful attitude made for such a positive shopping experience. Thank you, Habiba!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Re,
Thank you so much for taking the time to let us know how helpful you found Habiba, so I can pass on this lovely feedback please can you email help@superdrug,com with the store's address and the date/time of your visit? Can you also include the reference number #5302926 in your email for me?
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Megi from Marble Arch is so friendly…
Megi from Marble Arch is so friendly and supportive! Thanks for all the recommendations I’ve been given and for the help with the right choose. Megi is a lot helpful person and a brilliant worker!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Анастасия,
Thank you so much for taking the time to let us know how helpful you found Megi. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Dave at bluewater was very gentle with…
Dave at bluewater was very gentle with my piercing nose very good person and professional
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Klara,
Thank you so much for taking the time to let us know how helpful you found Dave. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Chinmayi at the holborn station store…
Chinmayi at the holborn station store 0635 was very helpful today. Excellent customer service.Looking out for her
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Siddhant,
Thank you so much for taking the time to let us know how helpful you found Chinmayi. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Monika in the beauty department is great
Monika from the beauty department is excellent. She did my threading. She was very quick and very skill-full. I couldn’t feel any pulling and she removed the hair completely. She made sure I was completely happy with the results. She is the best person I have gone to for threading. I will definitely go back.
July 12, 2026
Unprompted review
Reply from Superdrug
Hi There,
Thank you so much for taking the time to let us know how helpful you found Monika, so I can pass on this lovely feedback please can you email help@superdrug,com with the store's address and the date/time of your visit? Can you also include the reference number #5302898 in your email for me?
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Great experience earpiercing Beccles
Amy pierced my daughters ears in the Beccles Superdrug store. Amy was lovely and patient taking the time to make sure my daughter was ready and happy with the positioning
July 20, 2026
Unprompted review
Reply from Superdrug
Hi Charlotte,
Thank you so much for taking the time to let us know how helpful you found Amy. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Jen was so professional
Jen was so professional, knowledgeable and she made me want to spend more time x her customer service was brilliant and she had the best welcoming smile x x it was very busy in store and she managed every one brilliantly x
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Gabrielle,
Thank you so much for taking the time to let us know how helpful you found Jen, so I can pass on this lovely feedback please can you email help@superdrug,com with the store's address and the date/time of your visit? Can you also include the reference number #5302871 in your email for me?
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
Jen was fantastic x her…
Jen was fantastic x her professionalism, knowledge and smile was amazing x she made me want to buy more , she definately knew all about the products and her customer service made me feel very good
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Claire,
Thank you so much for taking the time to let us know how helpful you found Jen, so I can pass on this lovely feedback please can you email help@superdrug,com with the store's address and the date/time of your visit? Can you also include the reference number #5302865 in your email for me?
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
I recently went to the Stratford branch…
I recently went to the Stratford branch Superdrug for help with my KP skin and Saira had reccomended me to get mixa brand, I’m really happy with my purchase x. Thank you to Saira.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Habiba,
Thank you so much for taking the time to let us know how helpful you found Saira, so I can pass on this lovely feedback please can you email help@superdrug,com with the store's address and the date/time of your visit? Can you also include the reference number #5302866 in your email for me?
Hope you have a great day.
Thank you,
Danielle
Superdrug Customer Care Team
22/07/2926
22/07/2926
My visit to superdrug at Tottenham court road London experience was horrible, there's s no one to offer you help, even if you go and ask the person they are no willing to help and when you try to find the stuff by yourself, the staff is rude and threaten to throw you out of the store. Horrible experience, worst customer service worriesome interaction
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Bijaya,
I’m sorry you experienced this, and I’d like to look into it further for you. Please could you send an email to help@superdrug.com with as much detail as possible so I can investigate what happened for you? Can you also include the reference number 5302838 in your email?
Thank you,
Michael
Superdrug Customer Care Team
Reply from Superdrug
Hi Manya,
Thank you so much for taking the time to let us know how helpful you found sonal. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
I went into Superdrug in Staines to…
I went into Superdrug in Staines to watch both my niece's get their ears pierced. The experience for them was amazing. The piercers name was Isobel and she was absolutely brilliant, she made sure they were ready and spoke with them throughout and explained everything to them. We were all very happy. Definitely coming back for more. So thank you.
July 21, 2026
Unprompted review
Reply from Superdrug
Hi Sarah,
Thank you so much for taking the time to let us know how helpful you found Isobel. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Great choice of stock Guildford branch…
Great choice of stock Guildford branch and helpful staff incl Rowan who advised my product choice today
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Sylvie,
Thank you so much for taking the time to let us know how helpful you found Rowan. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Superdrug Shop Assistant Lily knowledgeable and professional
Lily one of the beauty shop assistance in the Guildford Superdrug was extremely helpful, patient and professional. She was also very knowledgeable about health and beauty and knew a lot about what I was interested in buying. Well done Lily 11/10
July 21, 2026
Unprompted review
Reply from Superdrug
Hi Mrs N Matthews,
Thank you so much for taking the time to let us know how helpful you found Lily. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Great service
Shaye was very nice when helping us pick out our perfume pods and gave us fantastic advice one of the nicer workers in superdrug I have come across.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Lottie,
Thank you so much for taking the time to let us know how helpful you found Shaye.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5302770" in your email for me?
Hope you have a great day.
Thank you
Was at beaty place @ superdrug lakeside…
Was at beaty place @ superdrug lakeside again and was attended to by Zalak. She was brilliant.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Yomi,
Thank you so much for taking the time to let us know how helpful you found Zalak. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
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