I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more
Shop assistant went out of her way to help us find exactly what we wanted , searched the shop for the Oxford stripe short in my size and even though it couldn’t be found she was super helpful xx
I bought a pair of boxer on the online shop, by mistake I got the wrong size, for the price of £20.99 I gone in to the shop to swap them for the correct size and they charge me £29.99 full price, I e... See more
Company details
About Superdry - Basingstoke
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom
- 01256 843580
4.8
Excellent
185 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item came really fast very good…
The item came really fast very good service driver was very friendly and professional great company many thanks D Macintyre
October 13, 2022
Assistant at Basingstoke store…
Assistant at Basingstoke store extremely helpful, ordered correct size as not in stock. Delivered very quickly too via courier. Happy customer!
October 8, 2022
Store staff exceptionally helpful and…
Store staff exceptionally helpful and easy to order item for delivery as not in stock.
October 7, 2022
Fantastic
Fantastic, friendly and efficient customer service!
Preferred coat not available but a suitable alternative provided.
October 9, 2022
Great fitting cord trousers
Great fitting cord trousers, love the fit and colour. Staff very helpful.
September 8, 2022
Very good will buy again service is…
Very good will buy again service is fantastic! Thank you very much.
September 7, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I returned items that I bought online…
I returned items that I bought online to my local store but the return didn’t go through on the till and I did not get email confirmation. The staff were helpful and contacted customer service to sort out the issue
August 16, 2022
Reply from Superdry - Basingstoke
Hi,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Great experience and really quick too!
August 3, 2022
Reply from Superdry - Basingstoke
Hi Nzola,
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
I was returning an item to the store…
I was returning an item to the store the assistant was helpful and pleasant, making it easy to do.
July 29, 2022
Reply from Superdry - Basingstoke
Hello,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Good service
Good service, ordered the shorts on Saturday and they were delivered the following Tuesday
July 24, 2022
Reply from Superdry - Basingstoke
Hi,
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Very happy with Superdry I like there…
Very happy with Superdry I like there stuff my wardrobe is full of the stuff
June 23, 2022
Reply from Superdry - Basingstoke
Hello Robert,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
I went into the store to have a quick…
I went into the store to have a quick look, and found a dress which I absolutely fell in love with when I tried it on, but it was a size too small. An assistant whose name I didn’t catch checked if it was available a size up and then ordered it for me for home delivery. The dress is perfect, and the service was great!
May 22, 2022
Reply from Superdry - Basingstoke
Hi Chloe,
Thank you for sharing your feedback with us. At Superdry, we want to offer the best service to our customers every time, so we love to hear from happy customers. We have passed your feedback onto the store so we can try to get that back to the employee who served you! Thanks so much for your review and comments.
Superdry Care
Very convenient and excellent service
April 26, 2022
Good quality clothing at a fair price!
Good quality clothing at a fair price! A quick delivery service as well.
April 20, 2022
Great product!!
Great product!!
Product was as expected and arrived early. Overall a really good experience.
March 21, 2022
Young lady in the Basingstoke shop was…
Young lady in the Basingstoke shop was very helpful in selection of a top for my wife. and ordering one a smaller, witch came delivered shortly after.
February 21, 2022
Smooth transaction
I ordered jacket online for collection from the store. I had to return the jacket 2 times because of the size issue. I must say it happened without any friction. So helpful staff.
January 21, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.