They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... See more
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... See more
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
United Kingdom
- care@superdry.com.au
- www.superdry.com.au
1.2
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This my 2nd time I’ve purchased from…
This my 2nd time I’ve purchased from Super dry online. It was the best experience ever, coz I don’t usually shop online. The item is exactly the same as the one on their web site. Delivery is on time and customer service is the best.
April 5, 2019
Unprompted review
Fast efficient delivery of well designed clothes
Love the quick delivery and effective online service. Great looking and well designed clothes. Only one star down from a full five star rating as clothes tend to fade more quickly than others in my wardrobe...
April 4, 2019
Unprompted review
Best online shop ..
Best online shop ... great prices and super fast international post .. unbelievably fast !
April 4, 2019
Unprompted review
Awesome products and quick delivery
Couldn’t believe how quick the delivery was made. Love their clothing range as it’s diverse. Recommend this company.
April 4, 2019
Unprompted review
Genuine item
Genuine item, thousands to choose from, super fast delivery. Highly recommended
April 4, 2019
Unprompted review
Quick and easy ordering for sales
I get reminders for genuine online sales, my orders arrive quickly and the sizes are spot-on.
April 4, 2019
Unprompted review
Sizing very very small
Delivery and ease to shop was great.
But, the sizing is so off target and small. I am sending everything back, and hopefully by going 2 sizes above my normal size will fit
April 4, 2019
Unprompted review
Great product
Great product, as expected with sizing and shape on web model. Very fast delivery within 3 working days.
Can't fault :)
April 4, 2019
Unprompted review
Purchased a superdry polo
Purchased a superdry polo for my husband .
Genuine product arrived in 2-3 days from international postage .
Happy with product , and entire experience
Will use again
April 3, 2019
Unprompted review
Perfect
J. Excellent efficient service. Fast postage.love the clothing!! Ill be back
April 3, 2019
Unprompted review
The service from Superdry is absolutely…
The service from Superdry is absolutely fabulous. I ordered the polo top on Friday and it was delivered by Thursday the following.....
April 3, 2019
Unprompted review
STILL my favorite brand
I was treated very well, with retail manager being attentive and helpful, and SuperDry continues to be my favorite brand.
April 3, 2019
Unprompted review
there is small quality problem.
April 3, 2019
Unprompted review
I sent an enquiry re returned parcel…
I sent an enquiry re returned parcel however did not receive a response.
April 3, 2019
Unprompted review
Fantastic!
Just so convenient and there's always lots of great styles to choose from!
April 3, 2019
Unprompted review
Size chart was inaccurate
Size chart was inaccurate. For return in the same country, it should be free of charge.
April 2, 2019
Unprompted review
Easy to browse website.
Easy to browse website.
Good display of products.
Reasonable prices for quality.
April 1, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.