They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... See more
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Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... See more
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... See more
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
United Kingdom
- care@superdry.com.au
- www.superdry.com.au
1.2
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very very happy with delivery
Very very happy with delivery. The jacket arrived in super fast time. I live outside a major city with out a super dry store so Decided to order online. The jacket is for a gift so I dare not open it but it looks just fine. I have other super dry jackets and they are all well made and stylish. Could not have received better customer service your warehouse must b super organised to have same day picking and despatch, a big shout out to those guys. Well done.
April 1, 2019
Unprompted review
I love the brilliant colors and the…
I love the brilliant colors and the quality of superdry.
So many designs to choose from, i can't stop buying them.
April 1, 2019
Unprompted review
5 star
I'm really happy with the jacket I purchased. And the express delivery was superb!
April 1, 2019
Unprompted review
service and delivery were excellent and…
service and delivery were excellent and went without a hitch
March 31, 2019
Unprompted review
Very fast shipping
March 31, 2019
Unprompted review
Fast delivery for overseas
Fast delivery for overseas. I’m impressed👍. Good quality product.
March 31, 2019
Unprompted review
Returned items took forever
Returned items took forever. I had to do an investigation in order for the refund/exchange to happen. 2XL seems way too small compared to other brands. Designs are great! Material great!
March 31, 2019
Unprompted review
I have a lot of superdry clothing
I have a lot of superdry clothing. I love your brand and the quality of your clothes.
I’ve ordered mainly online and it’s always been fast and reliable. I really like how prompt you are with your confirmation and letting me know when my clothes arrive.
Aside from great service and the best quality clothing. I can source a jumper or top from wherever in the world and you send it to me. Sweet!
March 30, 2019
Unprompted review
Very fast and reliable
March 30, 2019
Unprompted review
Top quality product delivered in a very…
Top quality product delivered in a very short period of time!
March 29, 2019
Unprompted review
Fast delivery
Very fast delivery even dispatched from UK to Melbourne within four days only. Good quality product too!
March 29, 2019
Unprompted review
Love the Dress
Love the dress - fits well, good quality materials and the style is as expected. Shipping is so quick too.
March 29, 2019
Unprompted review
Returns in Australia
Superdry quality is great with no doubt. However it would be great if customers can exchange or return the products from a local store in Australia like other online shopping brandings such as Myer and Uniqol and so on. It would be more convenient and handy so customers would be more comfortable to shop online.
March 29, 2019
Unprompted review
Great product always some sort of sale…
Great product always some sort of sale and speedy delivery.
March 29, 2019
Unprompted review
Great quality!
March 29, 2019
Unprompted review
YOUR MONEY'S WORTH
You get what you pay for, quality is immaculate. Would buy again!
March 29, 2019
Unprompted review
Superwarm
Super warm !
I live in the country of NSW in Australia there for I need warm tops in Winter, I have one superdry top that has lasted me 5 years, these are great to wear to bed, around the house and out, I saw your sale and knew I needed a few more tops as winter is coming, so excited that these will get me through another cold winter.
March 29, 2019
Unprompted review
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