I have ordered a jacket which was delivered two weeks later on 07/01/2026. Fitting was not that great so I wanted to return and went to store on lakeside on 10/01/2026 to return but find out store is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful. Love my coat and even better for a great price in Bla... See more
The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very s... See more
Person serving me she said she could do order on line and instantly, it would take less than 5 min , and did every thing next thing package 📦 was delivered at my house ,exilont service superdry. Tha... See more
Company replied
Company details
About Superdry - Basildon
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 44 1 Eastgate Centre, SS14 1EB, Basildon, United Kingdom
- 01268 520073
4.2
Great
121 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy shopping in superdry
Very happy shopping in super dry. Daughter loves the clothes
September 13, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I like the products but the service…
I like the products but the service leaves a lot to be desired I made a purchase 10 days ago ordered on next day before 12 but it didn't turn up this was ordered on a Friday night and I didn't receive my items on Monday and that was only one four the rest came separately through the week individually this shouldn't happen
August 9, 2021
Reply from Superdry - Basildon
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We can see it was specified at the checkout that there would be split deliveries, however we apologise for the last next day delivery.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
I have ordered quite a lot of things…
I have ordered quite a lot of things from Superdry and found there website easy to order and delivery comes quick.
July 14, 2021
Excellent quick service Excellent…
Excellent quick service Excellent quality very pleased
June 15, 2021
Very quick service 👍😁
April 23, 2021
Was very pleased with my purchase and…
Was very pleased with my purchase and came pretty quick as well
March 30, 2021
Suede jacket
Good value, beautifully cut, good quality suede. Fast and efficient service.
March 27, 2021
Quick delivery
February 17, 2021
Excellent service
February 15, 2021
Superdry have always done me proud
Superdry have always done me proud, I have 5 coats made by Superdry and all are excellent quality.
January 30, 2021
Reply from Superdry - Basildon
Hi Jason Jones, thank you for taking the time to leave your 5 star review. At Superdry, we do everything we can to give you an exceptional experience Thank you so much for taking the time to leave us a review. Kind regards.
Great quality item of clothing and it…
Great quality item of clothing and it arrived the next day even though I ordered it on a Sunday evening, very impressed with the service!
January 30, 2021
Very pleased with vintage hoodie good…
Very pleased with vintage hoodie good material with substance in it warm and comfy. It arrived swiftly and had good feedback on delivery to track.
We have already ordered track suit bottoms to match. Cost wise excellent.
This will be our go to site going forward
January 29, 2021
Sadly i have had to return item due to
Sadly i have had to return item due to, packing department sending wrong item, clearly don't undertand how thus has happend item number not the same to the one i have ordered. The only thing that was right was colour. Turned up with no plastic packaging. So again i don't understand how a hoodie and a zip hoodie can be mixed up. I also still have no clarification to the correct one being sent out and if i shall have to wait an age for the correct one to be sent.
January 24, 2021
Perfect product
Put the order on line ,recieved confirmation of order tol me when it would be delivered ,was delivered on time .perfect product ,perfect way of placing and receiving a order ,5 stars.
January 21, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.