Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... See more
Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... See more
The sales person was extremely helpful in helping choose a Christmas present for our son. The article was not on the rack but he said his stock control unit indicated that there was one in store, whic... See more
Company details
About Superdry - Bournemouth
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Part Ground Floor, BH1 2AD, Bournemouth, United Kingdom
- 01202 310032
4.5
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed
The young ladies were so helpful - I hadn't been in this shop before, and was very impressed with the layout and display of the goods.
I would recommend this shop to my friends.
August 11, 2024
The staff were Super helpful
The staff were Super helpful. Sean went above and beyond to try and find a garment I was after. The clothes are as always awesome.
August 20, 2024
Great product, Great Delivery
August 7, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Failed purchase but still took money.
I purchased a pair of shorts through their online system. It took my money and registered a sale, but did not send an email confirmation or my shorts. Still trying to get my money back after 7 days. Poor for a company of this size.
July 7, 2024
Reply from Superdry - Bournemouth
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so we're sorry to read your comments.
Our customer care team have emailed you direct regarding this matter.
Thank you for shopping with us.
Superdry Team
Store ordering
Absolutely great item. The let down was the process at the shop, where he put the wrong E-mail address .com and not .co.uk. After correcting this after the transaction and left the shop, we the discovered he put the alternative address wrong as we would be away on the expected delivery date. Luckily it came before we went away. A shame this process was the way it was. Maybe next time it would be better.
April 23, 2024
Unhelpful, unprofessional customer service.
I had purchased 5 garments in 2 days from Superdry online. Paying a delivery charge for each garnent to come separately, apart from 2 which I ordered together (same poloshirt size and colour).
I contacted Superdry customer services to enquire if I could amalgamate the separately deliveries into one, but the colleague, Phillipa who works on the phoneline for Superdry was more interested in her male friend who was constantly talking to her through the customer services phone call and so she was constantly giggling throughout the call, and offered me no solution, and totally was disinterested in the call.
Each garment was either delivered to my address or to the Bournemouth store, which meant I had the inconvenience of actually driving into town and pay car parking fees.
The unsuitable garment that I needed to return was only free to do so if I returned it and any other returns back to Bournemouth Superdry Store, drive my huge Range Rover Sports backwards and forwards into Bournemouth town centre, costing me in time, fuel, and parking costs.
The most unpleasant aspect of my experience is having to tolerate an unwillingness and lack of knowledge, and professionalism from supposed customer service staff.
March 14, 2024
Great service
Great service, order arrived next day, was able to change which also only took 24 hrs. Certainly use again
March 11, 2024
good shopping experience
Click & Collect service fast and efficient. Staff polite and helpful.
February 22, 2024
Great jogging bottoms for my teenage…
Great jogging bottoms for my teenage daughter & friendly helpful staff when we exchanged
February 11, 2024
Good price ,easy purchase
February 11, 2024
Having a pick up collection in nearby…
Having a pick up collection in nearby shop would be good !
January 24, 2024
The lady was really helpful and I was…
The lady was really helpful and I was happy with the service I was given would definitely go back to the store again
January 31, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.