I have ordered a jacket which was delivered two weeks later on 07/01/2026. Fitting was not that great so I wanted to return and went to store on lakeside on 10/01/2026 to return but find out store is... See more
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Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful. Love my coat and even better for a great price in Bla... See more
The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very s... See more
Person serving me she said she could do order on line and instantly, it would take less than 5 min , and did every thing next thing package 📦 was delivered at my house ,exilont service superdry. Tha... See more
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Company details
About Superdry - Basildon
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 44 1 Eastgate Centre, SS14 1EB, Basildon, United Kingdom
- 01268 520073
4.2
Great
121 reviews
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Well done
Just ordered online and two days later my order was ready for collection & could track the order all the way through
January 15, 2024
Very pleasant and helpful
January 21, 2024
Was made welcome very helpful when i…
Was made welcome very helpful when i couldn't find an item will shop there again
January 11, 2024
No fuss no delay in collecting from…
No fuss no delay in collecting from Super dry staff, very friendly.
Quick delivery and timely updates on dispatch
January 2, 2024
The delivery time was quick did not…
The delivery time was quick did not expect it.There was communication about the tracking of the order
December 29, 2023
Easy and All Good
Really easy to pick up from location, staff friendly and helpful, would definitely use this method again.
December 19, 2023
Friendly staff
The sales personnel who helped me was really nice and willing to help me check out what I wanted
December 18, 2023
Ordered coats to pick up from store but…
Ordered coats to pick up from store but didn’t like the colour so they ordered another colour for me, super easy and had delivered home instead. Great service and love my new warm coat.
November 27, 2023
Product and price very good
December 5, 2023
Great service great staff really helpful
November 22, 2023
Speedy delivery to store
September 28, 2023
Staff was available when I needed them
Staff was available when I needed them. My store delivery was retrieved for me quickly. I was asked if there was anything else I wanted help with.
August 27, 2023
Very satisfied with my order
Very satisfied with my order. Staff was very helpful. Thanks
July 1, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff
Very helpful staff, who went out of their way to help me and order garments that didn’t have in store. All without a delivery fee.
June 4, 2023
Reply from Superdry - Basildon
Hi Jason,
We appreciate you taking the time to review your recent experience with us.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly 😃
Thanks so much for your review and comments.
Kind regards,
Superdry Customer Service
Great service quick delivery
March 22, 2023
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