I have ordered a jacket which was delivered two weeks later on 07/01/2026. Fitting was not that great so I wanted to return and went to store on lakeside on 10/01/2026 to return but find out store is... See more
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Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful. Love my coat and even better for a great price in Bla... See more
The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very s... See more
Person serving me she said she could do order on line and instantly, it would take less than 5 min , and did every thing next thing package 📦 was delivered at my house ,exilont service superdry. Tha... See more
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Company details
About Superdry - Basildon
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 44 1 Eastgate Centre, SS14 1EB, Basildon, United Kingdom
- 01268 520073
4.2
Great
121 reviews
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Extremely helpful exchange was easy…
Extremely helpful exchange was easy assistants were friendly and explained each process
March 18, 2023
Very helpful staff in the shop always…
Very helpful staff in the shop always and very clean to
March 3, 2023
Arrived quickly in store
February 2, 2023
The person that delivered it was nice…
The person that delivered it was nice and helpful
January 20, 2023
One of the worst customer services I’ve…
One of the worst customer services I’ve ever had to endure. Twice they’ve delivered the parcel to the wrong address. Second time after telling them I would be out the country and they told me they would refund me. I’m on holiday, they delivered it to the wrong address again haven’t refunded me the money. The live chat is a waste of time takes hours for anyone to even get back to you. You email them I don’t get back to you you can’t phone them and if you do manage to get through to anything you leave a message and nobody gets back to you!
Avoid this company at all costs. Absolute joke very unhappy customer and I won’t be using their company again ever! And I recommend nobody else uses this company because it’s impossible to deal with amateurs are best!
January 19, 2023
Unprompted review
My coat arrived within 1-2 working…
My coat arrived within 1-2 working days, material is top quality! Would definitely recommend.
December 31, 2022
Slow refund I have not received yet
January 6, 2023
Great item and great price
December 25, 2022
The delivery information was not good
The delivery information was not good. It told me it has been delivered to the store but I didn’t receive the text as the delivery had not been unpacked. Only due to the staff knowing what was going on did I get my order on the day I was at the store
December 21, 2022
Very nice genuine staff you handled my…
Very nice genuine staff you handled my returns with ease very helpful at basildon superdry.
December 24, 2022
Was very quick and speedy delivery
Was very quick and speedy delivery
As it always is.
December 9, 2022
Great product fast delivery girls were…
Great product fast delivery girls were great in store when I went to collect well done
November 21, 2022
Easy purchase, great staff
Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful.
Love my coat and even better for a great price in BlackFriday sale. First purchase from Superdry,I will be back
November 25, 2022
Fantastic service…
I ordered a dress online but I wasn’t sure if I would need a bigger size so when I collected I asked the advisor if they could check another store which she did. It turned out I needed a smaller size so I bought the dress from the shop and returned the bigger size for a refund. It was so easy I was shocked and all the advisors I spoke to were so nice and very helpful.
November 26, 2022
The customer service I received from…
The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very satisfied as a customer. Exemplary service indeed!
November 22, 2022
The clothes are super good quality as…
The clothes are super good quality as always.
November 24, 2022
Easy to order ready pick up in store
Was made very easy brought on line picked up at shop staff really helpful and friendly
November 8, 2022
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