We want to say a big thank you to Hayley in the Ormskirk store who was amazing today! This isn’t our local store, we were visiting the area & called in for a few bits. Hayley was very pleasant, profes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Ginni, I just wanted to say a huge thank you for your amazing help today! As a first-timer, I really appreciated your expert advice and patience in helping me choose the absolute best beauty... See more
Company replied
I had a great experience at the Superdrug Thornton heath branch. HAAD was very professional, friendly, and took the time to check my blood pressure while explaining everything clearly and making me fe... See more
Company replied
General shopping in Superdrug Ruislip High Street. I regularly get served by Sushma and she is always cheerful and so friendly and helpful, nothing is too much trouble for her. I always think I need... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
150K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great browbar
Janki has been doing my brows several times now. Great quality and super friendly!!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Tanishka,
Thank you so much for taking the time to let us know how helpful you found Janki. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Ryan
Superdrug Customer Care Team
Nicole Oxford Westgate was an amazing…
Nicole Oxford Westgate was an amazing help! Such an amazing lady!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Maja,
Thank you so much for taking the time to let us know how helpful you found Nicole. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Noreen in super drug Harlow squeezed my…
Noreen in super drug Harlow squeezed my daughter in last minute for ear piercing and done a fabulous job! Thank you!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Sian,
Thank you so much for taking the time to let us know how helpful you found Noreen. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
I had my daughters ear pierced by Tina…
I had my daughters ear pierced by Tina (Lambardy superdrug) and she was amazing. Her customer service was excellent. She was friendly, positive, and made her feel comfortable when she was scared .
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Amritbir,
I’m going to pass your comments on to Tina. Thank you for taking the time to leave them such a lovely review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Val in the Sutton store was very…
Val in the Sutton store was very pleasant and helpful. I couldn’t find my Superdrug card and she helped me by showing me what it looked like.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Deborah,
Thank you so much for taking the time to let us know how helpful you found Val. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
It was a wonderful experience getting…
It was a wonderful experience getting eyebrow threading and face wax from Sara. Am one of her regular customers and I always love getting my treatments done with her. She is too good !
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Sujatha,
Thank you so much for taking the time to let us know how helpful you found Sara, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's name or address? Can you also include the reference number 5302513 in your email for me?
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Staff is lovely great work polite and…
Staff is lovely great work polite and friendly with customers
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Saba,
Thank you so much for taking the time to let us know that you found the store staff polite and friendly.
Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5302503 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Excellent customer service provided by…
Excellent customer service provided by Samira from Ealing Broadway branch. She was very helpful and communicated clearly in a very professional way which made me very happy
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Francisca,
Thank you so much for taking the time to let us know that Samira at the Ealing Broadway branch was helpful, communicated clearly in a professional way, and provided excellent customer service. Your feedback is much appreciated!
I’m going to pass your comments on to Samira, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Great eyebrow threading by Talat…
Great eyebrow threading by Talat Streatham Hill
July 22, 2026
Unprompted review
Reply from Superdrug
Hi TheRebeccae,
Thank you so much for taking the time to let us know how helpful you found Talat. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Excellent service today at Petersfield…
Excellent service today at Petersfield Superdrug. Very helpful staff and efficient checkout!
July 21, 2026
Unprompted review
Reply from Superdrug
Hi Zachary,
Thank you so much for taking the time to let us know that you found the staff at the Petersfield branch helpful and efficient.
Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Naina made the experience very good
Naina made the experience very good. She paid attention to extra details. She made my eyebrows look 10/10. Thank you so much!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Ammarah,
Thank you so much for taking the time to let us know that Naina paid attention to details and made your eyebrows look 10/10. Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5302443 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Nabila from Kilburn
Nabila from Kilburn, she was very lovely and helped me find what I was looking for.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Mabel,
Thank you so much for taking the time to let us know how helpful you found Nabila. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Aimee was really patient and helpful
Aimee was really patient and helpful. Took the time to look things up for me and made sure I was sorted. Thanks for your help.
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Lucy,
Thank you so much for taking the time to let us know that you found Aimee patient and helpful. It is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5302417 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Val in Sutton was very helpful and…
Val in Sutton was very helpful and friendly
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Zoe,
Thank you so much for taking the time to let us know how helpful you found Val. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Nottingham Victoria Centre Superdrug…
Nottingham Victoria Centre Superdrug 1061 waxing and threading done by Yamini. It was my first time getting my brows done and she was really nice and did my brows perfectly
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Nefetari,
Thank you so much for taking the time to let us know how helpful you found Yamini. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Tasnia from St John’s Store was…
Tasnia from St John’s Store was amazing. She chose my whole makeup set for me, super star!!!
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Ro,
Thank you so much for taking the time to let us know how helpful you found Tasnia. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Exchange refused
I bought a Sudafed nasal spray in store Salisbury to find out it was the wrong one , the box unopened . I was told that as it was a medical product I couldn’t exchange or refund .I looked for conditions of sale /refund /exhange at the point of sale in both Salisbury stores and there was no indication of exchange conditions .Lesson learned , ask first however it took two staff members to decide in both stores
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Andrew,
I’m sorry you experienced this and I’d like to look into it further for you. Please could you send an email to trustpilot@superdrug.com with as much detail as possible so I can investigate what happened for you? Can you also include the reference number 5302367.
Thank you,
Superdrug Customer Care Team
Priya from Worcester Park Superdrug has…
Priya from Worcester Park Superdrug has helped me to find all of my products in store today! Thank you for helping me Priya 🙂
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Lisa,
Thank you so much for taking the time to let us know that Priya from the Worcester Park branch helped you find all your products. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
i visited today at southall superdrug
i visited today at southall superdrug. i always shop from there. all staff are friendly and helpful ready to assist. Specially sahera. Thank u Sahera 😊
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Meenakashi,
Thank you so much for taking the time to let us know how helpful you found Sahera. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Priya from Worcester park Superdrug was…
Priya from Worcester park Superdrug was so lovely and gave me great advice on what makeup shade to go for
July 22, 2026
Unprompted review
Reply from Superdrug
Hi Lilly,
Thank you so much for taking the time to let us know how helpful you found Priya. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
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